• Expectations/objectives including Workgroup/Team Goals
2. What is Conflict? What is Healthy Conflict, What is Unhealthy?
• Typical problems encountered
3. Why Does it Happen? What’s the Value of Good Conflict?
4. Looking at Conflict – The Layers of an Issue
• What’s going on? Why is this person so upset? What was threatened? What do they need?
5. Conflict Spectrum - Escalation of Conflicts/Issues – Differences, Discord, Dispute
• Activity – Identify what’s happening at each of the three phases
6. LSI Conflict Style (management/resolution) Assessment
• What’s your “conflict resolution style”? What about those of your peers?
• Activity – Review style types & Discussion
7. Group Exercise
8. Process of Behavior Change
9. Why People “Don’t Do What You Want Them to Do”
10. How People React and Interact
11. Diagnosing Conflict
12. Ideas for Managing & Resolving Conflict
Learn skills in managing multiple tasks & conflicting
priorities, coordinating multiple projects, juggling
competing demands on your time/attention. Task
Orientation Styles Assessment. Tools & techniques for
taking control of your circumstances.
Builds skills in framing & isolating problems and making sound decisions. Merges
strengths of left- and right-brain problem solving. Examines 3 decision types, including
a model for ethical decision making. Incorporates insights from recent brain research.
Tools and insights that staff workers need to provide decision-analysis support for their managers. Utilizes an 8-stage process, beginning with explicitly defining the problem for which a decision must be made, and implementing the solution and bringing closure to the problem. This 2-day course has the potential to change the culture of an organization from one of passing problems up the line to one of solving problems at the staff level.
Learn to how analyze data, identify patterns, solve problems, make decisions, detect abuses of statistics, and get your point across using basic quantitative tools. Emphasis is on real-world data and applications ... this Is NOT a statistics 101 refresher course.
This course is intended for those who need practical skills and knowledge in using statistical tools and techniques for Business Analytics (BA) applications—or so-called “Exploratory Analysis.” The course will emphasize where and when the tools and procedures apply, including the inputs they rely on, as well as the end-results—or outputs—they produce. The tools and techniques will be introduced from the standpoint of their practical utility as well as the outputs they are capable of producing, rather than their mathematical structure or derivation. Hands-on exercises will be used to reinforce learning by taking advantage of the built-in statistical functions in MS Excel.
Practical skills & tools for critical thinking, in the context of making complex decisions.
The course is based on latest research in cognitive psychology & neuroscience. The
skills/tools are applicable to a variety of models, frameworks, and personality styles.