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  • 1 Request Info

    Active Listening

    In-House Specialist Active listening helps in gaining better understanding, giving better responses and building rapport that will help you in making better decisions and judgments. Learn how you can develop your active listening skills by attending pdtraining’s Active Listening Training Course. This course covers the following: what active listening is, the differences between ‘hearing’ and ‘listening, how to develop the ability to actively listen, how your emotions affect the ability to listen and communicate, the importance of active listening for a productive brainstorming and much more.
  • 2 Request Info

    Active Listening Skills: Now Hear This!

    This one-day skill-building participant-centered workshop is designed to assist employees and managers in improving their ability to actively listen on the job. It will provide information regarding the characteristics of good listeners and active listening skills. It involves interactive exercises that give the participants an opportunity to analyze and improve their poor listening habits and identify techniques to ensure that their communication needs are met so that they minimize their inclination not to listen. The workshop includes an analysis of irritating listening habits to determine the benefit and consequences of those behaviors, as well as case situations and role playing to provide practice in applying active listening techniques.
  • 3 Request Info

    Call Center

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.
  • 4 Request Info

    Call Center Customer Service Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this is a learned trait. How can you expect to provide the kind of c
  • 5 Request Info

    Coaching and Mentoring

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees. One day class. Cost is $649.00.
  • 6 Request Info

    Communication Strategies

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. The Communication Strategies class will help you understand the different methods of communication and how to make the most of each of them. One day class. Cost is $649.00.
  • 7 Request Info

    Contagious Communication: How to Get Your Message Across in a Way that Sticks!

    With Contagious Communication™, you’ll be able to get them to do what you want them to do by speaking in a language they understand. Your communication will flow better, feel better and get understood so more things get done. Whether with senior leaders, bosses, colleagues, employees or friends and family, communication skills from this course will you give you the tools to understand what you want to say and how to clearly convey it to others.
  • 8 Request Info

    Customer Service

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.
  • 9 Request Info

    Customer Service for Health Care Professionals

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. Two day class. Cost is $1,399.00.
  • 10 Request Info

    Dynamic Listening Skills for Successful Communication

  • 11 Request Info

    Effective Business Communication

    Effective Communication can lead directly to improvement in your self-confidence, career, relationships, and your entire life’s quality. Effective business communication training can help you be more effective at work, ensure your points come across correctly, and help you create stronger work relationships. In this business communication class you will learn how to be effective when communicating at work to generate the results you want. Topics covered: Verbal communication Non-verbal communication Listening Viewing the world from another’s perspective Intuition in conversations Creating a positive interaction even in negative situations Learn how to diplomatically learn to say “No” and how to be assertive without being a steamroller. Can it be difficult to get to the root of people’s needs or desires in a conversation? Learn how to get to the main issues that others may have a hard time communicating.
  • 12 Request Info

    Effective Communication

    The foundation of all relationships is the ability to connect through language and data exchange. Communication skills dictate our effectiveness in leadership, sales, customer service, teamwork and life. Effective, clear, concise, and powerful communication skills that work. If we want to be successful, we must master the skills of communication. Unfortunately, these skills are often taken for granted on the level of impact they provide. In addition, communication skills dictate our effectiveness in leadership, sales, customer service, teamwork and life. Interpersonal Communication provides the tools, skills, and resources to ensure messages are properly sent and received. This foundational skill set is extremely important as a success factor in leadership, customer service, and team dynamics. All facets of the communication equation are reviewed in this program to master the competency of communication. Your development depends on using the key skill sets for a competency.
  • 13 Request Info

    Effective Listening Skills

    1. Program Introduction and Overview 2. Describe how listening is important to you in what you do ? How do you know when it’s working and when it’s not? 3. Identify Effective & Ineffective Communication ? One-way, Two-way & Three-way Communication 4. Understand Your Own Communication Style and Others Communication Styles and the Benefits and Watch-Outs of the Different Styles 5. Identify and Overcome Barriers to Communication 6. Project a Positive Image Through Verbals & Non-Verbals 7. Understanding and Listening to “Customers” 8. Listening Techniques 9. Ideas for Improving Communication 10. Influence Others – Get others to see your point 11. Preparing for successful conversations ? Giving and receiving feedback ? How to ensure the other person feels like s/he was heard 12. Create Rapport and Build Trust 13. Accomplish Both the Practical and Personal Aspects of Conversation by Listening 14. Customer Case Studies/Role Plays 15. Wrap-up and Action Planning
  • 14 Request Info

    Effective Listening Skills

    Named Consummate Speaker of the Year, Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.
  • 15 Request Info

    How to be Appreciated More: Understanding the Entertainer Preference

    Understanding the Entertainer Preference™ is designed for those who find themselves drawn to the Entertainer quadrant from the CORE Snapshot™. Whether you have attended the Make Difficult People Disappear™ webinar or are familiar with the CORE Snapshot™ version of this assessment, or simply want to enjoy what you do, let some of your creativity show, and share ideas that get heard and appreciated, even if they aren’t used right away, this course is for you!
  • 16 Request Info

    If We Can Hear, Why Aren't We Listening?

    Our effectiveness at work and the quality of our personal life hinge, in large part, on our ability to listen. However, studies indicate that we listen with only 25% efficiency. In this workshop we will learn and practice the skills necessary to be a more effective listener. .
  • 17 Request Info

    Listen and Win

    Learn the basics of listening: How to tailor your listening skills to various situations How to give & get good feedback; Identify communication noise & get rid of it; How to ask the proper questions; What is important in what a speaker is saying.
  • 18 Request Info

    Listening & Writing: Building A Foundation For Better Communication

    Learn to communicate effectively on paper, on-the-phone and face-to-face...and get the power and influence you need to succeed! This seminar demonstrates communication techniques that will help you to effectively plan, organize, staff, direct and control.
  • 19 Request Info

    Listening and Paying Attention - Two Amazing Tools for Effective Communication

    Overview: Communication involves both sending and receiving messages and is only effective if the sender and receiver experience the intended message. Listening and paying attention are essential to clear, consistent and appropriate communication for both the company and employees. Successfully navigating today's fast-paced, crowded, globalized and super competitive workplace good communication is essential for company success. It is also key to getting the job, promotion and career you want. The absence of these skills can lead to miscommunication, misunderstanding, misinformation, misbehavior and mistrust. Mastering these skills will help you seize opportunities to elevate the value you bring to your company, organization and business networks through more responsive, considerate and ethical actions. The net result a more positive impression created
  • 20 Request Info

    Listening Skills ...... (All levels)

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Largest family operated seminar company in USA. Please call 510-558-3495.