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Courses

  • 601 Request Info

    Effective Presentation Skills For Technical Professionals

    Communicate technical information effectively, confidently--to any audience! Develop the skills necessary to be effective when making presentations to technical and/or nontechnical audiences.
  • 602 Request Info

    Building Better Work Relationships: New Techniques for Results-Oriented Communication

    In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them.

    Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

  • 603 Request Info

    Communication & Interpersonal Skills: A Seminar For Technical Professionals

    Improve every aspect of your working relationships! Spend three days at this intensive learn-by-doing seminar that has been carefully tailored to meet your unique needs, concerns and challenges as a technical professional in today's business environment.
  • 604 Request Info

    Cross-Functional Communication: Strategies For Workplace Effectiveness

    With a focus on behavioral skills and promoting cooperation in the workplace, this highly interactive seminar shows you how to develop win-win cross-functional relationships that lead to organizational effectiveness.
  • 605 Request Info

    Critical Thinking

    Feeling overwhelmed? What if you could learn a process for thinking to make better decisions and create better solutions? Learn hands-on techniques to generate breakthrough ideas and solve your most pressing problems. In this course, you’ll discover how to ask the right questions, challenge assumptions, and see others’ viewpoints with clarity.

    You’ll learn how to:

    • Translate abstract ideas into tangible results
    • Evaluate ideas objectively
    • Solve problems more effectively
    • Make dramatically better decisions

    You’ll also receive:

    • The My Thinking Styles Assessment, which looks at your thinking style preferences
    • A personalized development report with your individual results and areas for development
    • An action plan for implementing critical thinking and decision-making skills back at work
    • Pre- and post-seminar assessments
    • Tune-up materials to review what you’ve learned after the event
    • And a toolkit on a flash drive or mobile resource application
  • 606 Request Info

    Interpersonal Skills

    Improve your communication skills--and every aspect of your working relationships! Register today for the one seminar that will help you gain the positive professional image you need to succeed.
  • 607 Request Info

    Getting Results Without Authority

    Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. In this persuasive skills training, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation.

    Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt communication style to build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation.

    You’ll practice persuasive communication and other influencing techniques right from day one through the final activity on day three of this information-packed program—and enhance your learning with videos, exercises, assessment tools and group discussions.
  • 608 Request Info

    Dealing With Competing Demands: Mastering The Managerial Balancing Act

    Discover and use knowledge of work-style difference and assertive communication techniques to better prioritize, manage and achieve specific goals.
  • 609 Request Info

    Making Persuasive Presentations

  • 610 Request Info

    Enhancing Presentation Skills

  • 611 Request Info

    Interpersonal Communication Strategies

    This one-day skill-building participant-centered workshop is designed to help individuals who want to improve their ability to communicate effectively. It provides information concerning the prerequisites for effective communication, strategies to meet the different communication needs of four personality types, and an interpersonal communication formula predicated upon the four R's: rights, respect, responsibility and resolution. The participants analyze their personal barriers to effective communication in order to identify techniques to overcome those barriers. The emphasis of this interactive workshop is to increase sensitivity to assume greater control over interpersonal communications to accomplish intended results.
  • 612 Request Info

    Lightening Up for Creative Management

    This one-day skill-building participant-centered workshop is designed to provide opportunities for the participants to experience different techniques that move thinking into the open, more creative mode for more effective problem solving and decision-making. The workshop closes with an opportunity for the participants to apply what they have learned to generate creative options to address typically closed mode work-related situations.
  • 613 Request Info

    Creating an Intrepreneurial Organization

    This one-day skill-building participant-centered workshop is designed to enable managers to: prepare their environment for intrapreneurship, eliminate barriers to intrapreneurship, build the skills to manage in an intrapreneurial manner, and build the skills of employees to act in an intrapreneurial manner. Using interactive exercises, the participants: define "intrapreneurship" and its four operating principles: collegiality, collaboration, subsidiarity, and accountability; identify the impact of intrapreneurship on organizational success; explain how to create an intrapreneurial organization; practice applying the four operating principles of intrapreneurship to real job situations; and discuss the organizational, managerial, and employee behaviors and qualities needed for an intrapreneurial transformation.
  • 614 Request Info

    Tapping into Your Creativity

  • 615 Request Info

    Persuasive Communication Techniques

    This one-day skill-building participant-centered workshop is designed to help individuals who want to improve their ability to communicate persuasively. It provides information and practice with the prerequisites for effective communication, strategies to meet the different communication needs of four personality types, and an interpersonal communication formula predicated upon the four R's: rights, respect, responsibility and resolution. The participants analyze their personal barriers to effective communication in order to identify techniques to overcome those barriers. The emphasis of this interactive workshop is to increase sensitivity to assume greater control over interpersonal communications to accomplish intended results.
  • 616 Request Info

    Effective Public Speaking

  • 617 Request Info

    Six Steps to Yes: When you Need Instant Influence

    This one-day skill-building participant-centered workshop uses interactive exercises to help the participants learn, recognize how and when they have been used on them, and practice using six decision triggers that can provide instant influence: reciprocity, commitment or consistency, social proof, liking, authority, and scarcity. These proven psychological principles are based on 25 years of research as reported in "Influence: The Psychology of Persuasion," by Robert B. Cialdini.
  • 618 Request Info

    Internal Consulting

    This one-day skill-building participant-centered workshop is designed for employees and managers who operate as internal consultants for other programs within their organizations. Using interactive exercises, the participants will: define the goals of an internal consultant; discuss the steps in the consulting process; relate the rational problem solving/decision making model to the consulting process; explain how to initiate a consulting process; analyze the steps involved in contracting; identify group facilitation techniques; and identify strategies to overcome consulting barriers.
  • 619 Request Info

    What's the Real Problem?

  • 620 Request Info

    Group Problem Solving and Decision Making Techniques

    This one-day skill-building participant-centered workshop is designed to be an introductory program for individuals new to group problem solving and decision-making techniques or a refresher course for individuals with moderate experience. It will provide information and practice with group-centered techniques for finding and defining problems, generating alternatives, and making decisions. The workshop demystifies common quality improvement tools such as "Ishikawa diagram," "pareto chart," and "nominal group technique" so that the participants know what they are and when to use them effectively. The exercises are tailored to give the participants an opportunity to test the techniques on issues relevant to them.