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Courses

  • 1 Request Info

    Becoming a Data Driven Manager

  • 2 Request Info

    Call Center Customer Service Training

    In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to provide the kind of customer service that wows your customers if you do not train to do so? Cost of the two-day class is $1399.00
  • 3 Request Info

    ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation is an entry-level service management certification course that helps one to explore end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy. Invensis Learning ITIL 4 Foundation Training Course Features 1. Interactive instructor-led ITIL 4 Foundation training 2. Study Guide prepared by subject matter experts 3. Get to know industry best practices and case studies 4. Highly qualified, certified, and accredited trainers 5. Interact with co-participants from diverse backgrounds 6. Prepare better with sample mock tests 7. ITIL 4 Foundation course adhered to global standards
  • 4 Request Info

    Human Error Rate Program: How to Investigate, Predict, prevent, correct & recover Human Error (in the manufacturing floor and GMP)

    Dr. Ginette Collazo — a 20-year veteran of helping drug, biologic and device firms reduce manufacturing errors by 50 percent or more — will conduct a one-of-a-kind workshop that teaches quality managers and manufacturing excellence professionals how to reduce errors and improve quality metrics.
  • 5 Request Info

    International Trade Finance : An Intensive 2-day Primer for Banking and Finance Professionals

    This is an intensive 2-day primer for banking & financial professionals on International Trade Finance. This course has been tailored for professionals in banking, commerce and trade & industry who need to gain a closer understanding of International Trade Finance. The course provides a comprehensive foundation for understanding all aspects of International Trade Finance in a global context, covering the key principles, concepts, infrastructures, practices, issues, and current developments.
  • 6 Request Info

    Data Integrity: FDA/EMA Requirements and Implementation : 2-Day In-Person Seminar by Ex-FDA Director

    The integrity of data generated in support of marketing authorizations and in GMP, GCP and GLP regulated activities is foundational to sound decision making and regulatory compliance. Data integrity lapses are among the most serious concerns that pharmaceutical regulatory authorities have. Enforcement penalties can be severe from a business standpoint, and in extreme cases can even impact individuals who are held responsible for the occurrence of data integrity problems. In recent months the topic of data integrity has been in the forefront of concern among worldwide pharmaceutical regulatory agencies. The FDA, EMA, TGA and others have published guidelines setting forth their requirements and expectations for the maintenance of data integrity, as has at least one leading industry organization (PDA).
  • 7 Request Info

    Project Management for Human Resources :3-Day Certification Program

    FDA's recall authority and program launches you into a project of crisis management. You will learn how to establish a roadmap for conducting recalls. The knowledge you gain will sharpen your recall management decisions and strategy. You will learn how to use the FDA's health risk criteria so you can develop effective recall procedures. One critical aspect of recalls involves the identification of the root cause of the recall and how you could or should prevent that problem from happening again. Your corrective and preventive action program (CAPA) and quality assurance functions require a rigorous approach to prevent a chronic history of recalls. Reiterative recalls lead the FDA to the conclusion that, "You don't get it."
  • 8 Request Info

    Access Boot Camp

    Do you need to master building and managing databases in a hurry? Our Boot Camp is an intensive crash course in Access. You will start with the basics, such as navigation and basic forms, and work your way through to the advanced features of the application, such as macros and writing statements in SQL. You will even finish with a workshop, where you can get instructor feedback on your individual projects. There will be ample of hands-on activities that allow you to be sure you have mastered each lesson, and our experienced educators will be there to lead you to a thorough understanding of the material. This intensive four-day Access Boot Camp will take you from beginner to master of this powerful database application.
  • 9 Request Info

    SharePoint Designer and Workflows

    With Mission Critical’s SharePoint Designer training courses in Denver and Phoenix, you will be able to open up the back end of SharePoint, enabling you to create a more customized site, and create better branding. You will learn to create customer pages and workflows. In our two-day course, you will learn SharePoint Designer to bring your skills to the next level, beyond the basic functionality of SharePoint. This training course includes plenty of hands-on activities, so that you can be sure you have mastered the material. In this SharePoint Designer class, Students exiting this class will be able to improve the customization and content on their sites. Students will also learn to build and deploy workflows, using this powerful tool to pursue more complex projects.
  • 10 Request Info

