Communication Skills

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Courses

  • 321 Request Info

    Business Writing

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class concentrates on the essentials of effective business communication. We begin with paragraphs and learn paragraph construction. We then move on to formatting business letters and emails. The core of the class is learning to create effective business letters and emails. We must first identify our reader's (or customer’s) needs and expectations. We look at the three different types of emails and how to choose the appropriate one. We learn techniques for achieving clarity and precision. We conclude the module by looking at letters and emails with specific goals: the sales email, the proposal, the executive summary, getting meetings, saying no gracefully, and getting people to respond to your emails. The class concludes with techniques for editing and proofreading the final version. One day class. Cost $649.00.
  • 322 Request Info

    Call Center

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.
  • 323 Request Info

    Coaching and Mentoring

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees. One day class. Cost is $649.00.
  • 324 Request Info

    Communication Strategies

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. The Communication Strategies class will help you understand the different methods of communication and how to make the most of each of them. One day class. Cost is $649.00.
  • 325 Request Info

    Customer Service

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.
  • 326 Request Info

    Supervisor Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. An effective leader motivates, inspires people, coaches, and builds a team to accomplish that portion of the company's mission for which they are responsible. This two-day class will provide you with the tools necessary to be an effective leader. Cost is $1,399.00.
  • 327 Request Info

    Workplace Diversity

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will help you understand what diversity is and how you can help create a more diverse world at work. You will be instructed to use skills such as active listening, employ effective questioning techniques, and communicate with strength. One day class. Cost is $649.00.
  • 328 Request Info

    Communicating With Others

    • Introductions • Expectations/objectives including Workgroup/Team Goals • Program Overview • Describe how listening is important to you in what you do • How do you know when it’s working and when it’s not? • Identify Effective & Ineffective Communication • Understand Your Own Communication Style and Others’ Communication Styles and the o Benefits and Watch-Outs of the Different Styles • Identify and Overcome Barriers to Communication • Project a Positive Image Through Verbals & Non-Verbals • Verbal, Vocal & Visual (non-verbal) Communication • Understanding and Listening to “Customers” • Listening Techniques • Ideas for Improving Communication • Preparing for successful conversations • Interpersonal Dynamics – Business Communication and Listening Skills • Department or Team Meetings • Summary & Action Planning
  • 329 Request Info

    Effective Listening Skills

    1. Program Introduction and Overview 2. Describe how listening is important to you in what you do ? How do you know when it’s working and when it’s not? 3. Identify Effective & Ineffective Communication ? One-way, Two-way & Three-way Communication 4. Understand Your Own Communication Style and Others Communication Styles and the Benefits and Watch-Outs of the Different Styles 5. Identify and Overcome Barriers to Communication 6. Project a Positive Image Through Verbals & Non-Verbals 7. Understanding and Listening to “Customers” 8. Listening Techniques 9. Ideas for Improving Communication 10. Influence Others – Get others to see your point 11. Preparing for successful conversations ? Giving and receiving feedback ? How to ensure the other person feels like s/he was heard 12. Create Rapport and Build Trust 13. Accomplish Both the Practical and Personal Aspects of Conversation by Listening 14. Customer Case Studies/Role Plays 15. Wrap-up and Action Planning
  • 330 Request Info

    Performance Consulting / Internal Consulting

  • 331 Request Info

    Professional Presentation Skills

    • Introduction to Program • Tips for Presenting to Groups • Using PowerPoint – when to use, why use • Powerpoint – the Good, Bad & Ugly • Using canned PowerPoint materials versus designing your own • Using Materials & Equipment – an aid in presentations , rather than a distraction • Designing PowerPoint presentations – best practices for heightened audience interest • Design and background • Fonts, colors, graphics • Content – creating vs. importing • Transitions and animation • Effective use of materials and equipment – how to use projector and screen as a presenter; use of remote mouse and pointer; Do’s and don’ts of using equipment • Vocal, Verbal, Visual aspects of being a good presenter – how you look, what you say and how you sound can cause people to view your presentation negatively or positively • Overcoming Nervousness & Anxiety • Presentation Challenges & Disasters and how to overcome – equipment, audience, location • Collaboration with other Presenters • Program Summary
  • 332 Request Info

    Applied Negotiating Skills Workshop (intermediate to advanced)

    Win-win strategies that are adaptable to every negotiating styles, including adversarial. Team-based negotiations & negotiating via e-mail. Realistic negotiating scenarios. Optional videotaping to observe body language & tone of voice.
  • 333 Request Info

    Powerful Painless Presentation Skills Workshop

    Make powerful, painless presentations. Keep an audience's attention. Present your message with confidence, clarity, conviction. Control nervousness & fear. Handle difficult audiences. Presentations are recorded and constructive feedback is provided.
  • 334 Request Info

    Negotiating Without Confrontation

    Builds skills in representing your interests in tough negotiating situations and coming out on top when dealing with the confrontational style of the hardball negotiator or the win-lose style of the competitive negotiator.
  • 335 Request Info

    Managing Relating and Communicating Styles

    Develop expertise to immediately increase your interpersonal skills with people — in business & personal relationships. Learn valuable techniques to read others, quickly develop rapport, work harmoniously, and complete business.
  • 336 Request Info

    Body Language & Silent Signals

    Discover the silent signals that everyone consciously or unconsciously use. Learn to read internal & external customers through their actions as well as words. Develop skills to adjust your silent signals to project confidence & trust.
  • 337 Request Info

    Internal communication

    Run the best meetings, improve your communication awareness level, and become more persuasive - customized solutions, long-term results.
  • 338 Request Info

    Effective speaking

    We offer a Presenations & Communication seminar, as well as workshops on general business communication - written and unwritten. We also offer speaking services.
  • 339 Request Info

    Constructive Negotiations Situation (Business Simulation)

  • 340 Request Info

    Effective Presentation Skills

    Are you hiding behind your Power Point because you’re not sure what to do with those dangling arms at your side, the cotton that has suddenly grown in your mouth or your knocking knees? Well, fret no more! This workshop is designed to equip you with the structure, the practice and the confidence to deliver dynamic presentations. After this workshop you will have a structure and a more confident presence to deliver the WOW factor at your next presentation or briefing.