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Courses

  • 1 Request Info

    Becoming a Data Driven Manager

  • 2 Request Info

    Call Center Customer Service Training

    In this Call Center Customer Service Training course, working professionals will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes. From the customer’s perspective, phone service over the phone is as much a consumer-focused service as other service industries. Working professionals will learn how to optimize customers’ experiences just as business operators in retail stores and banks, colleges, and universities, and the travel industry do for their customers. It is safe to say, most call centers you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait. How can you expect to provide the kind of customer service that wows your customers if you do not train to do so? Cost of the two-day class is $1399.00
  • 3 Request Info

    HIPAA Violations - Social Media, Web Sites, Patient Reviews - Simple Compliance Steps to Avoid Danger

    In this webinar Speaker will give clear explanation of the HIPAA Rules that apply to Health Care Provider Web Sites and Social Media, you will learn how to keep your Web Site and Social Media dynamic, effective and follow simple HIPAA Rules, HIPAA Rules for Web Sites and Social Media are clear, unequivocal and easy to follow.
  • 4 Request Info

    Auditing Physician Contracts Under the New Stark Rules

    Overview: In this session Mr. Wolfe will provide an overview of the Stark Law, including its recent changes. He will also discuss best practices for auditing physician compensation arrangements on behalf of health systems, hospitals, medical groups and physician practices. The webinar will focus on regulatory requirements, key provisions, valuation considerations and potential pitfalls that should be avoided.
  • 5 Request Info

    Dealing with the Disruptive Practitioner in a Legally Compliant Manner

    Overview: Disruptive activity by practitioners in the hospital takes many forms. When it happens, it is important that the hospital and/or the medical staff take appropriate steps to see that it does not affect patient care or disrupt operations. Why should you Attend: Hospital executives, medical staff officers, and peer review committee members and support staff should attend to learn how to deal effectively with the disruptive practitioner. You will also learn how to prepare for the day when it becomes necessary to terminate such a practitioner's privileges and medical staff membership. You will also gain an understanding of how to develop provisions in the medical staff bylaws to deal with the disruptive practitioner and how to develop a clear and concise policy regarding disruptive behavior.
  • 6 Request Info

    Clinical Documentation Improvement: Moving to Improve Patient Outcomes

    Overview: Achieving high performing quality focused patient centered cost-effective outcomes based clinical care requires a multidisciplinary approach to delivering patient care. Why should you Attend: Accurate reporting and reflection of patient outcomes is paramount to success and exceling under value-based healthcare delivery and reimbursement models. The accuracy and completeness of input consisting of documentation that best communicates the patient encounter including need for care, investigation, treatment and outcomes drives patient care quality outcomes. Healthcare facilities and physicians face major opportunity costs and hurdles without solid consistent communication of patient care. A major limitation under the theory of limited constraints related to achieving high performing quality patient outcomes is the quality of the documentation of communication of patient care.
  • 7 Request Info

    Structuring and Auditing Physician Medical Director and Administrative Arrangements: Key Stark Law Considerations

    Overview: In this session Mr. Wolfe will provide an overview of the Stark Law, including its 2016 changes. He will also discuss best practices for negotiating and drafting administrative arrangements on behalf of health systems, hospitals, medical groups and physician practices. The webinar will focus on regulatory requirements, key provisions, valuation considerations and potential pitfalls that should be avoided.
  • 8 Request Info

    Mastering AP Internal Controls

    Overview Accounts payable is not only responsible for control of cash paid by the business, but also handles sensitive vendor information such as tax ID numbers. Adequate internal control is an essential element of accounts payable operations.
  • 9 Request Info

    Leading Functional Work Teams - Overcoming Dysfunctions

    Overview Have you ever been on, or led a team, that dragged you down. Where the team produced less as a whole than the individual members could have produced working on their own. Ever been on, or led a team, where the team was able to produce more as a team than the individual members could achieve on their own? You can leave team functioning to develop by accident, or you can be intentional about it.
  • 10 Request Info

    Using VLOOKUP, MATCH, and INDEX

    Overview This webinar is for any user of Excel who works with large amounts of data and has data in multiple worksheets. Learning about the lookup functions will allow you to match data between databases.
  • 11 Request Info

    ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation is an entry-level service management certification course that helps one to explore end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy. Invensis Learning ITIL 4 Foundation Training Course Features 1. Interactive instructor-led ITIL 4 Foundation training 2. Study Guide prepared by subject matter experts 3. Get to know industry best practices and case studies 4. Highly qualified, certified, and accredited trainers 5. Interact with co-participants from diverse backgrounds 6. Prepare better with sample mock tests 7. ITIL 4 Foundation course adhered to global standards
  • 12 Request Info

