Listening

The foundation of all relationships is the ability to connect through language and data exchange. Communication skills dictate our effectiveness in leadership, sales, customer service, teamwork and life. Effective, clear, concise, and powerful communication skills that work. If we want to be successful, we must master the skills of communication. Unfortunately, these skills are often taken for granted on the level of impact they provide. In addition, communication skills dictate our effectiveness in leadership, sales, customer service, teamwork and life. Interpersonal Communication provides the tools, skills, and resources to ensure messages are properly sent and received. This foundational skill set is extremely important as a success factor in leadership, customer service, and team dynamics. All facets of the communication equation are reviewed in this program to master the competency of communication. Your development depends on using the key skill sets for a competency.

Your supervisors and managers must be prepared to have difficult, even uncomfortable, conversations with employees. It goes with the territory. However, too many managers practice avoidance — usually because they lack the skills necessary to handle confrontation. As a result, problems fester and their credibility and effectiveness suffer. In Navigating Difficult Conversations with Employees, you will gain the confidence you need to become a more effective and respected leader by making difficult conversations with employees happen sooner, go more smoothly, and produce better results. During this course, you will learn to: • Employ the five keys to navigating difficult conversations • Handle predictable resistance from employees • Pave the way for 2-way dialogue to communicate more clearly while using your assertiveness skills to express facts and opinions honestly and directly thereby reducing misunderstandings

In Effective Communication - Essentials for Coaching and Managing Conflict, you will explore tools and techniques that lead to better communication thus allowing you to conduct more powerful coaching dialogs-whether they be for performance feedback or new skill development. You will identify and examine barriers that often lead to unintended over-reaction or avoidance, so conflict can be prevented or minimized. The goal is to have you walk away more confident in proactively communicating with others, including handling difficult situations. During this course, you will learn to: • Apply the 4-phase TACT model as a clear roadmap for communication • Pinpoint goals and feedback to increase clarity and enhance performance Balance appropriate assertiveness with genuine active listening skills to prevent and address conflict

Many work teams are only teams on paper. Just because a group is labeled a team doesn't mean they are operating as one. In reality, they undermine each other, are afraid of their manager; and lack strong leadership. And yet they wonder why they are not productive and happy. • Learn the 5 things you can do to create a real team, to build a team where team members feel connected to something larger than themselves and feel positive about working together towards shared goals. Be a leader that sets the culture by being honest and talking up people. • Learn how to develop a team to have productive debate with each other, to have a fundamental commitment to tell the truth to each other and work in the spirit of creating the best results possible. • Learn how teams leverage the positive. Have a team that interacts positively and restrains themselves from insulting and hurting each other. Learn to find the best in each other and each situation.

Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. One day class. Cost is $649.00.

In-House Specialist Active listening helps in gaining better understanding, giving better responses and building rapport that will help you in making better decisions and judgments. Learn how you can develop your active listening skills by attending pdtraining’s Active Listening Training Course. This course covers the following: what active listening is, the differences between ‘hearing’ and ‘listening, how to develop the ability to actively listen, how your emotions affect the ability to listen and communicate, the importance of active listening for a productive brainstorming and much more.

MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Largest family operated seminar company in USA. Please call 510-558-3495.

Our effectiveness at work and the quality of our personal life hinge, in large part, on our ability to listen. However, studies indicate that we listen with only 25% efficiency. In this workshop we will learn and practice the skills necessary to be a more effective listener. .

Focus on the importance of continuous communication professionally and effectively. The value of effective listening, speaking and writing as a means to deliver better results from every communication.

With Contagious Communication™, you’ll be able to get them to do what you want them to do by speaking in a language they understand. Your communication will flow better, feel better and get understood so more things get done. Whether with senior leaders, bosses, colleagues, employees or friends and family, communication skills from this course will you give you the tools to understand what you want to say and how to clearly convey it to others.

Transition from Buddy to Boss™ is for new managers who’ve been promoted, but perhaps not prepared. Help them swiftly move from former peer to partner without the challenges, conflict, or confusion and by developing awareness, leadership skills, and a plan.After this course, you will be able to:Approach their new role with skill and confidenceDevelop existing team members and former peersClarify their expectations, coach, develop assess and plan with the team

Understanding the Entertainer Preference™ is designed for those who find themselves drawn to the Entertainer quadrant from the CORE Snapshot™. Whether you have attended the Make Difficult People Disappear™ webinar or are familiar with the CORE Snapshot™ version of this assessment, or simply want to enjoy what you do, let some of your creativity show, and share ideas that get heard and appreciated, even if they aren’t used right away, this course is for you!

Listening is a critical skill that is frequently not used effectively and can be improved. Participants will learn about their strengths, understand their profile, and build a realistic action plan.

At the end of this course attendees will be able to build positive relationships with co-workers, managers and customers; demonstrate active listening skills; use language that builds a positive workplace; understand the power of nonverbal communication; rise above emotions during conflict; get their ideas heard through persuasive techniques; maintain a positive and professional image online and in email communications; and communicate in ways that are respectful and positive.

Learn the basics of listening: How to tailor your listening skills to various situations How to give & get good feedback; Identify communication noise & get rid of it; How to ask the proper questions; What is important in what a speaker is saying.

Discover the basic principles & techniques needed to become an active listener & better communicator. Learn to handle tough situations by understanding what has been said. Gain confidence to solve difficult problems and react without misunderstanding

Named Consummate Speaker of the Year, Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.

Good communication is one of the most valued skills in the workplace, and effective listening is basic to communicating productively inside the organization and meeting the competitive challenges outside.

Learn to communicate effectively on paper, on-the-phone and face-to-face...and get the power and influence you need to succeed! This seminar demonstrates communication techniques that will help you to effectively plan, organize, staff, direct and control.