Communication Skills

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Courses

  • 1 Request Info

    Business Writing

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class concentrates on the essentials of effective business communication. We begin with paragraphs and learn paragraph construction. We then move on to formatting business letters and emails. The core of the class is learning to create effective business letters and emails. We must first identify our reader's (or customer’s) needs and expectations. We look at the three different types of emails and how to choose the appropriate one. We learn techniques for achieving clarity and precision. We conclude the module by looking at letters and emails with specific goals: the sales email, the proposal, the executive summary, getting meetings, saying no gracefully, and getting people to respond to your emails. The class concludes with techniques for editing and proofreading the final version. One day class. Cost $649.00.
  • 2 Request Info

    Call Center

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.
  • 3 Request Info

    Coaching and Mentoring

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees. One day class. Cost is $649.00.
  • 4 Request Info

    Communication Strategies

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. The Communication Strategies class will help you understand the different methods of communication and how to make the most of each of them. One day class. Cost is $649.00.
  • 5 Request Info

    Customer Service

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.
  • 6 Request Info

    Supervisor Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. An effective leader motivates, inspires people, coaches, and builds a team to accomplish that portion of the company's mission for which they are responsible. This two-day class will provide you with the tools necessary to be an effective leader. Cost is $1,399.00.
  • 7 Request Info

    Workplace Diversity

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will help you understand what diversity is and how you can help create a more diverse world at work. You will be instructed to use skills such as active listening, employ effective questioning techniques, and communicate with strength. One day class. Cost is $649.00.
  • 8 Request Info

    Customer Service for Health Care Professionals

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. Two day class. Cost is $1,399.00.
  • 9 Request Info

    Email, Mastering the Business

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class concentrates on the essentials of effective business communication. We begin with paragraphs and learn paragraph construction. We then move on to formatting business letters and emails. The core of the class is learning to create effective business letters and emails. We must first identify our reader's (or customer’s) needs and expectations. We look at the three different types of emails and how to choose the appropriate one. We learn techniques for achieving clarity and precision. We conclude the module by looking at letters and emails with specific goals: the sales email, the proposal, the executive summary, getting meetings, saying no gracefully, and getting people to respond to your emails. The class concludes with techniques for editing and proofreading the final version. One day class. Cost is $649.00.
  • 10 Request Info

    Grammar Workshop

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Good grammar is instrumental in conveying ideas with clarity, professionalism, and precision. Even so, the informality of e-mail, texting, and tweeting has crept deep into company communications. Good grammar is a sign of professional credibility, attention to detail, and learning ability. One day class. Cost is $649.00.
  • 11 Request Info

    PUBLIC SPEAKING

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will provide you with the training necessary to organize, prepare, and deliver business presentations. One day class. Cost is $399.00.
  • 12 Request Info

    Call Center Customer Service Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to provide the kind of c
  • 13 Request Info

    Listening: the Key to Teamwork

    Advanced listening skills using international award- winning course from The PAR Group of Atlanta. Coached role play brings immediate enhancement in listening, reading points of view, starting conversations, response skills, probing and connecting skills.
  • 14 Request Info

    Everyone's A Customer

    Skill building in: listening, approaching, responding, probing, connecting, handling and defusing conflict.
  • 15 Request Info

    Communication Skills: Your Key to Success with Employees and Customers

    2-day focus on 5 Critical Skills for gaining cooperation and buy-in: Approaching people, Listening and Reading People Accurately, Responding with Respect, Probing to Understand, Presenting Problems
  • 16 Request Info

    Facing the Challenge of Difficult People

    Difficult people and conflict are a part of life. Some think there are many reasons for difficult behavior, but there is really just one factor that holds the key to building better relationships with your colleagues, associates, and staff.
  • 17 Request Info

    Motivating Your Team

    How do we keep employees motivated? Every manager wrestles with this in today’s competitive market place with four generations at work. This persistent problem often comes down to not understanding human psychology and how it operates. You don’t have to become a psychologist but you do have to master some fundamentals if you want to keep employees inspired, engaged, and productive. Learn the strategies and tactics successful managers use: Get specified results by establishing and carrying out a robust plan for team goals and for individual development Lead a productive, innovative team using performance planning, delegation, motivation, feedback/coaching, and evaluation Create effective relationships and communicate effectively with employees. Perfect your motivational and inspirational skills. If you continuously learn from each employee interaction and apply your knowledge to new situations, you will create a productive team of inspired, engaged employees.
  • 18 Request Info

    Leadership IMPACT

    Six impacting competencies come with the Leadership IMPACT. Aegis Learning delivers a powerful, engaging and guaranteed leadership development experience that will far exceed your expectations for learning and growth. Presented in either an extended format or three day academy to meet your needs. Based on the Ten Competencies of Outstanding Leadership by Tim Schneider, this program is built on 25 years of research and the best practices of highly successful organizations. The learning cascades and builds a continuous set of useable skills that can be implemented immediately and with lasting results. You will be able to navigate the challenges of becoming a leader, create boundaries and expectations with team members and redirect your focus to leadership functions. Leadership IMPACT provides four statistically accurate and validated competencies in a clear and easy to apply manner. Your leadership success will be enhanced immediately!
  • 19 Request Info

    Leadership SUCCESS

    Nine impacting learning units come with the Leadership SUCCESS. Presented in either an extended format or five day academy to meet your needs. Based on the Ten Competencies of Outstanding Leadership by Tim Schneider, this program is built on 25 years of research and the best practices of highly successful organizations. The learning cascades and builds a continuous set of usable skills that can be implemented immediately and with lasting results. 5 Full Days of Facilitated Onsite Leadership Development or Nine, Three Hour Workshops – 30 Hours of Total Content Time You will be able to navigate the challenges of becoming a leader, create boundaries and expectations with team members and redirect your focus to leadership functions. Leadership SUCCESS provides four statistically accurate and validated competencies in a clear and easy to apply manner. This program builds on Leadership IMPACT with 5 additional units Nevada P.O.S.T. has approved Leadership IMPACT for 18 Credit Hours.
  • 20 Request Info

    ASSERTIVENESS TRAINING FOR THE NEW OR PROSPECTIVE MANAGER

    Here's your opportunity to practice assertive techniques that can help you in any situation...with your boss, colleagues, direct reports...every time you have to make a point or win support. You'll know when to come on strong—and when to compromise.