Telephone Skills

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Courses

  • 1 Request Info

    Call Center Customer Service Training

    In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to provide the kind of customer service that wows your customers if you do not train to do so? Cost of the two-day class is $1399.00
  • 2 Request Info

    Customer Service for Health Care Professionals

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. Two day class. Cost is $1,399.00.
  • 3 Request Info

    Professional Telephone Skills

    In-House Specialist This Professional Phone Skills course from pd training teaches how to project professionalism over the phone, how to gain client confidence quickly, handle irate customers and so much more. This practical and engaging training course is available now throughout the US, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
  • 4 Request Info

    Telephone Skills ...... (All levels)

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Largest family operated seminar company in USA. Please call 510-558-3495.
  • 5 Request Info

    Communication Skills The Telephone Your First Impression For Success

    Dr. Rick Goodman is a professional speaker, motivator, author and training consultant helping organizations Develop Great Leaders - Through Excellence in Communication, Team Building, Change Management, and Customer Excellence. Dr. Rick = RESULTS
  • 6 Request Info

    Winning Telephone Tips

    Learn 30 tips for success with the phone, including why it's important to place your own telephone calls, how to avoid unnecessary call screening, how to make your voice mail more efficient, how to properly answer the telephone, and more.
  • 7 Request Info

    Telephone Skills At Work

    You'll learn: how to correctly handle incoming and outgoing calls; the basics of telephone etiquette; how to deal with complaint calls and turn them into successes; and how to listen and speak effectively on the telephone.
  • 8 Request Info

    Use The Telephone The Right Way

    Good common sense telephone techniques and old-fashion courtesy - especially in today's digital age - often define crucial business moments. Apply 14 key call-handling skills that will boost your organization's credibility, bottom line.
  • 9 Request Info

    Ask for English Help Now!

    ESL & non-native English speakers, get help today with your:

    • Writing
    • Speaking & presentations
    • Pronunciation & accent reduction
    • English grammar

  • 10 Request Info

    Delivering World Class Customer Service

    Increase customer loyalty & retention by exceeding expectations – Probe customer's needs and up-sell products and services – Transform customer conflict into cooperation – Defuse the angry/cynical customer more successfully – Decrease the number of lost customers – Reduce the stress level of customer service employees – Develop expert listening techniques – Respond diplomatically to the most demanding customers – Develop and maintain professional telephone skills
  • 11 Request Info

    Defuse Difficult & Demanding Customers

    Defuse difficult and demanding customers more successfully – Handle angry and emotional customers more effectively – Increase customer loyalty & retention – Resolve complaints faster – Transform customer conflict into cooperation – Reduce the stress level of customer service employees – Develop more effective communication style – Tactfully handle the most difficult customers – Deliver bad news without overly upsetting the customer
  • 12 Request Info

    Customer Service Essentials Training Course

    This dynamic, hands-on and practical workshop will help your organization impact the bottom line with improved customer service skills. Delight your customers by ensuring that everyone understands the basic people skills necessary to create a positive experience. Then go beyond the basics and create an environment that focuses on service. You will learn: - To understand the impact of customer service on the organization and the bottom line. - Improve communication skills for increased understanding - Identify strategies to manage challenging situations - Define communication etiquette: email, phone, and face-to-face - Work with customer to solve problems - Go beyond just satisfied customers
  • 13 Request Info

    Call Center

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.
  • 14 Request Info

    Customer Service

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.