Conflict Resolution/Management

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Courses

  • 1 Request Info

    Accentuating the Positive Through Constructive Controversy

    This one-day skill-building participant-centered workshop uses interactive exercises to help the participants: recognize that conflict is essential to creativity, assess the pros and cons of five conflict management options; determine whether or not their characteristic response to conflict is appropriate and effective; review the four steps to constructive conflict management; assess the impact of prior conditioning on managing conflict; apply three problem finding techniques to determine the root cause of a conflict; identify the mutual interests of the parties to a conflict situation; and generate options for mutual gain.
  • 2 Request Info

    Assertiveness Skills Training

    Assertiveness Training Benefits & Deliverables Include: Become more confident and assertive in your words and actions through assertiveness training…Speak up and stand up for yourself more consistently with assertiveness training…Meet deadlines and due dates more regularly…Deal with angry and emotional people more effectively with assertiveness training…Transform conflict into cooperation with assertiveness training…Reduce your stress level and those who work with you…Better anticipate other’s needs and expectations of you…Understand your communication style…Become a more assertive communicator with assertiveness training
  • 3 Request Info

    Beyond Customer Service.. Managing Confrontational Clients

    Basics of customer service, recognize and respond to different behavior styles using the DiSC™ Personal Profile System, develop strategies to stay calm and in control with an angry customer, learn how to recognize and de-escalate hostile situations. One day.
  • 4 Request Info

    Building Consensus on Sticky Issues

    This one-day skill-building participant-centered workshop provides a six-step model for reaching consensus on sensitive issues. It uses interactive exercises so that the participants can experience the group problem solving and decision making techniques necessary to depersonalize a real job-related issue, determine objective concerns, generate acceptable options, and make a group decision.
  • 5 Request Info

    Building Relationships

    Enhance connections and build more and higher quality relationships. Enhance connections and build more and higher quality relationships. Learn the core skills needed to improve empathy and work in collaborative environment. All leaders need power and effective leaders manage their power sources and types actively. Never leaning on threat power or overusing reward power, the best leaders work to build relationships and networks to get things done.
  • 6 Request Info

    Coaching for Success

    Gain a better understanding of why and how to use coaching through exercises, which enhance interpersonal, problem solving, and feedback skills. Use NTG as coach, through follow-up contact to keep your employees on track with the skills they learned.
  • 7 Request Info

    Conflict 101™

    New Micro-Learning Program! Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools. If you’re like most people… you never really give much thought to conflict… you just deal with it. You either fight…take flight or…simply freeze. In other words, you argue or yell your way through it… avoid it all together… or you just don’t know what to say or do. Conflict is simply a part of life - and that’s especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.
  • 8 Request Info

    Conflict Management

    Dr. Rick Goodman is a professional speaker, motivator, author and training consultant helping organizations Develop Great Leaders - Through Excellence in Communication, Team Building, Change Management, and Customer Excellence. Dr. Rick = RESULTS
  • 9 Request Info

    Conflict Management Skills for Women

    Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships. CEU Credits: 0.5 CPE Credits: 6
  • 10 Request Info

    Conflict Management Strategies

    This one-day skill-building participant-centered workshop is designed to help individuals who want to improve their ability to manage conflict. It will provide information and practice with the positive and negative attributes on conflict, as well as the appropriate and inappropriate use of the five different conflict management strategies. A four-step approach to conflict management will be introduced: (1) define the situation, (2) depersonalize the interaction, (3) identify the real problem, and (4) build on mutual interests. The participants will have an opportunity to apply the four-step approach and experiment with different conflict management strategies in a simulated conflict situation.
  • 11 Request Info

    Conflict Management Techniques for Managers

    Reduce conflict more effectively – Enhance interpersonal skills – Improve problem solving techniques – Increase morale and build more productive teams - Lead and motivate employees – Handle anger and emotion more effectively – Improve assertive communication skills – Open the lines of communication to minimize conflict – Prevent conflict by reducing the causes – Overcome the fear of conflict – Confront employees in a calm and professional manner – Handle emotions more appropriately
  • 12 Request Info

    Conflict Management/Resolution ...... (All levels)

    MVP Seminars LLC, is a leading nationwide provider of business training seminars, consulting professionals & exceptional coaches, with quality academic backgrounds. Largest family operated seminar company in USA. Please call 510-558-3495.
  • 13 Request Info

    Conflict Management: A DiSC®-Based Approach

    This program uses a DiSC®-based approach which provides organizations with the key to maintaining a well-balanced workplace environment by helping individuals understand their own and others' behaviors in conflict.
  • 14 Request Info

    Conflict Prevention, Management, and Resolution

  • 15 Request Info

    Conflict Resolution

  • 16 Request Info

    Conflict Resolution

    In-House Specialist Effective conflict resolution is required to immediately resolve issues that may prevent individuals and groups from working harmoniously together and achieving the desired results. This Conflict Resolution training course is for leaders or individuals who are responsible for resolving conflicts within the company or organization.
  • 17 Request Info

    Conflict Resolution Skills & Techniques

    1. Introductions • Expectations/objectives including Workgroup/Team Goals 2. What is Conflict? What is Healthy Conflict, What is Unhealthy? • Typical problems encountered 3. Why Does it Happen? What’s the Value of Good Conflict? 4. Looking at Conflict – The Layers of an Issue • What’s going on? Why is this person so upset? What was threatened? What do they need? 5. Conflict Spectrum - Escalation of Conflicts/Issues – Differences, Discord, Dispute • Activity – Identify what’s happening at each of the three phases 6. LSI Conflict Style (management/resolution) Assessment • What’s your “conflict resolution style”? What about those of your peers? • Activity – Review style types & Discussion 7. Group Exercise 8. Process of Behavior Change 9. Why People “Don’t Do What You Want Them to Do” 10. How People React and Interact 11. Diagnosing Conflict 12. Ideas for Managing & Resolving Conflict
  • 18 Request Info

    Conflict Resolution Strategies: 5 Ways To Manage Conflict

  • 19 Request Info

    Contagious Leader Series: Employee Mistakes: How to Let Them Make Them, Learn From Them, and Move On

    This webinar will focus on how you leaders set boundaries, give guidelines, create great lessons, and keep from fearing errors or losing the farm when employees make mistakes. Guide team members who make mistakes but can’t seem to move past them, by making mistakes part of the learning, keeping them from repeating them over and over, and striving to move ahead.
  • 20 Request Info

    Contagious Leader Series: Micromanagement: Who Needs it, Who Doesn't and How to Know the Difference

    Calling all control freaks! With this webinar, leaders will be able to consciously recognize what micromanagement is and how it’s bad for productivity, except for those who need it. With proven methods for monitoring new employee “on boarding” and managing three critical performance issues when they’re no longer new, this course equips new leaders to succeed with 8 steps to improve employee performance.