In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.
You will learn how to identify, analyze, map and
navigate the informal networks in your organization.
As you grow your network you will increase
productivity, create better teams, build engagement
and encourage a more collaborative work environment.