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Courses

  • 1 Request Info

    Business Writing

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class concentrates on the essentials of effective business communication. We begin with paragraphs and learn paragraph construction. We then move on to formatting business letters and emails. The core of the class is learning to create effective business letters and emails. We must first identify our reader's (or customer’s) needs and expectations. We look at the three different types of emails and how to choose the appropriate one. We learn techniques for achieving clarity and precision. We conclude the module by looking at letters and emails with specific goals: the sales email, the proposal, the executive summary, getting meetings, saying no gracefully, and getting people to respond to your emails. The class concludes with techniques for editing and proofreading the final version. One day class. Cost $649.00.
  • 2 Request Info

    Call Center

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.
  • 3 Request Info

    Coaching and Mentoring

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees. One day class. Cost is $649.00.
  • 4 Request Info

    Communication Strategies

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. The Communication Strategies class will help you understand the different methods of communication and how to make the most of each of them. One day class. Cost is $649.00.
  • 5 Request Info

    Customer Service

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will look at how we can serve customers better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business. Two day class. Cost is $1,399.00.
  • 6 Request Info

    Supervisor Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. An effective leader motivates, inspires people, coaches, and builds a team to accomplish that portion of the company's mission for which they are responsible. This two-day class will provide you with the tools necessary to be an effective leader. Cost is $1,399.00.
  • 7 Request Info

    Workplace Diversity

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will help you understand what diversity is and how you can help create a more diverse world at work. You will be instructed to use skills such as active listening, employ effective questioning techniques, and communicate with strength. One day class. Cost is $649.00.
  • 8 Request Info

    Customer Service for Health Care Professionals

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. It is safe to say, most health care facilities you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills, and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers. Two day class. Cost is $1,399.00.
  • 9 Request Info

    Email, Mastering the Business

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class concentrates on the essentials of effective business communication. We begin with paragraphs and learn paragraph construction. We then move on to formatting business letters and emails. The core of the class is learning to create effective business letters and emails. We must first identify our reader's (or customer’s) needs and expectations. We look at the three different types of emails and how to choose the appropriate one. We learn techniques for achieving clarity and precision. We conclude the module by looking at letters and emails with specific goals: the sales email, the proposal, the executive summary, getting meetings, saying no gracefully, and getting people to respond to your emails. The class concludes with techniques for editing and proofreading the final version. One day class. Cost is $649.00.
  • 10 Request Info

    Grammar Workshop

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. Good grammar is instrumental in conveying ideas with clarity, professionalism, and precision. Even so, the informality of e-mail, texting, and tweeting has crept deep into company communications. Good grammar is a sign of professional credibility, attention to detail, and learning ability. One day class. Cost is $649.00.
  • 11 Request Info

    PUBLIC SPEAKING

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This class will provide you with the training necessary to organize, prepare, and deliver business presentations. One day class. Cost is $399.00.
  • 12 Request Info

    Call Center Customer Service Training

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to provide the kind of c
  • 13 Request Info

    CPA CONTINUING PROFESSIONAL EDUCATION (CPE) CREDITS

    The Academy of Business Training, sponsor number CPE.00469, provides Continuing Professional Education (CPE) credits to meet the continuing education requirement for Certified Public Accountants. We comply with the Standards for Continuing Professional Education Programs administrated by the American Institute of Certified Public Accountants (AICPA) and the National Association of State Boards of Accountancy (NASBA). Click on the name of the course to be taken to our website for available courses, cost, CPE credits, description, outline, schedule, and disclosure statement.
  • 14 Request Info

    Listening: the Key to Teamwork

    Advanced listening skills using international award- winning course from The PAR Group of Atlanta. Coached role play brings immediate enhancement in listening, reading points of view, starting conversations, response skills, probing and connecting skills.
  • 15 Request Info

    Everyone's A Customer

    Skill building in: listening, approaching, responding, probing, connecting, handling and defusing conflict.
  • 16 Request Info

    Communication Skills: Your Key to Success with Employees and Customers

    2-day focus on 5 Critical Skills for gaining cooperation and buy-in: Approaching people, Listening and Reading People Accurately, Responding with Respect, Probing to Understand, Presenting Problems
  • 17 Request Info

    Facing the Challenge of Difficult People

    Difficult people and conflict are a part of life. Some think there are many reasons for difficult behavior, but there is really just one factor that holds the key to building better relationships with your colleagues, associates, and staff.
  • 18 Request Info

    Myers-Briggs Type Indicator(R) Understanding Personality

    The Myers-Briggs Type Indicator(R) MBTI is the most used and researched personality assessment. Rebecca Staton-Reinstein, Ph.D. and MBTI Master Practitioner, works with you individually or as a team to understand how your personality preferences influence your work, communication, and management styles. Maximize your unique gifts. Understand and interact with others more effectively. Individuals: Use MBTI to consider key life decisions, become a better communicator, and use your strengths and talents to become more productive. Teams: Gain insights into fellow team members, work together more effectively, and eliminate needless conflict. Everyone: Learn the art of Flexing to "speak the other person's language" without giving up your own. Receive a detailed profile, content-packed notebook in an interactive feedback and education session. Choose from different types of in-depth profile reports based on your needs. Integrate into leadership, team, and personal development.
  • 19 Request Info

    Critical Thinking and Creative Problem Solving Power ToolsSM

    Program based on definition by National Council for Excellence in Critical Thinking. OBJECTIVES o Solve problems, make effective decisions o Prioritize decisions for effectiveness, efficiency o Make better decisions with limited data o Minimize poor decisions; neutralize stress OUTLINE What are Critical Thinking, Creative Problem Solving? o Define principle o Strengths, Challenges o Meet business challenges Use art, science of critical thinking o Role of values, facts o Challenge knowledge, beliefs, facts, assumptions o Methods to explore alternatives, stimulate thinking Creative critical-thinking; o Use Clarity methodology; proven results o Develop solution options, plan o Make decision with confidence, test decisions Develop action plan to improve critical thinking. IMPLEMENTATION o Interactive o Customized workshops on your issues o Web-based follow-up to answer questions, share experiences
  • 20 Request Info

    Project Management: The Secret Sauce for Successful Administrative Professionals

    Today Administrative Professionals perform many operations once performed by specialists. In reality, these activities are “projects.” Because management doesn’t recognize these assignments as projects, few Administrative Professionals receive training or tools to help manage the work efficiently and effectively. The work is added to an already full schedule, major decisions have been made elsewhere, and you often have no “team” to work with you. Administrative Professionals can and do plan, execute, and manage projects to get desired results on time and on budget. Learn to avoid the biggest pitfalls for any project manager and adapt widely-used approaches to manage projects successfully. You do not need to be called a project manager to be a successful one. Define business problem you'll solve Ban To-Do list; organize tasks into logical plan “Manage” critical stakeholders Track progress; get back on track quickly when things slip Complete project successfully Apply lessons learned