Communication Skills

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Courses

  • 281 Request Info

    Everyone's A Customer

    Skill building in: listening, approaching, responding, probing, connecting, handling and defusing conflict.
  • 282 Request Info

    Coaching for Success

    Gain a better understanding of why and how to use coaching through exercises, which enhance interpersonal, problem solving, and feedback skills. Use NTG as coach, through follow-up contact to keep your employees on track with the skills they learned.
  • 283 Request Info

    Adventures in Attitudes

    Take learners through a series of activities critical to personal and professional success. By increasing self-awareness, improving attitudes and relationships, participants learn how they perceive and respond to events around them is their choice.
  • 284 Request Info

    How to Achieve Results Through Influencing Workshop

    Influence is the ability to have others take a desired action while building & maintaining the relationship. Learn influence strategy & tactics: Increase effective- ness in overcoming resistance, plan & prepare for important influence opportunities.
  • 285 Request Info

    Business Writing Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class concentrates on the essentials of effective business communication. We begin with paragraphs and learn paragraph construction. We then move on to formatting business letters and emails. The core of the class is learning to create effective business letters and emails. We must first identify our reader's (or customer’s) needs and expectations. We look at the three different types of emails and how to choose the appropriate one. We learn techniques for achieving clarity and precision. We conclude the module by looking at letters and emails with specific goals: the sales email, the proposal, the executive summary, getting meetings, saying no gracefully, and getting people to respond to your emails. The class concludes with techniques for editing and proofreading the final version. One day class. Cost $649.00.
  • 286 Request Info

    Call Center Certification Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.
  • 287 Request Info

    Business Coaching Certification Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees. One day class. Cost is $649.00.
  • 288 Request Info

    Effective Workplace Communication Skills Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. The Communication Strategies class will help you understand the different methods of communication and how to make the most of each of them. One day class. Cost is $649.00.
  • 289 Request Info

    Customer Service Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.
  • 290 Request Info

    Supervisor Leadership Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. An effective leader motivates, inspires people, coaches, and builds a team to accomplish that portion of the company's mission for which they are responsible. This two-day class will provide you with the tools necessary to be an effective leader. Cost is $1,399.00.
  • 291 Request Info

    Workplace Diversity and Inclusion Certification Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will help you understand what diversity is and how you can help create a more diverse world at work. You will be instructed to use skills such as active listening, employ effective questioning techniques, and communicate with strength. One day class. Cost is $649.00.
  • 292 Request Info

    Communicating With Others

    • Introductions • Expectations/objectives including Workgroup/Team Goals • Program Overview • Describe how listening is important to you in what you do • How do you know when it’s working and when it’s not? • Identify Effective & Ineffective Communication • Understand Your Own Communication Style and Others’ Communication Styles and the o Benefits and Watch-Outs of the Different Styles • Identify and Overcome Barriers to Communication • Project a Positive Image Through Verbals & Non-Verbals • Verbal, Vocal & Visual (non-verbal) Communication • Understanding and Listening to “Customers” • Listening Techniques • Ideas for Improving Communication • Preparing for successful conversations • Interpersonal Dynamics – Business Communication and Listening Skills • Department or Team Meetings • Summary & Action Planning
  • 293 Request Info

    Effective Listening Skills

    1. Program Introduction and Overview 2. Describe how listening is important to you in what you do ? How do you know when it’s working and when it’s not? 3. Identify Effective & Ineffective Communication ? One-way, Two-way & Three-way Communication 4. Understand Your Own Communication Style and Others Communication Styles and the Benefits and Watch-Outs of the Different Styles 5. Identify and Overcome Barriers to Communication 6. Project a Positive Image Through Verbals & Non-Verbals 7. Understanding and Listening to “Customers” 8. Listening Techniques 9. Ideas for Improving Communication 10. Influence Others – Get others to see your point 11. Preparing for successful conversations ? Giving and receiving feedback ? How to ensure the other person feels like s/he was heard 12. Create Rapport and Build Trust 13. Accomplish Both the Practical and Personal Aspects of Conversation by Listening 14. Customer Case Studies/Role Plays 15. Wrap-up and Action Planning
  • 294 Request Info

    Performance Consulting / Internal Consulting

  • 295 Request Info

    Professional Presentation Skills

    • Introduction to Program • Tips for Presenting to Groups • Using PowerPoint – when to use, why use • Powerpoint – the Good, Bad & Ugly • Using canned PowerPoint materials versus designing your own • Using Materials & Equipment – an aid in presentations , rather than a distraction • Designing PowerPoint presentations – best practices for heightened audience interest • Design and background • Fonts, colors, graphics • Content – creating vs. importing • Transitions and animation • Effective use of materials and equipment – how to use projector and screen as a presenter; use of remote mouse and pointer; Do’s and don’ts of using equipment • Vocal, Verbal, Visual aspects of being a good presenter – how you look, what you say and how you sound can cause people to view your presentation negatively or positively • Overcoming Nervousness & Anxiety • Presentation Challenges & Disasters and how to overcome – equipment, audience, location • Collaboration with other Presenters • Program Summary
  • 296 Request Info

    4 Behavior Styles | DISC Training

    Learn how to communicate using the DISC language as a way of understanding themselves and others. Gain a complete understanding of what DISC is and how to use it to interact with others and to appreciate others behavioral styles. Online reports available.
  • 297 Request Info

    Applied Negotiating Skills Workshop (intermediate to advanced)

    Win-win strategies that are adaptable to every negotiating styles, including adversarial. Team-based negotiations & negotiating via e-mail. Realistic negotiating scenarios. Optional videotaping to observe body language & tone of voice.
  • 298 Request Info

    Powerful Painless Presentation Skills Workshop

    Make powerful, painless presentations. Keep an audience's attention. Present your message with confidence, clarity, conviction. Control nervousness & fear. Handle difficult audiences. Presentations are recorded and constructive feedback is provided.
  • 299 Request Info

    Negotiating Without Confrontation

    Builds skills in representing your interests in tough negotiating situations and coming out on top when dealing with the confrontational style of the hardball negotiator or the win-lose style of the competitive negotiator.
  • 300 Request Info

    Managing Relating and Communicating Styles

    Develop expertise to immediately increase your interpersonal skills with people — in business & personal relationships. Learn valuable techniques to read others, quickly develop rapport, work harmoniously, and complete business.