This one-day skill-building participant-centered workshop uses interactive exercises to help the participants: recognize that conflict is essential to creativity, assess the pros and cons of five conflict management options; determine whether or not their characteristic response to conflict is appropriate and effective; review the four steps to constructive conflict management; assess the impact of prior conditioning on managing conflict; apply three problem finding techniques to determine the root cause of a conflict; identify the mutual interests of the parties to a conflict situation; and generate options for mutual gain.
Assertiveness Training Benefits & Deliverables Include: Become more confident and assertive in your words and actions through assertiveness training…Speak up and stand up for yourself more consistently with assertiveness training…Meet deadlines and due dates more regularly…Deal with angry and emotional people more effectively with assertiveness training…Transform conflict into cooperation with assertiveness training…Reduce your stress level and those who work with you…Better anticipate other’s needs and expectations of you…Understand your communication style…Become a more assertive communicator with assertiveness training
Basics of customer service, recognize and respond to
different behavior styles using the DiSC™ Personal
Profile System, develop strategies to stay calm and in
control with an angry customer, learn how to recognize
and de-escalate hostile situations. One day.
This one-day skill-building participant-centered workshop provides a six-step model for reaching consensus on sensitive issues. It uses interactive exercises so that the participants can experience the group problem solving and decision making techniques necessary to depersonalize a real job-related issue, determine objective concerns, generate acceptable options, and make a group decision.
Enhance connections and build more and higher quality relationships.
Enhance connections and build more and higher quality relationships. Learn the core skills needed to improve empathy and work in collaborative environment.
All leaders need power and effective leaders manage their power sources and types actively. Never leaning on threat power or overusing reward power, the best leaders work to build relationships and networks to get things done.
Gain a better understanding of why and how to use
coaching through exercises, which enhance
interpersonal, problem solving, and feedback skills.
Use NTG as coach, through follow-up contact to keep
your employees on track with the skills they learned.
New Micro-Learning Program!
Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.
If you’re like most people… you never really give much thought to conflict… you just deal with it. You either fight…take flight or…simply freeze. In other words, you argue or yell your way through it… avoid it all together… or you just don’t know what to say or do.
Conflict is simply a part of life - and that’s especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.
Dr. Rick Goodman is a professional speaker, motivator,
author and training consultant helping organizations
Develop Great Leaders - Through Excellence in
Communication, Team Building, Change Management, and
Customer Excellence. Dr. Rick = RESULTS
This one-day skill-building participant-centered workshop is designed to help individuals who want to improve their ability to manage conflict. It will provide information and practice with the positive and negative attributes on conflict, as well as the appropriate and inappropriate use of the five different conflict management strategies. A four-step approach to conflict management will be introduced: (1) define the situation, (2) depersonalize the interaction, (3) identify the real problem, and (4) build on mutual interests. The participants will have an opportunity to apply the four-step approach and experiment with different conflict management strategies in a simulated conflict situation.
Reduce conflict more effectively – Enhance interpersonal skills – Improve problem
solving techniques – Increase morale and build more productive teams - Lead and
motivate employees – Handle anger and emotion more effectively – Improve assertive
communication skills – Open the lines of communication to minimize conflict – Prevent
conflict by reducing the causes – Overcome the fear of conflict – Confront employees
in a calm and professional manner – Handle emotions more appropriately
MVP Seminars LLC, is a leading nationwide provider of
business training seminars, consulting professionals &
exceptional coaches, with quality academic
backgrounds. Largest family operated seminar company
in USA. Please call 510-558-3495.
This program uses a DiSC®-based approach which
provides organizations with the key to maintaining a
well-balanced workplace environment by helping
individuals understand their own and others' behaviors
Effective conflict resolution is required to immediately resolve issues that may prevent individuals and groups from working harmoniously together and achieving the desired results. This Conflict Resolution training course is for leaders or individuals who are responsible for resolving conflicts within the company or organization.
• Expectations/objectives including Workgroup/Team Goals
2. What is Conflict? What is Healthy Conflict, What is Unhealthy?
• Typical problems encountered
3. Why Does it Happen? What’s the Value of Good Conflict?
4. Looking at Conflict – The Layers of an Issue
• What’s going on? Why is this person so upset? What was threatened? What do they need?
5. Conflict Spectrum - Escalation of Conflicts/Issues – Differences, Discord, Dispute
• Activity – Identify what’s happening at each of the three phases
6. LSI Conflict Style (management/resolution) Assessment
• What’s your “conflict resolution style”? What about those of your peers?
• Activity – Review style types & Discussion
7. Group Exercise
8. Process of Behavior Change
9. Why People “Don’t Do What You Want Them to Do”
10. How People React and Interact
11. Diagnosing Conflict
12. Ideas for Managing & Resolving Conflict
This webinar will focus on how you leaders set boundaries, give guidelines,
create great lessons, and keep from fearing errors or losing the farm when
employees make mistakes. Guide team members who make mistakes but can’t seem to
move past them, by making mistakes part of the learning, keeping them from
repeating them over and over, and striving to move ahead.
Calling all control freaks! With this webinar, leaders will be able to
consciously recognize what micromanagement is and how it’s bad for productivity,
except for those who need it. With proven methods for monitoring new employee
“on boarding” and managing three critical performance issues when they’re no
longer new, this course equips new leaders to succeed with 8 steps to improve