Communicating With Difficult People

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  • 1 Request Info

    ARC009 - ARC's Effective Audit Interviewing Course

    Obtaining the right information from others in a constructive and effective manner is a critical skill in today’s work environment. Sensitivity and concern for the rights and feelings of others is always the hallmark of a true professional. This program will provide you with the tools, techniques, and understanding necessary to plan, and conduct various types of interviews, from fact-finding to loss investigations, with a wide range of personalities, corporate levels, and manage conflict when the interview process delves into sensitive areas. You will see yourself, via videotape, working in a number of situations, deal with varying levels of conflict, and, along with your program leader, critique your approach, delivery, and handling of unique situations. This is a real MUST for anyone who needs to elicit critical information from others.
  • 2 Request Info

    Assertiveness Skills Training

    Assertiveness Training Benefits & Deliverables Include: Become more confident and assertive in your words and actions through assertiveness training…Speak up and stand up for yourself more consistently with assertiveness training…Meet deadlines and due dates more regularly…Deal with angry and emotional people more effectively with assertiveness training…Transform conflict into cooperation with assertiveness training…Reduce your stress level and those who work with you…Better anticipate other’s needs and expectations of you…Understand your communication style…Become a more assertive communicator with assertiveness training
  • 3 Request Info

    Communicating to Resolve Conflict

    While you can’t avoid all work conflicts, you can change the way you handle conflict. How do you do that? Exec-Comm’s Communicating to Resolve Conflict program prepares you to discuss difficult issues in one-to-one interactions, improves your conflict-resolution skills, and allows you to relate more successfully with colleagues.
  • 4 Request Info

    Communicating with Difficult People - Customer Service Training

    Develop customer satisfaction and loyalty,improve customer service satisfaction scores,increase customer retention,increase first point of contact resolution, reduce employee turnover due to stress. Taylor Performance Solutions customized training programs help businesses: • Increase first point of contact problem resolution • Develop customer satisfaction and loyalty • Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using our clients’ products, process and customer demographics. The programs are highly interactive with many opportunities for participants to practice enhancing their skills using scenarios that mirror actual interactions with their customers.
  • 5 Request Info

    Communicating with Difficult People ... (All levels)

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Largest family operated seminar company in USA. Please call 510-558-3495.
  • 6 Request Info

    Communicating with Difficult People: A Course for Administrative Professionals

    Learn to handle frustrating people and situations, calmly and effectively. Discover powerful tools for diagnosing difficult people and managing conflict, without sacrificing your sanity or your self-respect.
  • 7 Request Info

    Communication Mastery

    Dr. Rick Goodman is a professional speaker, motivator, author and training consultant helping organizations Develop Great Leaders - Through Excellence in Communication, Team Building, Change Management, and Customer Excellence. Dr. Rick = RESULTS
  • 8 Request Info

    Communication Skills: Your Key to Success with Employees and Customers

    2-day focus on 5 Critical Skills for gaining cooperation and buy-in: Approaching people, Listening and Reading People Accurately, Responding with Respect, Probing to Understand, Presenting Problems
  • 9 Request Info

    Conflict Management Techniques for Managers

    Reduce conflict more effectively – Enhance interpersonal skills – Improve problem solving techniques – Increase morale and build more productive teams - Lead and motivate employees – Handle anger and emotion more effectively – Improve assertive communication skills – Open the lines of communication to minimize conflict – Prevent conflict by reducing the causes – Overcome the fear of conflict – Confront employees in a calm and professional manner – Handle emotions more appropriately
  • 10 Request Info

    Contagious Leader Series: Conflict: When Their Opinion is VASTLY Different and Why it Matters

    This webinar helps leaders resolve conflict, prevent it from erupting, deal with difficult differences of opinion, and still get the results needed without letting resentment breed. Leaders will gain valuable steps for processing and preventing conflict, and learn why a little disagreement is powerfully creative.
  • 11 Request Info

    Crisis Communication Skills

    When a business crisis occurs, how do you deal with two simultaneous issues: the crisis itself and the public’s perception of the crisis? Exec-Comm’s Crisis Communication for Senior Executives seminar prepares your executives to control and communicate your corporate message during a crisis to the media and to your key targeted audiences.
  • 12 Request Info

    Customer Focused Management

    How to deliver consistent professional customer experiences, deal positively with customer challenges, complaints and difficult customers - viewing them as opportunities for improvement - while utilizing methods to identify key customer needs.
  • 13 Request Info

    Dealing With Difficult People

    All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S.
  • 14 Request Info

    Dealing With Difficult People In The Workplace

    Difficult people are typically working from the negative side of their personality, rather than from a conscious desire to be difficult. These people are unaware of themselves and how they affect others. They also don't realize how harmful their actions are to their own success. At work we are constantly faced with trying to work with others who may challenge our ability to get things done. TrainSMART's training course on dealing with difficult people at work is for anyone who wants to understand and learn techniques to manage and work with difficult people within the workplace. Interested in having this workshop ran at your site? Contact us at 800-807-8030.
  • 15 Request Info

    Defuse Difficult & Demanding Customers

    Defuse difficult and demanding customers more successfully – Handle angry and emotional customers more effectively – Increase customer loyalty & retention – Resolve complaints faster – Transform customer conflict into cooperation – Reduce the stress level of customer service employees – Develop more effective communication style – Tactfully handle the most difficult customers – Deliver bad news without overly upsetting the customer
  • 16 Request Info

    Delivering World Class Customer Service

    Increase customer loyalty & retention by exceeding expectations – Probe customer's needs and up-sell products and services – Transform customer conflict into cooperation – Defuse the angry/cynical customer more successfully – Decrease the number of lost customers – Reduce the stress level of customer service employees – Develop expert listening techniques – Respond diplomatically to the most demanding customers – Develop and maintain professional telephone skills
  • 17 Request Info

    Effective Business Communication

    Effective Communication can lead directly to improvement in your self-confidence, career, relationships, and your entire life’s quality. Effective business communication training can help you be more effective at work, ensure your points come across correctly, and help you create stronger work relationships. In this business communication class you will learn how to be effective when communicating at work to generate the results you want. Topics covered: Verbal communication Non-verbal communication Listening Viewing the world from another’s perspective Intuition in conversations Creating a positive interaction even in negative situations Learn how to diplomatically learn to say “No” and how to be assertive without being a steamroller. Can it be difficult to get to the root of people’s needs or desires in a conversation? Learn how to get to the main issues that others may have a hard time communicating.
  • 18 Request Info

    Facing the Challenge of Difficult People

    Difficult people and conflict are a part of life. Some think there are many reasons for difficult behavior, but there is really just one factor that holds the key to building better relationships with your colleagues, associates, and staff.
  • 19 Request Info

    Giving Constructive Feedback – Peer to Peer

    This 1-day course addresses the challenges and barriers facing many individuals in the workplace regarding the giving of constructive feedback. Often a difficult and awkward topic of conversation, this session will explain the rational for providing constructive feedback, along with skills and techniques for having difficult yet productive conversations with colleagues. Feedback scenarios, small and large group discussions, and learning activities will provide participants with opportunities for peer-to-peer practicing for giving constructive feedback.
  • 20 Request Info

    Handling Difficult People and Situations

    In-House Specialist The Handling Difficult People and Situations Training course teaches you how to identify difficult people and situations, and how to deal with them rationally and positively to effectively stop or reduce their potential negative effects.