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Courses

  • 41 Request Info

    Advanced Tools and Techniques for Data Analysis

    This 2-day advanced analytics seminar will introduce you to predictive analytics techniques, so you can frame strategic and operational questions involving marketing, finance, and operations or other real-world business applications.

    In this hands-on course, you will cover a variety of analytics tools, such as histograms, ANOVA analysis, A/B testing, Pareto analysis, clustering, box plots, scatter diagrams, partitioning, unstructured text analysis, and multivariate regression analysis. Best of all, no background in statistics or programming is required. As long as you have a basic understanding of spreadsheets, you will learn how to manipulate complex data sets so you can gain insights that are not possible with common business intelligence techniques.

  • 42 Request Info

    Training Certificate

    The ATD Training Certificate content is practical and grounded in the real world, not just academic theory. This program focuses on what happens before, during, and after you deliver training, and what to do if training is not the right solution. With input from ATD’s Competency Study, we identified the competencies required by the most successful practitioners. The Training Certificate Program is aligned with the Training Delivery Area of Expertise in the ATD Competency Model. Learner feedback indicates high value in the following areas: student engagement, expert facilitation, and applicable tools and techniques.
  • 43 Request Info

    Developing Emotional Intelligence

    Getting along at work is not just about what you know but how you come across to others. Participants will learn how to maximize their skills to stay in charge of emotions, build positive relations, & grow resilience even in the face of change.
  • 44 Request Info

    MBTI® Certification Training

    Grow your career by getting MBTI Certification from the exclusive provider - The Myers & Briggs Foundation, continuing the pioneering work of Isabel Briggs Myers, the author of the MBTI assessment.
  • 45 Request Info

    Conflict Resolution Skills & Techniques

    1. Introductions • Expectations/objectives including Workgroup/Team Goals 2. What is Conflict? What is Healthy Conflict, What is Unhealthy? • Typical problems encountered 3. Why Does it Happen? What’s the Value of Good Conflict? 4. Looking at Conflict – The Layers of an Issue • What’s going on? Why is this person so upset? What was threatened? What do they need? 5. Conflict Spectrum - Escalation of Conflicts/Issues – Differences, Discord, Dispute • Activity – Identify what’s happening at each of the three phases 6. LSI Conflict Style (management/resolution) Assessment • What’s your “conflict resolution style”? What about those of your peers? • Activity – Review style types & Discussion 7. Group Exercise 8. Process of Behavior Change 9. Why People “Don’t Do What You Want Them to Do” 10. How People React and Interact 11. Diagnosing Conflict 12. Ideas for Managing & Resolving Conflict
  • 46 Request Info

    Administrative Professional - Professional Development

    The Administrative Professional • Staying Organized - Time Management and File Management o Multiple techniques for staying organized o Various filing systems, what works and what doesn’t; improving o Managing time efficiently to accomplish tasks on time o Seeking resources and support • Managing Multiple People, Deadlines, Priorities and Projects o Managing multiple deadlines, priorities and projects for a variety of people o Prioritizing techniques and tools o Managing multiple projects • Telephone Skills, Email Etiquette and Greeting Visitors in Person o Listening to the needs of customers (internal and external) can increase efficiency o Telephone etiquette – what really works, what doesn’t o Email etiquette – knowing social rules for using email and professional networking sites • Written Communication o “Seriously, who wrote this?!” A reflection on you and the organization Note-taking and Speaking Projecting Professional Image o
  • 47 Request Info

    Handling Conflict and Confrontation

    Effectively diffuse emotional people, places and situations. Learn how to stay in control emotionally to ensure your highest level of influence over staff.
  • 48 Request Info

    Effective Conflict Management

    Named Consummate Speaker of the Year, Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.
  • 49 Request Info

    Effective Memory Management

    Named Consummate Speaker of the Year, Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.
  • 50 Request Info

    Confident Decision Making

    Named Consummate Speaker of the Year, Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.
  • 51 Request Info

    Balancing Home and Career

    10 R's for balancing home and career, 8 areas of a well-balanced life, 14 ways to prevent or eliminate job burnout, how to use the relaxation response for stress reduction, techniques for resiliency, support your immunity/well-being
  • 52 Request Info

