Problem Solving

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Courses

  • 1 Request Info

    A.C.E. It! How to Solve Workplace Problems

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more.
  • 2 Request Info

    Advanced Tools and Techniques for Data Analysis

    This 2-day advanced analytics seminar will introduce you to predictive analytics techniques, so you can frame strategic and operational questions involving marketing, finance, and operations or other real-world business applications.

    In this hands-on course, you will cover a variety of analytics tools, such as histograms, ANOVA analysis, A/B testing, Pareto analysis, clustering, box plots, scatter diagrams, partitioning, unstructured text analysis, and multivariate regression analysis. Best of all, no background in statistics or programming is required. As long as you have a basic understanding of spreadsheets, you will learn how to manipulate complex data sets so you can gain insights that are not possible with common business intelligence techniques.

  • 3 Request Info

    Analytical Thinking, Problem Solving and Decision Making

    Today, it's everyone’s job to effectively solve problems. Analytical thinking and problem solving are foundational thinking skills that involve breaking things down into their component parts. They also involve deductive reasoning, drawing conclusions from givens and applying judgments to reach conclusions from a combination of evidence and assumptions.

    This seminar introduces you to fundamental thinking processes so that you can successfully analyze and solve a wide variety of business problems. Get these essential analytical thinking and problem-solving skills now to give yourself a powerful competitive and career advantage!

     

  • 4 Request Info

    Call Center Customer Service Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to provide the kind of c
  • 5 Request Info

    Completed Staff Work at Work

    Tools and insights that staff workers need to provide decision-analysis support for their managers. Utilizes an 8-stage process, beginning with explicitly defining the problem for which a decision must be made, and implementing the solution and bringing closure to the problem. This 2-day course has the potential to change the culture of an organization from one of passing problems up the line to one of solving problems at the staff level.
  • 6 Request Info

    Creative Problem Solving Skills

    Make better decisions through critical thinking and creative problem solving – Generate more creative ideas – Learn and apply creative thinking techniques to problem solving – Use tools and a structured process for solving problems – Foster an innovative environment in your workplace – Recognize and remove barriers to individual and group creativity – Learn a simple process to first determine the root causes of a problem – Prioritize options more effectively
  • 7 Request Info

    Creative Problem Solving Training

    Successful problem solvers tend to use the same type of process to identify & implement the solutions. This course is an overview of the entire creative problem solving process & provides key problem solving tools that participants can use every day.
  • 8 Request Info

    Critical Thinking Workshop for Problem Solving and Decision Making

    Our 1 or 2 day interactive workshop trains attendees in the application of critical thinking for problem solving and decision making. The attendees learn and practice critical thinking techniques using real business challenges. OnYourSite or Open Enrollment
  • 9 Request Info

    Cross-functional Problem Solving for Administrative Professionals

    Learn to develop a systems-thinking approach, understand how to facilitate cross-functional cooperation, and get tools to develop more effective and efficient processes that can have a bigger impact on your business.
  • 10 Request Info

    Decision Making using Critical Thinking Skills

    Our 1 or 2 day interactive workshop trains attendees in the application of critical thinking for problem solving and decision making. The attendees learn and practice critical thinking techniques using real business challenges. OnYourSite or Open Enrollment
  • 11 Request Info

    Effective Problem-Solving

    All TTN courses are video based & available in multiple formats including 100K video streaming, Video CD & Network Video Streaming. Courses can be purchased & delivered online on our On-line LMS or are available in a S.C.O.R.M. format for nearly any L.M.S.
  • 12 Request Info

    Effectively Managing Time & Multiple Priorities

    Meet deadlines/due dates consistently – Increase personal/professional productivity – Eliminate/manage time wasters – Improve workplace organization & coordination – Reduce pressure/stress from toxic or hectic work environment – Reduce/eliminate self-generated time wasters like procrastination & disorganization – Reduce/eliminate environmental time wasters – Create goals & action plans – Stay focused on correct priorities – Slash meeting time without sacrificing information
  • 13 Request Info

    Finding the Solution: Problem Solving Training

    Learn the tools & processes to find the solutions to most any problem. This is a highly interactive & memorable training where the participants will solve problems using 4 steps: 1) Focusing 2) Idea Generating 3) Decision Making 4)Implementing
  • 14 Request Info

    Group Problem Solving and Decision Making Techniques

    This one-day skill-building participant-centered workshop is designed to be an introductory program for individuals new to group problem solving and decision-making techniques or a refresher course for individuals with moderate experience. It will provide information and practice with group-centered techniques for finding and defining problems, generating alternatives, and making decisions. The workshop demystifies common quality improvement tools such as "Ishikawa diagram," "pareto chart," and "nominal group technique" so that the participants know what they are and when to use them effectively. The exercises are tailored to give the participants an opportunity to test the techniques on issues relevant to them.
  • 15 Request Info

    How Leaders Can Make Better Decisions

    With 5 distinct decision making methods, this webinar will equip you with the skills that time, pressure and sheer workload may not have allowed you to develop until now. No more trial and error, guesswork or whining when a decision goes awry, as you’ll now be able to calculate the cost, assess the pros and cons, and even understand the real reason for your choice. This course eliminates confusion, feeling stuck and tornado brain!
  • 16 Request Info

    Leadership TRANSFORMATION

    12 Units, 42 Hours, Award Winning Content for Managers, Executives & Business Owners • Enhance Team Member Engagement • Improve Key Results & Metrics • Reduce Turnover • Build a Healthy Company Culture Aegis Learning delivers a powerful, engaging and guaranteed leadership development experience that will far exceed your expectations for learning and growth. Presented in either an extended format or multi-day academy to meet your needs. Based on the Ten Competencies of Outstanding Leadership, this program is built on 25 years of research and the best practices of highly successful organizations. 7 Full Days of Facilitated Onsite Leadership Development or Twelve, Three Hour Workshops – 42 Hours of Total Content Time. 10 Foundational Competencies for Leadership Success – Communication, Engagement, Coaching and Self-Mastery, Empowerment, Decision Making, Thinking and Risk, Relationships and Power, Innovation and Change and Planning and Vision. Everything DiSC Management Assessment
  • 17 Request Info

    Managing Workplace Conflict and Communication Skills

    This highly interactive and skill building one-day course is designed for leaders, team members, and anyone who needs to communicate and interact with others in the workplace. The benefits of attending this course are far-reaching since effective communications and conflict resolution strategies in the workplace will lead to healthier, highly satisfied, more productive employees. There are also cost savings in organizations when employees learn to actively listen and communicate in ways that reduce misunderstandings or eliminate communication breakdowns.
  • 18 Request Info

    Problem Solving and Decision Making

    Our Problem Solving and Decision Making seminar will increase an individual’s ability to: - Analyze the situation, process the available information and turn the data into an action plan - Create new options or directions when not a subject expert or when run out of ideas - Learn a surefire approach to decision making that overcomes analysis paralysis, lets you explain to others why the current path was selected and gets decision implemented - Develop self confidence
  • 19 Request Info

    Problem Solving and Decision Making (a brain-friendly approach)

    Builds skills in framing & isolating problems and making sound decisions. Merges strengths of left- and right-brain problem solving. Examines 3 decision types, including a model for ethical decision making. Incorporates insights from recent brain research.
  • 20 Request Info

    Problem Solving Techniques and Decision Making

    Develop alternative courses of action, systematically evaluate problems and consistently make effective decisions by addressing root causes not symptoms.