Communicating With Difficult People

If you can't find what you want, Ask Us.

Refine Your Results


Filter by Category




Showing 21-36 of 36 results Sort by:


  • 21 Request Info

    Managing Workplace Conflict and Communication Skills

    This highly interactive and skill building one-day course is designed for leaders, team members, and anyone who needs to communicate and interact with others in the workplace. The benefits of attending this course are far-reaching since effective communications and conflict resolution strategies in the workplace will lead to healthier, highly satisfied, more productive employees. There are also cost savings in organizations when employees learn to actively listen and communicate in ways that reduce misunderstandings or eliminate communication breakdowns.
  • 22 Request Info

    ARC009 - ARC's Effective Audit Interviewing Course

    Obtaining the right information from others in a constructive and effective manner is a critical skill in today’s work environment. Sensitivity and concern for the rights and feelings of others is always the hallmark of a true professional. This program will provide you with the tools, techniques, and understanding necessary to plan, and conduct various types of interviews, from fact-finding to loss investigations, with a wide range of personalities, corporate levels, and manage conflict when the interview process delves into sensitive areas. You will see yourself, via videotape, working in a number of situations, deal with varying levels of conflict, and, along with your program leader, critique your approach, delivery, and handling of unique situations. This is a real MUST for anyone who needs to elicit critical information from others.
  • 23 Request Info

    PeopleTek's Leadership Journey professionals

    Program for Leadership professionals impacting: -Decision making, communication, conflict, team trust, relationships, reliability, and accountability -Present your IDP, Vision, mission, goals; create a map that takes you from where you are to where you want to be
  • 24 Request Info

    The Secrets to Being a Front-Desk Superstar

    In this seminar, you´ll get hundreds of practical tips, techniques and secrets, each designed to give you the cool confidence and professional skills you need to really shine. CEU Credits: 0.5 / CPE Credits: 6
  • 25 Request Info

    Communication Mastery

    Dr. Rick Goodman is a professional speaker, motivator, author and training consultant helping organizations Develop Great Leaders - Through Excellence in Communication, Team Building, Change Management, and Customer Excellence. Dr. Rick = RESULTS
  • 26 Request Info

    Communicating to Resolve Conflict

    While you can’t avoid all work conflicts, you can change the way you handle conflict. How do you do that? Exec-Comm’s Communicating to Resolve Conflict program prepares you to discuss difficult issues in one-to-one interactions, improves your conflict-resolution skills, and allows you to relate more successfully with colleagues.
  • 27 Request Info

    Dealing With Difficult People

    All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S.
  • 28 Request Info

    Communicating with Difficult People - Customer Service Training

    Develop customer satisfaction and loyalty,improve customer service satisfaction scores,increase customer retention,increase first point of contact resolution, reduce employee turnover due to stress. Taylor Performance Solutions customized training programs help businesses: • Increase first point of contact problem resolution • Develop customer satisfaction and loyalty • Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using our clients’ products, process and customer demographics. The programs are highly interactive with many opportunities for participants to practice enhancing their skills using scenarios that mirror actual interactions with their customers.
  • 29 Request Info

    Delivering World Class Customer Service

    Increase customer loyalty & retention by exceeding expectations – Probe customer's needs and up-sell products and services – Transform customer conflict into cooperation – Defuse the angry/cynical customer more successfully – Decrease the number of lost customers – Reduce the stress level of customer service employees – Develop expert listening techniques – Respond diplomatically to the most demanding customers – Develop and maintain professional telephone skills
  • 30 Request Info

    Defuse Difficult & Demanding Customers

    Defuse difficult and demanding customers more successfully – Handle angry and emotional customers more effectively – Increase customer loyalty & retention – Resolve complaints faster – Transform customer conflict into cooperation – Reduce the stress level of customer service employees – Develop more effective communication style – Tactfully handle the most difficult customers – Deliver bad news without overly upsetting the customer
  • 31 Request Info

    Overcoming Negativity in the Workplace

    Develop more effective working environment – Increase productivity and work quality – Improve communication in workplace – Improve employee morale – Reduce causes of employee griping, complaining & negativity – Reduce employee turnover – Identify/eliminate different types of organizational or environmental negativity – Establish increased trust in the workplace – Handle disgruntled employees more successfully
  • 32 Request Info

    Conflict Management Techniques for Managers

    Reduce conflict more effectively – Enhance interpersonal skills – Improve problem solving techniques – Increase morale and build more productive teams - Lead and motivate employees – Handle anger and emotion more effectively – Improve assertive communication skills – Open the lines of communication to minimize conflict – Prevent conflict by reducing the causes – Overcome the fear of conflict – Confront employees in a calm and professional manner – Handle emotions more appropriately
  • 33 Request Info

    Dealing With Difficult People In The Workplace

    Difficult people are typically working from the negative side of their personality, rather than from a conscious desire to be difficult. These people are unaware of themselves and how they affect others. They also don't realize how harmful their actions are to their own success. At work we are constantly faced with trying to work with others who may challenge our ability to get things done. TrainSMART's training course on dealing with difficult people at work is for anyone who wants to understand and learn techniques to manage and work with difficult people within the workplace. Interested in having this workshop ran at your site? Contact us at 800-807-8030.
  • 34 Request Info

    Standing Strong in Difficult Workplace Situations

    As you`re building thinking skills, you`ll bring your real-life situations to the workshop and return to work with usable action plans to manage your mindset and take control of every situation.
  • 35 Request Info

    Communicating with Difficult People: A Course for Administrative Professionals

    Learn to handle frustrating people and situations, calmly and effectively. Discover powerful tools for diagnosing difficult people and managing conflict, without sacrificing your sanity or your self-respect.
  • 36 Request Info

    Communication Skills: Your Key to Success with Employees and Customers

    2-day focus on 5 Critical Skills for gaining cooperation and buy-in: Approaching people, Listening and Reading People Accurately, Responding with Respect, Probing to Understand, Presenting Problems