Communication Skills

Be a more effective project or matrix team manager – Work more effectively within a matrix environment – Influence others to agree with you – Get things accomplished without having direct line authority – Be a more effective communicator – Reach different communication & personality styles more effectively – Understand and remove the most common listening barriers – Communicate technical information to non-technical people more successfully

Reinforce hospital/practice anti-harassment/discrimination policies – Prevent discrimination/harassment situations with co-workers or patients – Establish foundation for increased respect& understanding in workplace – Develop increased situational awareness for medical professional – Reinforce improved communication and empathy skills for physician – Reduce exposure to legal claims by documenting sensitivity training – Sensitize doctor to colleague & patient perceptions/perspectives

Gain confidence in planning/making presentations – Increase dynamics & effectiveness of your presentations style – Turn performance anxiety into performance energy – Identify your audience more effectively – Understand differences between technical & non-technical presentation styles – Adapt language, jargon and ideas to tailor your presentation to audience – Use voice, action & body language to add variety and clarity – Confidently handle questions and/or objections

Understand differences between technical & non-technical employees – Work with different people/personalities more successfully – Improve communication & listening skills – Increase awareness & empathy to work better with non-technicals – Assist technical employees to work/communicate better with non-technical coworkers – Define & communicate vision & expectations more effectively – Align individual, team & department goals – Handle difficult/sensitive situations more effectively

TPG provides expert presentation and speech training for all levels. Formal/informal speeches & presentations (internal/external, B-2-B, regulatory and specialty.)Former journalists and sr. communication advisors with Fortune 500 expertise. (301) 908-3896

Element B is the latest generation of assessment tools developed by Dr. Will Schutz to measure interpersonal behaviors.

Difficult people are typically working from the negative side of their personality, rather than from a conscious desire to be difficult. These people are unaware of themselves and how they affect others. They also don't realize how harmful their actions are to their own success. At work we are constantly faced with trying to work with others who may challenge our ability to get things done. TrainSMART's training course on dealing with difficult people at work is for anyone who wants to understand and learn techniques to manage and work with difficult people within the workplace. Interested in having this workshop ran at your site? Contact us at 800-807-8030.

The ability to write clear, concise documents related to technical issues is a highly desirable skill that is much different from writing letters, emails, and non-technical documents. The creation of effective technical materials requires discipline, organization and a keen eye for detail. TrainSMART's Technical & Report Writing Course is designed to give good writers or technical staff members who have decent writing skills, the tools needed to design, develop and maintain technical documents. Target Audience: Good writers or technical staff who have decent writing skills, but require the tools needed to design, develop and maintain technical documents. Are you interested in running an a technical writing workshop at your office? Call us at 800-807-8030.

This fun, interactive and engaging workshop is designed to provide you the skills and techniques to design, develop and deliver more dynamic and effective presentations. Participants will learn: - To formulate clear, concise objectives - The importance of planning the structure of a presentation - To create a dynamic opening - To create visuals to complement and clarify your message - How to communicate to different audience needs - Techniques to reduce stress and fear of presenting - Optional: Some basics of PowerPoint to enhance your presentation Interested in bringing a presentation training course to your office? Call us at 800-807-8040

This dynamic, hands-on and practical workshop will help your organization impact the bottom line with improved customer service skills. Delight your customers by ensuring that everyone understands the basic people skills necessary to create a positive experience. Then go beyond the basics and create an environment that focuses on service. You will learn: - To understand the impact of customer service on the organization and the bottom line. - Improve communication skills for increased understanding - Identify strategies to manage challenging situations - Define communication etiquette: email, phone, and face-to-face - Work with customer to solve problems - Go beyond just satisfied customers

Do you desire to improve and fine tune your current presentation abilities? TrainSMART's Advanced Presentation Skills Workshop is for Trainers, Executives, Managers, Subject Matter Experts, Business Leaders and others who have some presentation experience and want to take those skills to the next level. You will learn to define and demonstrate the elements of stage presence, practice audience engagement and interaction techniques, demonstrate confidence and flexibility, execute ability to persuade an audience, create a compelling message and content flow, and design effective visuals.

Are you responsible for designing, developing and facilitating technical training on the use of tools, processes or systems? If you answered YES, TrainSMART's How To Design & Present Technical Training Workshop is for you. You and or your team will learn how to: use a systematic approach to easily help people use new technical tools, processes and systems, provide effective demonstrations, while engaging the audience, segment or “Chunk” content that reinforces the steps to complete a task, break down a task easily into its teachable parts, map learning objectives to the appropriate level of learning, select the best method to train learners, practice making training interesting and engaging, identify how much practice is needed to build a new skill and how to test for knowledge retention.

This one-day skill-building participant-centered workshop is designed to help individuals who want to improve their ability to communicate effectively. It provides information concerning the prerequisites for effective communication, strategies to meet the different communication needs of four personality types, and an interpersonal communication formula predicated upon the four R's: rights, respect, responsibility and resolution. The participants analyze their personal barriers to effective communication in order to identify techniques to overcome those barriers. The emphasis of this interactive workshop is to increase sensitivity to assume greater control over interpersonal communications to accomplish intended results.

This one-day skill-building participant-centered workshop is designed to help individuals who want to improve their ability to communicate persuasively. It provides information and practice with the prerequisites for effective communication, strategies to meet the different communication needs of four personality types, and an interpersonal communication formula predicated upon the four R's: rights, respect, responsibility and resolution. The participants analyze their personal barriers to effective communication in order to identify techniques to overcome those barriers. The emphasis of this interactive workshop is to increase sensitivity to assume greater control over interpersonal communications to accomplish intended results.

This one-day skill-building participant-centered workshop uses interactive exercises to help the participants learn, recognize how and when they have been used on them, and practice using six decision triggers that can provide instant influence: reciprocity, commitment or consistency, social proof, liking, authority, and scarcity. These proven psychological principles are based on 25 years of research as reported in "Influence: The Psychology of Persuasion," by Robert B. Cialdini.

This one-day skill-building participant-centered workshop is designed for employees and managers who operate as internal consultants for other programs within their organizations. Using interactive exercises, the participants will: define the goals of an internal consultant; discuss the steps in the consulting process; relate the rational problem solving/decision making model to the consulting process; explain how to initiate a consulting process; analyze the steps involved in contracting; identify group facilitation techniques; and identify strategies to overcome consulting barriers.