Want better communication in the workplace? Our communication skills training helps you develop more effective communication for talking with colleagues, clients, and your manager. We show you how to use focused listening to improve the workplace.
All TTN courses are video based & available in
multiple formats including 100K video streaming,
Video CD & Network Video Streaming. Courses can be
purchased & delivered online on our On-line LMS or
are available in a S.C.O.R.M. format for nearly any
Develop customer satisfaction and loyalty,improve customer service satisfaction scores,increase customer
retention,increase first point of contact resolution, reduce employee turnover due to stress.
Taylor Performance Solutions customized training programs help businesses:
• Increase first point of contact problem resolution
• Develop customer satisfaction and loyalty
• Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and
customized using our clients’ products, process and customer demographics. The programs are highly interactive with many opportunities for participants to practice enhancing their skills using scenarios that mirror actual interactions with their customers.
Increase customer loyalty & retention by exceeding expectations – Probe customer's
needs and up-sell products and services – Transform customer conflict into
cooperation – Defuse the angry/cynical customer more successfully – Decrease the
number of lost customers – Reduce the stress level of customer service employees –
Develop expert listening techniques – Respond diplomatically to the most demanding
customers – Develop and maintain professional telephone skills
Defuse difficult and demanding customers more successfully – Handle angry and
emotional customers more effectively – Increase customer loyalty & retention –
Resolve complaints faster – Transform customer conflict into cooperation – Reduce the
stress level of customer service employees – Develop more effective communication
style – Tactfully handle the most difficult customers – Deliver bad news without overly
upsetting the customer
Develop more effective working environment – Increase productivity and work quality
– Improve communication in workplace – Improve employee morale – Reduce causes
of employee griping, complaining & negativity – Reduce employee turnover –
Identify/eliminate different types of organizational or environmental negativity –
Establish increased trust in the workplace – Handle disgruntled employees more
Reduce conflict more effectively – Enhance interpersonal skills – Improve problem
solving techniques – Increase morale and build more productive teams - Lead and
motivate employees – Handle anger and emotion more effectively – Improve assertive
communication skills – Open the lines of communication to minimize conflict – Prevent
conflict by reducing the causes – Overcome the fear of conflict – Confront employees
in a calm and professional manner – Handle emotions more appropriately
Difficult people are typically working from the negative side of their personality, rather than from a conscious desire to be difficult. These people are unaware of themselves and how they affect others. They also don't realize how harmful their actions are to their own success. At work we are constantly faced with trying to work with others who may challenge our ability to get things done.
TrainSMART's training course on dealing with difficult people at work is for anyone who wants to understand and learn techniques to manage and work with difficult people within the workplace.
Interested in having this workshop ran at your site? Contact us at 800-807-8030.
Learn to handle frustrating people and situations,
calmly and effectively. Discover powerful tools for
diagnosing difficult people and managing conflict,
without sacrificing your sanity or your self-respect.