Communication Skills

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Courses

  • 101 Request Info

    Email, Mastering the Business

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class concentrates on the essentials of effective business communication. We begin with paragraphs and learn paragraph construction. We then move on to formatting business letters and emails. The core of the class is learning to create effective business letters and emails. We must first identify our reader's (or customer’s) needs and expectations. We look at the three different types of emails and how to choose the appropriate one. We learn techniques for achieving clarity and precision. We conclude the module by looking at letters and emails with specific goals: the sales email, the proposal, the executive summary, getting meetings, saying no gracefully, and getting people to respond to your emails. The class concludes with techniques for editing and proofreading the final version. One day class. Cost is $649.00.
  • 102 Request Info

    Run More Effective Meetings

    Facilitate productive and purposeful meetings; Plan more effective meetings; Develop more powerful meeting agendas; Conduct more effective teleconferences & virtual meetings; Manage personalities more effectively; Have the correct and necessary people attend your meeting; Increase the overall attendance of your meetings; Enhance your reputation as a powerful meeting leader; Politely and assertively enforce meeting management rules and guidelines; Accomplish more results in your meetings; Run more effective meetings
  • 103 Request Info

    Leading Through Chaos, Conflcit, & Change

    Based on Adaptive Leadership Theory, this workshop keeps participants in a constant state of disequilibrium in order to facilitate "below the neck learning." Fair warning! This workshop is daunting, unclear, and messy by design—in effect mirroring the work of leadership in every other realm. If you are looking to move beyond learning "about" leadership and to actually practicing it....this is the challenge you've been waiting for! Core Leadership Principles of the Workshop include: 1) Leadership is an activity, not a position 2) Anyone can lead, anytime, anywhere 3) It starts with you and must engage others 4) Your purpose must be clear 5) It's risky to lead!
  • 104 Request Info

    ACTIONABLE! Leadership: Inspiring Practices That Drive Team Results

    To be successful today as a leader, one must be able to inspire others to take action! The ACTIONABLE Leadership! workshop purposefully moves away from the generalities of leadership theory and gets to the tangible behaviors of leadership in action. Specifically, eight practices are presented that every manager can hone in order to inspire others and drive team results. The initial four practices are internally focused and require the leader to lead themselves first. They include: credibility, decisiveness, composure, resiliency. The final four practices are externally focused and require the leader to expand their influence beyond self to others. These practices include: accountability, coaching, trust, and selfless-service. Download the free ACTIONABLE! Leadership eBook to learn more at http://ebook.leadergrowthgroup.com/ActionableLeadership
  • 105 Request Info

    Effective Interpersonal & Business Communication Skills

    Training Benefits & Deliverables Include: Project a confident and professional image…Present your ideas in ways to maximize agreement…Increase your confidence and comfort level when speaking in front of clients, managers and employees…Communicate more effectively with customers, employees and co-workers…Build stronger working relationships through increased understanding…Make more powerful individual and meeting presentations…Communicate the message you want with stronger body language, gestures and tones…Reduce the instances of being misunderstood or misrepresented…Increase credibility in both internal and client business settings…Identify and replace words, phrases and mannerisms that reduce credibility…Communicate more effectively with cultural, generational and other differences
  • 106 Request Info

    How to Train the Adult Learner

    Understand how adults learn and tailor our training to meet their needs… Better understand the difference between teaching children & training adults…Apply the principles of adult learning more successfully in training… Learn what really motivates the adult learner… Create more motivational and energetic training… Improve the impact of your training by reaching all learning styles effectively…Maximize the benefits or reaching the most common learning principles and learning styles…Identify the strengths and weaknesses of adult training styles…Communicate more effectively with others who have different personality styles…Gain and maintain trainee’s attention and interest more consistently…Think on your feet and respond to questions more responsively…Increase the motivational qualities and techniques in your training programs…Improve your delivery and presentation skills…Apply the concepts of accelerated learning more successfully into your trainin
  • 107 Request Info

    More Powerful Negotiation Skills

    Increase your confidence in negotiating, selling or buying…Gain the advantage in business dealings more regularly…Determine the best price and terms at which to buy or sell…Learn proven negotiation and persuasion techniques…Reach agreement and understanding with people more quickly…Persuading others to work with you not against you…Develop budgets and project plans that are more realistic and achievable…Finalize and administer simple or complex agreements more successfully…Communicate more effectively with clients and customers…Break or avoid a serious impasse without alienating people…Resolve conflict more quickly and effectively…Gain agreement on your suggestions and ideas more consistently
  • 108 Request Info

    Effective Delegation Skills

    Training Benefits & Deliverables Include: Improve the personal productivity of managers and supervisors…Develop more effective and productive employees & teams by using your delegation skills…Increase the motivation and morale of your employees…Delegate successfully knowing the job will be done correctly…Improve the process and effectiveness of how tasks are accomplished with delegation skills…Become a more effective communicator…Increase your active listening skills…Set, develop and communicate more clear performance expectations with delegation skills…Overcome the most common barriers and obstacles to delegating…Don’t lose control over delegated duties and goals
  • 109 Request Info

    Interpersonal Skills for Teams

    Establish work teams that get along and get the job done…Work more effectively with different types of people & personalities…Develop interpersonal skills that generate harmony and allow people to work together…Improve cooperation & morale between people and teams…Reduce frustration and antagonism…Increase individual, team and department productivity and effectiveness…Reduce conflict through proactive communication actions…Resolve conflict through improved interpersonal problem solving techniques…Increase morale and build more productive teams…Deal with negative or aggressive behaviors more successfully…Handle emotions more appropriately with interpersonal skills for teams training…Increase the cooperation and collaboration of individuals, teams and departments…Improve the lines of communication and the flow of information…Apply the most effective skills to be a valuable team contributor
  • 110 Request Info