    SharePoint Level 3

    Our SharePoint Level 3 provides advanced level training that allows the site editor to add complex functionality to their SharePoint sites, with out-of-the-box components. If you are the company or departmental site manager, you are looking to improve your skills as a SharePoint designer/consultant, or you want to learn different concepts for building dynamic SharePoint sites, then our SharePoint Level 3 class is for you. Learn more advanced features that a site manager and editor would use in creating dynamic company sites. Learn how to edit and configure more advanced webparts, how to create app templates, and view settings to customize content by audience targets. Use lookup content and filtered columns to make accessing data easier. Learn about Document Sets to better organize and access documents in a library.
  • 11 Request Info

    SharePoint Level 2

    Our SharePoint Level 2 class provides Intermediate and Advanced level training in this powerful website application. It builds on concepts covered in SharePoint Level 1 , and covers more advanced features and design techniques. If you will be maintaining and editing a SharePoint site or sub-site for your company, then you will want to take both Level 1 and Level 2 to get the entire range of knowledge needed. Students completing this SharePoint course will have the skills needed to use more advanced features of SharePoint and develop better and more effective sites. Students will learn to better organize their sites, and incorporate pages and other web parts. They will master the implementation of collaboration tools, discussion boards, wikis, and blogs. Developing workflows and Task Lists to further simplify and manage complex projects will also be covered. InfoPath integration will be introduced in this class. Students will also learn to manage permissions.
  • 12 Request Info

    SharePoint Level 1

    Welcome to SharePoint 101! This class is designed to be an Introduction to SharePoint, and covers basic concepts which allow you to design and develop a SharePoint site. This SharePoint course, is intended for non-technical administrators of sites and pages, and will enable you to be comfortable with SharePoint’s out-of-the-box functionality, after the back-end of the application’s structure has been set up. This course includes plenty of interactive activities to make sure you have mastered each lesson. Upon completion of this SharePoint introduction training course, students will have a mastery of the basic functionality and tools of the application. They will be able to navigate sites, search for and work with content, create and customize a home page, create additional types of content, work with libraries, and integrate other applications, such as Outlook and Excel, into their SharePoint sites.
  • 13 Request Info

    SharePoint Boot Camp

    If you need to become the expert on building, editing and maintaining SharePoint sites after your SharePoint server or 365 account has been set up, then this class is for you. It is for people who are going to be the point person on maintaining company sub-sites for SharePoint. You do not need to be an IT person to attend this class as SharePoint is a software program that allows individual department heads and regular business users the power to create and manage their own sites. This course includes plenty of interactive activities to make sure you have mastered each lesson. It covers all content from our SharePoint Level 1, 2 and 3 classes as well as SharePoint Designer. This course is intended for non-technical administrators of sites and pages, and will enable you to be comfortable with SharePoint’s out-of-the-box functionality, after the back-end of the application’s structure has been set up.
  • 14 Request Info

    Effective Presenters 2 - Becoming a Dynamic Presenter

    Our Effective Presenters 2 – Becoming a Dynamic Presenter class further develops presentation and audience management skills to increase retention. This class offers more in-depth public speaking coaching to help students learn how to make their presentations dynamic and engaging so the audience will never forget it. As well, in this public speaking seminar, students will learn to effectively use additional tools, such as PowerPoint, to compliment their presentation and engage their audience. his public speaking seminar will help you understand the different obstacles you can encounter from your audience, and how to handle them, as well as how to read audience signals and tailor your presentation to them. Learn how create a dynamic presentation that will not put your audience to sleep!
  • 15 Request Info