    Learn to Play the Guitar & Keyboard

    Learn to play a guitar, bass or keyboard with these easy step-by-step CD courses from CIE Bookstore! These affordable courses come with the instruments too. Send for your FREE catalog today.
  • 53 Request Info

    How to Do the Right Things Right: Understanding the Organizer Preference

    Understanding the Organizer Preference™ is a one hour webinar, designed for those naturally in the Organizer quadrant from the CORE Profile. Whether you’ve attended the Make Difficult People Disappear™ webinar and are familiar with the CORE Profile, or simply know you’re a natural at getting things right, following a logical approach, while not trying to be critical, and simply wish to be appreciated for the specific skills you contribute to the team, this webinar is for you!
  • 54 Request Info

    How to Keep From Getting Your Feelings Hurt: Understanding the Relater Preference

    Understanding the Relater Preference™ is a one hour webinar, designed for those naturally in the Relater quadrant from the CORE Profile. Whether you have attended the Make Difficult People Disappear™ webinar and are familiar with the CORE Profile, or simply want to honor your own gifts for getting along with others, value all contributions in a conversation, and wish to learn how to be more direct and assertive, this course is for you!
  • 55 Request Info

    How to be Appreciated More: Understanding the Entertainer Preference

    Understanding the Entertainer Preference™ is designed for those who find themselves drawn to the Entertainer quadrant from the CORE Snapshot™. Whether you have attended the Make Difficult People Disappear™ webinar or are familiar with the CORE Snapshot™ version of this assessment, or simply want to enjoy what you do, let some of your creativity show, and share ideas that get heard and appreciated, even if they aren’t used right away, this course is for you!
  • 56 Request Info

    Contagious Leader Series: Micromanagement: Who Needs it, Who Doesn't and How to Know the Difference

    Calling all control freaks! With this webinar, leaders will be able to consciously recognize what micromanagement is and how it’s bad for productivity, except for those who need it. With proven methods for monitoring new employee “on boarding” and managing three critical performance issues when they’re no longer new, this course equips new leaders to succeed with 8 steps to improve employee performance.
  • 57 Request Info

    Contagious Leader Series: Employee Mistakes: How to Let Them Make Them, Learn From Them, and Move On

    This webinar will focus on how you leaders set boundaries, give guidelines, create great lessons, and keep from fearing errors or losing the farm when employees make mistakes. Guide team members who make mistakes but can’t seem to move past them, by making mistakes part of the learning, keeping them from repeating them over and over, and striving to move ahead.
  • 58 Request Info

    Leadership Skills for Women: When You're Not Sure if you Should Lean In, Just Lead, or Leave it Alone

    This is not your typical Leadership Skills Training Course for Women. In this course, we’ll finally answer the question “Are women better leaders than men?” while also equipping you with the skills to be the best leader you can be. Women do lead differently, but how? We’ll look at the facts and the fiction about women in leadership, detail concepts from the bestselling book “Lean In”, and take a deep dive into some of the more delicate issues that still face women in the workforce.
  • 59 Request Info

    How Leaders Can Make Better Decisions

    With 5 distinct decision making methods, this webinar will equip you with the skills that time, pressure and sheer workload may not have allowed you to develop until now. No more trial and error, guesswork or whining when a decision goes awry, as you’ll now be able to calculate the cost, assess the pros and cons, and even understand the real reason for your choice. This course eliminates confusion, feeling stuck and tornado brain!
  • 60 Request Info

    People Skills for Non People Persons™

    Ask ten candidates “What is your greatest strength?” and likely 8 out of 10 will say “I’m a people person!” But what if you’re not? How do you lead those who value extroverted tendencies and make friends with complete strangers, when you’re the introvert in a sea of people who talk constantly? This webinar will show you how. From how to communicate in a way they understand, to how you let them know you’re thinking so they don’t ask you what’s wrong, this live webinar will positively impact your personal and professional relationships. In People Skills for Non People Persons™, you’ll learn quick tips, valuable reminders, and powerful strategies for getting through to employees, colleagues, bosses, and clients without them misunderstanding you. Complete with additional recommended resources and a little fun poked at those who seem to talk too much, if you’re a non “people person”, this webinar is precisely designed for you!