The Excellence Files gives you insights into what smart companies are doing to meet the changes and challenges of the future. The video consisting of 8 case studies from Southwest Airlines, Rubbermaid, Defense Personnel Support Center, USAA, Coca Cola, Whole Foods, Work Family Directions, and Timberland.
Here’s a sampling of what you will learn:
At USAA, see how this customer service leader is Future-Proofing the Business
At Coca Cola hear how the failure of the New Coke product launch taught the company huge lessons in brand power.
And at Whole Foods Market, see truly empowered teams work to solve problems and deliver extraordinary service.
Here is what Training Media Review said: “It isn’t often that art, effective instruction, and a crucially important topic come together in a training video. It’s even rarer when the video is a hoot to watch. All these things are true of The Excellence Files. In concept it’s the sequel to In Search of Excellence…”