Click on the name of the course to be taken to our website for class schedule, class outline, and to register. This course will help you improve your phone skills, make
you more confident, improve sales, and help gain new
customers while retaining your current clientele.
Participants will learn the skills to improve
productivity and performance.
One day class. Cost is $649.00.
Named Consummate Speaker of the Year, Lorna Riley CSP, is one of
the elite presenters in the country, winner of five productivity and
speaker awards, author of four books, three audio programs, 30 sales
programs, and 60 productivity programs.
48 Minute Webinar
If you’re having a hard time selling to tough customers, I have a solution for you. Take some time out of your day for this webinar. Here’s what you’ll learn:
-How to transform an angry customer into a loyal client
-How to use email to resolve customer issues
-How to connect with customers via the power of humor
-How to handle different customer types
-How to interpret body language and voice cues
-How to circumvent customer crap to get the sale!
It does little good to make a sale if your company
cannot provide the service required to retain and
grow the business. This workshop teaches the skills
needed to wow your customers, handle difficult
situations, and improve customer retention and