Communicating With Difficult People

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Courses

  • 1 Request Info

    ARC009 - ARC's Effective Audit Interviewing Course

    Obtaining the right information from others in a constructive and effective manner is a critical skill in today’s work environment. Sensitivity and concern for the rights and feelings of others is always the hallmark of a true professional. This program will provide you with the tools, techniques, and understanding necessary to plan, and conduct various types of interviews, from fact-finding to loss investigations, with a wide range of personalities, corporate levels, and manage conflict when the interview process delves into sensitive areas. You will see yourself, via videotape, working in a number of situations, deal with varying levels of conflict, and, along with your program leader, critique your approach, delivery, and handling of unique situations. This is a real MUST for anyone who needs to elicit critical information from others.
  • 2 Request Info

    Assertiveness Skills Training

    Assertiveness Training Benefits & Deliverables Include: Become more confident and assertive in your words and actions through assertiveness training…Speak up and stand up for yourself more consistently with assertiveness training…Meet deadlines and due dates more regularly…Deal with angry and emotional people more effectively with assertiveness training…Transform conflict into cooperation with assertiveness training…Reduce your stress level and those who work with you…Better anticipate other’s needs and expectations of you…Understand your communication style…Become a more assertive communicator with assertiveness training
  • 3 Request Info

    Communicating with Difficult People - Customer Service Training

    Develop customer satisfaction and loyalty,improve customer service satisfaction scores,increase customer retention,increase first point of contact resolution, reduce employee turnover due to stress. Taylor Performance Solutions customized training programs help businesses: • Increase first point of contact problem resolution • Develop customer satisfaction and loyalty • Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using our clients’ products, process and customer demographics. The programs are highly interactive with many opportunities for participants to practice enhancing their skills using scenarios that mirror actual interactions with their customers.
  • 4 Request Info

    Communicating with Difficult People ... (All levels)

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Largest family operated seminar company in USA. Please call 510-558-3495.
  • 5 Request Info

    Communicating with Difficult People: A Course for Administrative Professionals

    Learn to handle frustrating people and situations, calmly and effectively. Discover powerful tools for diagnosing difficult people and managing conflict, without sacrificing your sanity or your self-respect.
  • 6 Request Info

    Communication Mastery

    Dr. Rick Goodman is a professional speaker, motivator, author and training consultant helping organizations Develop Great Leaders - Through Excellence in Communication, Team Building, Change Management, and Customer Excellence. Dr. Rick = RESULTS
  • 7 Request Info

    Communication Skills Training

    Want better communication in the workplace? Our communication skills training helps you develop more effective communication for talking with colleagues, clients, and your manager. We show you how to use focused listening to improve the workplace.
  • 8 Request Info

    Communication Skills: Your Key to Success with Employees and Customers

    2-day focus on 5 Critical Skills for gaining cooperation and buy-in: Approaching people, Listening and Reading People Accurately, Responding with Respect, Probing to Understand, Presenting Problems
  • 9 Request Info

    Conflict Management Techniques for Managers

    Reduce conflict more effectively – Enhance interpersonal skills – Improve problem solving techniques – Increase morale and build more productive teams - Lead and motivate employees – Handle anger and emotion more effectively – Improve assertive communication skills – Open the lines of communication to minimize conflict – Prevent conflict by reducing the causes – Overcome the fear of conflict – Confront employees in a calm and professional manner – Handle emotions more appropriately
  • 10 Request Info

    Contagious Leader Series: Conflict: When Their Opinion is VASTLY Different and Why it Matters

    This webinar helps leaders resolve conflict, prevent it from erupting, deal with difficult differences of opinion, and still get the results needed without letting resentment breed. Leaders will gain valuable steps for processing and preventing conflict, and learn why a little disagreement is powerfully creative.
  • 11 Request Info

    Customer Focused Management

    How to deliver consistent professional customer experiences, deal positively with customer challenges, complaints and difficult customers - viewing them as opportunities for improvement - while utilizing methods to identify key customer needs.
  • 12 Request Info

    Dealing With Difficult People

    All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S.
  • 13 Request Info

    Dealing With Difficult People In The Workplace

    Difficult people are typically working from the negative side of their personality, rather than from a conscious desire to be difficult. These people are unaware of themselves and how they affect others. They also don't realize how harmful their actions are to their own success. At work we are constantly faced with trying to work with others who may challenge our ability to get things done. TrainSMART's training course on dealing with difficult people at work is for anyone who wants to understand and learn techniques to manage and work with difficult people within the workplace. Interested in having this workshop ran at your site? Contact us at 800-807-8030.
  • 14 Request Info

    Defuse Difficult & Demanding Customers

    Defuse difficult and demanding customers more successfully – Handle angry and emotional customers more effectively – Increase customer loyalty & retention – Resolve complaints faster – Transform customer conflict into cooperation – Reduce the stress level of customer service employees – Develop more effective communication style – Tactfully handle the most difficult customers – Deliver bad news without overly upsetting the customer
  • 15 Request Info

    Delivering World Class Customer Service

    Increase customer loyalty & retention by exceeding expectations – Probe customer's needs and up-sell products and services – Transform customer conflict into cooperation – Defuse the angry/cynical customer more successfully – Decrease the number of lost customers – Reduce the stress level of customer service employees – Develop expert listening techniques – Respond diplomatically to the most demanding customers – Develop and maintain professional telephone skills
  • 16 Request Info

    Facing the Challenge of Difficult People

    Difficult people and conflict are a part of life. Some think there are many reasons for difficult behavior, but there is really just one factor that holds the key to building better relationships with your colleagues, associates, and staff.
  • 17 Request Info

    Handling Difficult People and Situations

    In-House Specialist The Handling Difficult People and Situations Training course teaches you how to identify difficult people and situations, and how to deal with them rationally and positively to effectively stop or reduce their potential negative effects.
  • 18 Request Info

    Having Crucial Conversations and Healthy Conflict

    How to Have Healthy Conflict and Tough Conversations Most of our frustration comes from the fact that we are not honest in our conversations with ourselves and others. Practicing how to have an honest conversation is something that requires courage, patience, and a strategy. And when one regularly engages in "straight talk" they experience reduced frustration and an increase in personal power. How does not having tough conversations affect your relationship and performance with others? Participants will learn: - A 3 part strategy to having tough conversations. - How being courageous in communication reduces consistent problems - The distinction between gently honest vs. brutally honest - How to neutralize emotions when things get heated
  • 19 Request Info

    How To Handle Difficult People

  • 20 Request Info

    Leadership SUCCESS

    Nine impacting learning units come with the Leadership SUCCESS. Presented in either an extended format or five day academy to meet your needs. Based on the Ten Competencies of Outstanding Leadership by Tim Schneider, this program is built on 25 years of research and the best practices of highly successful organizations. The learning cascades and builds a continuous set of usable skills that can be implemented immediately and with lasting results. 5 Full Days of Facilitated Onsite Leadership Development or Nine, Three Hour Workshops – 30 Hours of Total Content Time You will be able to navigate the challenges of becoming a leader, create boundaries and expectations with team members and redirect your focus to leadership functions. Leadership SUCCESS provides four statistically accurate and validated competencies in a clear and easy to apply manner. This program builds on Leadership IMPACT with 5 additional units Nevada P.O.S.T. has approved Leadership IMPACT for 18 Credit Hours.