    More Effective Business Writing

    Write more powerful emails, letters, reports & proposals - Better identify your audience and tailor your message to them with effective business writing training - Eliminate redundancy and excess phrases for clear, concise writing - Organize your facts and ideas more effectively - Choose the words and phrases that get the results you want with effective business writing training - Overcome the fear of the blank page and learn how to start more effectively - Clarify your communication so your readers understand your message - Correctly use jargon and abbreviation with effective business writing training - Say more with less to get your message across; become more succinct - Set up a letter and edit it to perfection - Hold interest by using appropriate punctuation, sentence length & structure -
  • 111 Request Info

    Assertiveness Skills Training

    Assertiveness Training Benefits & Deliverables Include: Become more confident and assertive in your words and actions through assertiveness training…Speak up and stand up for yourself more consistently with assertiveness training…Meet deadlines and due dates more regularly…Deal with angry and emotional people more effectively with assertiveness training…Transform conflict into cooperation with assertiveness training…Reduce your stress level and those who work with you…Better anticipate other’s needs and expectations of you…Understand your communication style…Become a more assertive communicator with assertiveness training
  • 112 Request Info

    Improved Communication & Teamwork

    Promote increased cooperation and collaboration among all levels of management in team building training…Develop an improved appreciation for other team members…Increase individual, team and department productivity and effectiveness…Improve morale and cooperation up, down and between the links of the chain of command…Improve both individual and department responsibility and accountability with team building training…Increase the cooperation and collaboration of individuals, teams and departments…Reduce the frustration and antagonism between people/departments that don’t get along…Understand the roles and goals of management teams and team-members…Promote more creative problem solving among among team members…Encourage appropriate risk-taking in team building training…Improve the lines of communication and the flow of information with team building training…Develop communication skills that lead to understanding and consensus with team building
  • 113 Request Info

    2017 & 2018 Train-The-Trainer Course In Minneapolis - Learn How To Deliver Training

    Join TrainSMART in 2017 for our 3-day Master Training Program For The Learning Professional in Minneapolis, MN. If you are now accountable for any kind of training in your organization this class is for you! Learn the essential skills to transfer knowledge to adult learners in a way that is educational, interesting and interactive! Participants will learn: - the essential skills to teaching adult learners - how to design and develop training that “sticks,” - how to create a learning environment that is conducive to learning and fun. - Skills that will increase your confidence and credibility. - How to plan, develop and create training for virtual delivery. TrainSmart's 3-Day train the trainer can help you become an awesome trainer reaching your highest potential.
  • 114 Request Info

    2017 & 2018 Train-The-Trainer Course In San Diego - Learn How To Deliver Training

    Join TrainSMART in 2017 & 2018 for our 3-day Master Training Program For The Learning Professional in San Diego, CA. If you are now accountable for any kind of training in your organization this class is for you! Learn the essential skills to transfer knowledge to adult learners in a way that is educational, interesting and interactive! Participants will learn: - the essential skills to teaching adult learners - how to design and develop training that “sticks,” - how to create a learning environment that is conducive to learning and fun. - Skills that will increase your confidence and credibility. - How to plan, develop and create training for virtual delivery. Become An Awesome Trainer Today!
  • 115 Request Info

    2017 & 2018 Train-The-Trainer Course in Los Angeles - Learn How To Deliver Training

    Want to become a great at delivering engaging training? TrainSmart's 3-Day Train-The-Trainer workshop in Los Angeles, CA is for you. If you are now accountable for any kind of training in your organization this class is for you! Learn the essential skills to transfer knowledge to adult learners in a way that is educational, interesting and interactive! Participants will learn: - the essential skills to teaching adult learners - how to design and develop training that “sticks,” - how to create a learning environment that is conducive to learning and fun. - Skills that will increase your confidence and credibility. - How to plan, develop and create training for virtual delivery.
  • 116 Request Info

    2017 & 2018 Train-The-Trainer Course In Chicago - Learn How To Deliver Training

    Join TrainSMART in 2017 for our 3-day Master Training Program For The Learning Professional in Chicago, IL. Learn how to deliver engaging training. If you are now accountable for any kind of training in your organization this class is for you! Learn the essential skills to transfer knowledge to adult learners in a way that is educational, interesting and interactive! Participants will learn: - the essential skills to teaching adult learners - how to design and develop training that “sticks,” - how to create a learning environment that is conducive to learning and fun. - Skills that will increase your confidence and credibility. - How to plan, develop and create training for virtual delivery.
  • 117 Request Info

    2017 & 2018 Train-The-Trainer Course In Orlando, FL - Learn How To Deliver Training

    Join TrainSMART in 2017 & 2018 for our 3-day Master Training Program For The Learning Professional in Orlando, FL. If you are now accountable for any kind of training in your organization this class is for you! Learn the essential skills to transfer knowledge to adult learners in a way that is educational, interesting and interactive! Participants will learn: - the essential skills to teaching adult learners - how to design and develop training that “sticks,” - how to create a learning environment that is conducive to learning and fun. - Skills that will increase your confidence and credibility. - How to plan, develop and create training for virtual delivery. Signup for TrainSmart's 3-Day Train-The-Trainer Program In Orlando for 2017. Click Link To See Dates.
  • 118 Request Info

    Customer Service for Health Care Professionals

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. Two day class. Cost is $1,399.00.
  • 119 Request Info

    Facing the Challenge of Difficult People

    Difficult people and conflict are a part of life. Some think there are many reasons for difficult behavior, but there is really just one factor that holds the key to building better relationships with your colleagues, associates, and staff.
  • 120 Request Info

    Body Language Training

    The ability to interpret body language is a skill that will enhance anyone's career. Whether in sales or management, it is essential to understand the body language of others and exactly what your own body is communicating.