    Using Social Media as Business Tools

    Overview Social Media are not just for marketing. There are many benefits to using social media as business tools in many different areas of businesses. Understanding the possibilities and your audience are the first steps. Then focusing on the right message and being committed can provide real value from using social media as business tools. In this class we will discuss the possibilities, deciding on the audience, various social media sites and how to use social media as business tools.
  • 13 Request Info

    Seasonal Updates on Risk Management 2019

    Overview Risk management techniques are designed to handle most types of storms, as well as no-wave, over-quiet scenarios. However, can we face the hard reality that techniques are the fruit of their time, and that, in financial markets more than anywhere else, the methods of yesterday seldom make it for tomorrow's instability? With no fear of having to resort to speculative approaches, we try to determine what risk scenarios could come up at a 12-month horizon, and what risk management techniques could be still to be invented to better cope with 2019. In this webinar Expert Speaker Fred Vacelet, where he will explore the risk management strategies and hot from the Basel Committee, what is coming and what may come.
  • 14 Request Info

    Handling the Difficult Employee

    Just about every workplace has at least one difficult employee. In this webinar, we will identify the various types of difficult employees and various strategies that can be used to deal with them. Difficult employees can have an adverse impact on the productivity and morale of the workplace. At times it is necessary to have critical conversations with these employees. These conversations occur when a lot is at stake and emotions run high. The behavior of these employees needs to be confronted. More than likely some of those that we must handle may be workplace bullies. During the webinar, we will learn the psychological makeup of these difficult individuals and how to have conversations with these employees while confronting their unproductive behavior.
  • 15 Request Info

    Strategies to Prevent Manufacture and Distribution of Substandard Medications

    Substandard product can exist even if the product itself is manufactured according to quality standards. Muhammad H. Zaman, in his book Bitter Pills, recalls his visit to a warehouse in Ghana that had no climate control, with temperatures in the warehouse reaching 95 degrees Fahrenheit. Recently, Allergan's Taytulla birth control products were recalled due to the packaging of active tablets and inert tablets in the wrong order, potentially leading to patients likewise taking the tablets in the wrong order and not obtaining the desired result. Allergan stated, "As a result of this packaging error, oral contraceptive capsules that are taken out of sequence may place the user at risk for contraceptive failure and unintended pregnancy."
  • 16 Request Info

    Outlook Inbox Overhaul

    Overview Most users don't even scratch the surface of what Microsoft Outlook can do to help them get and stay organized. Learn valuable tools and techniques to get your Outlook inbox in shape. Keeping too many e-mails not only makes it difficult to find what you're looking for, but can also expose your organization to risks. This webinar will cover key techniques to manage your inbox and stay in compliance with data security and record retention policies and regulations. You will see the whole tool box at your disposal. From categories to rules and follow-up flags to folders, you'll know how to design an email message management system that works for you and works the way you work.
  • 17 Request Info

    Quality Control for Microbiological Media and Reagents and Test Kits?

    Overview During this webinar, we will discuss a practical QC approach for in-house prepared and/or commercially purchased media, test kits and reagents specifically applicable to microbiology laboratories to assess the acceptability of the performance of analytical materials, to meet not only their requirements, but also to meet the requirements of ISO/IEC 17025. Why should you Attend Many laboratories are unsure about which QC practices are needed and what criteria to use to assess the acceptability of the performance of analytical materials, to meet not only their requirements, but also to meet the requirements of ISO/IEC 17025.
  • 18 Request Info

    Reprocessing Reusable Medical Devices - Cleaning and Labeling Requirements

    Any firm reprocessing another manufacturer's medical device becomes the legal manufacturer with all the responsibilities for compliance, especially sterility. Failure to prove sterility is almost certainly a cause for either voluntary recall or FDA mandated recall. The same is true if you are reprocessing your own medical device. If intended to be re-sterilized by the user facility, cleaning and sterilization instructions must be precise and validated. Much attention has been paid to the regulatory requirements of reprocessing single use devices.
  • 19 Request Info

    How to Go Global: 5 Proven Foreign Market Entry Techniques

    Due to cost advantages from producing overseas, revenue opportunities from foreign sales and the potential to exploit new technology, tapping international markets holds the greatest potential for growth. The optimal approach for entering or expanding into foreign markets depends on the characteristics and objectives of the particular firm. Proven strategies include exporting, licensing, joint ventures, and establishing an overseas facility.
  • 20 Request Info

    Diversity and Inclusion 101

    Diversity and inclusion are common buzzwords these days but few understand what they really mean or entail. In this webinar, we will explore what diversity and inclusion REALLY are as well as common myths and misconceptions. We will discuss everything from implicit and explicit bias, diversity in areas you haven't thought of, intent vs. impact, and calling in vs. calling out and more. Participants will explore their personal relationship with systems of privilege and oppression and leave with actionable ways to increase their inclusive practices, both as individuals and members of organizations. We will explore the history of diversity and inclusion, how structural inequality has led to the marginalization of communities in the United States, and the future of D & I trends.