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Courses

  • 1 Request Info

    Call Center Certification Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.
  • 2 Request Info

    Customer Service Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.
  • 3 Request Info

    Customer Service in Healthcare Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. Two day class. Cost is $1,399.00.
  • 4 Request Info

    Moments of Magic®: How to Create An Amazing Customer Experience

    Customer service is not a department. It is a philosophy to be embraced by everyone within an organization. In this course, Shep Hyken will explain the concept of why satisfying customers is no longer good enough.
  • 5 Request Info

    Myers-Briggs Type Indicator(R) Understanding Personality

    The Myers-Briggs Type Indicator(R) MBTI is the most used and researched personality assessment. Rebecca Staton-Reinstein, Ph.D. and MBTI Master Practitioner, works with you individually or as a team to understand how your personality preferences influence your work, communication, and management styles. Maximize your unique gifts. Understand and interact with others more effectively. Individuals: Use MBTI to consider key life decisions, become a better communicator, and use your strengths and talents to become more productive. Teams: Gain insights into fellow team members, work together more effectively, and eliminate needless conflict. Everyone: Learn the art of Flexing to "speak the other person's language" without giving up your own. Receive a detailed profile, content-packed notebook in an interactive feedback and education session. Choose from different types of in-depth profile reports based on your needs. Integrate into leadership, team, and personal development.
  • 6 Request Info

    Knock Your Socks Off Service

    Through a self-assessment, customer service employees and managers respond to 79 statements about customer service behavior and practices. The Employee Guide focuses on your employees' perceptions of their abilities — and those of the organization — to deliver KYSOS. The Manager Guide pinpoints developmental areas and helps customer service managers plan for improvement. Used together, there isn't a more powerful tool to diagnose your organization's readiness to deliver KYSOS. Can be customized based on organizations needs.
  • 7 Request Info

    Evaluating Learning Impact Certificate

    Use this program to build a foundation for your evaluation strategy. Participants will learn the fundamentals of measurement and evaluation of learning and performance solutions. Content covers how to make the shift from activity- to results-based learning and development programs, the basics of evaluation design, the five-level evaluation framework, and the process and standards that ensure evaluation works. Learn what questions to ask to measure participant reaction, learning, application, impact, and return on investment (ROI). Emphasis is placed on the lower levels of evaluation with an introduction to impact and ROI. This course is ideal for people just beginning their evaluation journey.
  • 8 Request Info

    Resilience At Work

    Participants learn to assess and grow their own individual resilience utilizing the S.U.P.P.O.R.T. model of Resilience: Stress Hardiness, Understanding, Purpose, Persistence, Optimism, Resourcefulness and Team.
  • 9 Request Info

    Resilience At Work Train-the-Trainer

    Become an accredited trainer through our Resilience Train-the-Trainer Program. We provide you with content, slides, and support to implement training in your organization. Help staff thrive with change, and improve corporate resilience.
  • 10 Request Info

    Effective Meeting Management

  • 11 Request Info

    Strategic Planning

    • Strategic Planning using Hoshin Planning tools (which can also be used for Project Strategy) • The planning process can include the following, depending on interest of CLIENT: o Involve stakeholders in the process – staff, other organizations, groups & individuals o Involve stakeholders about current and future attributes/characteristics of CLIENT, SWOT (strengths, weaknesses, opportunities, threats), and the mission, vision, values and core competencies of the org., o Revisit or develop Mission, Vision & Core Values o Revisit or develop Core Competencies – core skills/competencies of CLIENT o Revisit or develop Core Strategies o Develop criteria for selecting new projects/ideas to act upon, and criteria for continuing to operate current programs or off-load o Use a process to determine key objectives & actions o Review current programs for alignment with Mission, Vision, o Develop timeline & action plan, key success measures
  • 12 Request Info

    Online DiSC Certification

    Everything DiSC Certification is for coaches and trainers who want to strengthen how they deliver a DiSC Workshop. This workshop covers DiSC Theory and the history of the DiSC assessment. Furthermore, it provides an in-depth look into all of the supporting reports and features of the Everything DiSC Workplace assessment. On the second day of the training, participants will take what they learn and present their 'culminating project' and outline how they can enhance a future DiSC Workshop. Trainers can now receive 15 SHRM PDCs when they successful complete this training.
  • 13 Request Info

    Five Dysfunctions of a Team

    The Five Dysfunctions of a Team has showcased how teamwork is still the most ultimate competitive advantage. In 2015, Patrick Lencioni teamed up with the publisher of Everything DiSC to take his training and add a behavioral component to this powerful training program. Lencioni's training is now called the Five Behaviors of a Team and accreditation for this program is now available. In this five-week, online program, trainers and coaches will complete self-paced pre-work and join weekly live sessions where they dig into Lencioni's team-based model. Learners will walk away with a better understanding of the model and how to conduct a successful program. Facilitation materials are included in the cost of this program. Register now for $3,695.
  • 14 Request Info

    Change Management

    The difference between leading & managing, initiating change, 6 targets for change, 4 stages of transitions, how to manage each stage, communicating through transitions, leading non-stop change, anticipating/planning for obstacles, building trust
  • 15 Request Info

    Effective Meeting Management

    Named Consummate Speaker of the Year, Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.
  • 16 Request Info

    Off-the-Chart Customer Service Results Coaching Guide

    Named Consummate Speaker of the Year, Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.
  • 17 Request Info

    Off-the-Chart Customer Service Certification

    Named Consummate Speaker of the Year, Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.
  • 18 Request Info

    Customer Training Programs Build Better Organizations

    Provides customer service training, videos, online training, train-the-trainer programs for healthcare and corporate organizations.
  • 19 Request Info

    A1-Customer Service Training Videos

    Customer service training DVDs and online learning program focusing on 12 key customer service training programs.
  • 20 Request Info

    Contagious Culture: How to Transform Those You Lead and Give Them What They Need

    With Contagious Culture™, quickly engage employees and leaders to become teamwork focused and more results-oriented, creating the kind of culture you’re organization needs to produce results. At the completion of this course, you will be able to: Implement communication styles that reduce the friction between managers and employees Identify and address dangerous employee mindsets Determine and resolve the primary root of your culture problem and make a shift