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Courses

  • 1 Request Info

    Selling to Tough Customers

    48 Minute Webinar If you’re having a hard time selling to tough customers, I have a solution for you. Take some time out of your day for this webinar. Here’s what you’ll learn: -How to transform an angry customer into a loyal client -How to use email to resolve customer issues -How to connect with customers via the power of humor -How to handle different customer types -How to interpret body language and voice cues -How to circumvent customer crap to get the sale!
  • 2 Request Info

    Effective Telephone Sales

    Named Consummate Speaker of the Year, Lorna Riley CSP, is one of the elite presenters in the country, winner of five productivity and speaker awards, author of four books, three audio programs, 30 sales programs, and 60 productivity programs.
  • 3 Request Info

    Customer Service, Sales and Support Workshop

    It does little good to make a sale if your company cannot provide the service required to retain and grow the business. This workshop teaches the skills needed to wow your customers, handle difficult situations, and improve customer retention and growth.
  • 4 Request Info

    Call Center Certification Training Course

    Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance. One day class. Cost is $649.00.