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Courses

  • 661 Request Info

    How to Achieve Results Through Influencing Workshop

    Influence is the ability to have others take a desired action while building & maintaining the relationship. Learn influence strategy & tactics: Increase effective- ness in overcoming resistance, plan & prepare for important influence opportunities.
  • 662 Request Info

    Business Writing

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class concentrates on the essentials of effective business communication. We begin with paragraphs and learn paragraph construction. We then move on to formatting business letters and emails. The core of the class is learning to create effective business letters and emails. We must first identify our reader's (or customer’s) needs and expectations. We look at the three different types of emails and how to choose the appropriate one. We learn techniques for achieving clarity and precision. We conclude the module by looking at letters and emails with specific goals: the sales email, the proposal, the executive summary, getting meetings, saying no gracefully, and getting people to respond to your emails. The class concludes with techniques for editing and proofreading the final version. One day class. Cost $649.00.
  • 663 Request Info

    Call Center

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.
  • 664 Request Info

    Coaching and Mentoring

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees. One day class. Cost is $649.00.
  • 665 Request Info

    Communication Strategies

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. The Communication Strategies class will help you understand the different methods of communication and how to make the most of each of them. One day class. Cost is $649.00.
  • 666 Request Info

    Customer Service

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.
  • 667 Request Info

    Supervisor Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. An effective leader motivates, inspires people, coaches, and builds a team to accomplish that portion of the company's mission for which they are responsible. This two-day class will provide you with the tools necessary to be an effective leader. Cost is $1,399.00.
  • 668 Request Info

    Workplace Diversity

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will help you understand what diversity is and how you can help create a more diverse world at work. You will be instructed to use skills such as active listening, employ effective questioning techniques, and communicate with strength. One day class. Cost is $649.00.
  • 669 Request Info

    Communicating With Others

    • Introductions • Expectations/objectives including Workgroup/Team Goals • Program Overview • Describe how listening is important to you in what you do • How do you know when it’s working and when it’s not? • Identify Effective & Ineffective Communication • Understand Your Own Communication Style and Others’ Communication Styles and the o Benefits and Watch-Outs of the Different Styles • Identify and Overcome Barriers to Communication • Project a Positive Image Through Verbals & Non-Verbals • Verbal, Vocal & Visual (non-verbal) Communication • Understanding and Listening to “Customers” • Listening Techniques • Ideas for Improving Communication • Preparing for successful conversations • Interpersonal Dynamics – Business Communication and Listening Skills • Department or Team Meetings • Summary & Action Planning
  • 670 Request Info

    Conflict Resolution Skills & Techniques

    1. Introductions • Expectations/objectives including Workgroup/Team Goals 2. What is Conflict? What is Healthy Conflict, What is Unhealthy? • Typical problems encountered 3. Why Does it Happen? What’s the Value of Good Conflict? 4. Looking at Conflict – The Layers of an Issue • What’s going on? Why is this person so upset? What was threatened? What do they need? 5. Conflict Spectrum - Escalation of Conflicts/Issues – Differences, Discord, Dispute • Activity – Identify what’s happening at each of the three phases 6. LSI Conflict Style (management/resolution) Assessment • What’s your “conflict resolution style”? What about those of your peers? • Activity – Review style types & Discussion 7. Group Exercise 8. Process of Behavior Change 9. Why People “Don’t Do What You Want Them to Do” 10. How People React and Interact 11. Diagnosing Conflict 12. Ideas for Managing & Resolving Conflict
  • 671 Request Info

    Effective Listening Skills

    1. Program Introduction and Overview 2. Describe how listening is important to you in what you do ? How do you know when it’s working and when it’s not? 3. Identify Effective & Ineffective Communication ? One-way, Two-way & Three-way Communication 4. Understand Your Own Communication Style and Others Communication Styles and the Benefits and Watch-Outs of the Different Styles 5. Identify and Overcome Barriers to Communication 6. Project a Positive Image Through Verbals & Non-Verbals 7. Understanding and Listening to “Customers” 8. Listening Techniques 9. Ideas for Improving Communication 10. Influence Others – Get others to see your point 11. Preparing for successful conversations ? Giving and receiving feedback ? How to ensure the other person feels like s/he was heard 12. Create Rapport and Build Trust 13. Accomplish Both the Practical and Personal Aspects of Conversation by Listening 14. Customer Case Studies/Role Plays 15. Wrap-up and Action Planning
  • 672 Request Info

    Performance Consulting / Internal Consulting

  • 673 Request Info

    Professional Presentation Skills

    • Introduction to Program • Tips for Presenting to Groups • Using PowerPoint – when to use, why use • Powerpoint – the Good, Bad & Ugly • Using canned PowerPoint materials versus designing your own • Using Materials & Equipment – an aid in presentations , rather than a distraction • Designing PowerPoint presentations – best practices for heightened audience interest • Design and background • Fonts, colors, graphics • Content – creating vs. importing • Transitions and animation • Effective use of materials and equipment – how to use projector and screen as a presenter; use of remote mouse and pointer; Do’s and don’ts of using equipment • Vocal, Verbal, Visual aspects of being a good presenter – how you look, what you say and how you sound can cause people to view your presentation negatively or positively • Overcoming Nervousness & Anxiety • Presentation Challenges & Disasters and how to overcome – equipment, audience, location • Collaboration with other Presenters • Program Summary
  • 674 Request Info

    Dealing with Difficult People

    This course is designed to provide you with strategies and tools for dealing with individuals you manage that present hard-to-work-with behaviors.
  • 675 Request Info

    Multitasking Skills and Tools Workshop

    Learn skills in managing multiple tasks & conflicting priorities, coordinating multiple projects, juggling competing demands on your time/attention. Task Orientation Styles Assessment. Tools & techniques for taking control of your circumstances.
  • 676 Request Info

    Problem Solving and Decision Making (a brain-friendly approach)

    Builds skills in framing & isolating problems and making sound decisions. Merges strengths of left- and right-brain problem solving. Examines 3 decision types, including a model for ethical decision making. Incorporates insights from recent brain research.
  • 677 Request Info

    Completed Staff Work at Work

    Tools and insights that staff workers need to provide decision-analysis support for their managers. Utilizes an 8-stage process, beginning with explicitly defining the problem for which a decision must be made, and implementing the solution and bringing closure to the problem. This 2-day course has the potential to change the culture of an organization from one of passing problems up the line to one of solving problems at the staff level.
  • 678 Request Info

    Applied Negotiating Skills Workshop (intermediate to advanced)

    Win-win strategies that are adaptable to every negotiating styles, including adversarial. Team-based negotiations & negotiating via e-mail. Realistic negotiating scenarios. Optional videotaping to observe body language & tone of voice.
  • 679 Request Info

    Powerful Painless Presentation Skills Workshop

    Make powerful, painless presentations. Keep an audience's attention. Present your message with confidence, clarity, conviction. Control nervousness & fear. Handle difficult audiences. Presentations are recorded and constructive feedback is provided.
  • 680 Request Info

    Negotiating Without Confrontation

    Builds skills in representing your interests in tough negotiating situations and coming out on top when dealing with the confrontational style of the hardball negotiator or the win-lose style of the competitive negotiator.