    Effective Presenters 1 - Structure and Delivery

    Does the thought of giving a presentation cause you anxiety? Public speaking is a skill that can be developed through training. In our public speaking courses you will develop the skills you need to communicate with conviction, clarity and confidence. The Public Speaking Level 1 Communication Training will teach you presentation skills to help you master the basics in learning how to enhance your own natural speaking style, organize your information, overcome fear, and create a polished presentation. You will learn the components of an effective presentation and how to put together the pieces of your content to deliver a memorable speech. This course gives you all of the details on laying the foundation for a solid presentation. It will show you how to prepare for your audience, how to grab their attention, and how to ensure you are delivering content that is impactful for your audience. It will also give you techniques to overcome your fear and be more comfortable when presenting.
  • 16 Request Info

    Effective Business Communication

    Effective Communication can lead directly to improvement in your self-confidence, career, relationships, and your entire life’s quality. Effective business communication training can help you be more effective at work, ensure your points come across correctly, and help you create stronger work relationships. In this business communication class you will learn how to be effective when communicating at work to generate the results you want. Topics covered: Verbal communication Non-verbal communication Listening Viewing the world from another’s perspective Intuition in conversations Creating a positive interaction even in negative situations Learn how to diplomatically learn to say “No” and how to be assertive without being a steamroller. Can it be difficult to get to the root of people’s needs or desires in a conversation? Learn how to get to the main issues that others may have a hard time communicating.
  • 17 Request Info

    Management 101

    Have you just stepped into a new management role? This course provides you with the tools and skills you need to embark on the Management path. With this course you will receive the basic Leadership and management training needed to get started in your new management role. Learn how to create the structure for your team, and how to manage the people to make your team successful. You will learn how to hire the right people, how to create the vision and goals of the team, and how to ensure your employees know what is expected of them. You will also learn how to keep them on track, hold them accountable, and motivate them, to ensure the most success. The training will also cover key communication skills in coaching your employees, holding successful meetings, and establishing your credibility.
  • 18 Request Info

    Excel Macros

    xcel macros are an excellent tool to help streamline your workflow, and cut down on repetitive tasks. The ability to record macros in Microsoft Excel means that you can easily add macros to your daily work. This class will cover the steps necessary to create macros, recording macros, your personal macro workbook and a brief introduction to the VBA Editor that will allow you to edit existing macros. Topics Covered Creating and Editing Macros Planning a macro Recording macros Accessing macros Intro to VBA Editor Editing an existing macro in the VBA Editor Personal Macro Workbook Moving a macro to your personal macro workbook
  • 19 Request Info

    Excel Dashboards

    Whether you need to crunch numbers for sales, inventory, information technology, human resources, or other organizational purposes and departments, the ability to get the right information to the right people at the right time can create a powerful competitive advantage. Learn how to create dashboards in Excel that allow you to extract actionable organizational intelligence from your raw data, and present it in a visual format that enables decision makers to view key trends and conclusions at a glance. This class will cover the steps necessary to create an interactive Excel Dashboard, with visual displays that pull from spreadsheet tables of data. Topics Covered Creating Advanced Formulas Automating Workbook Functionality Apply Data Validation Work with Forms and Controls Applying Conditional Logic Use Lookup Functions Combine Functions Visualizing Data with Basic Charts Create and modify Charts Advanced Charting Techniques Analyzing Data with PivotTables, Slicers, and PivotCharts
  • 20 Request Info

    Excel Managing Databases

    Do you feel like you have rows and rows of data and it’s hard to make heads or tails of it? This Excel training will help you learn how to manage databases in Excel, and get the most out of them. You will learn how to analyze Excel data, as well as better manage large tables of it. You will learn the most useful database functions in Excel to help you add, average, count, and find information in your rows. You will learn how to use macros, which can help you automate repetitive steps in large lists of data. This Excel Database class is for people who have to regularly manage large tables of data within Excel. Upon completing this course, students will know how to manage databases in Excel, and have a mastery of the tools and formulas that work best in dealing with large sets of information. Students will gain an understanding of database functions, macros, analysis tools, and viewing tips, to best work with large amounts of data.