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Showing 46-60 of 390 results

Products/Tools

  • 46 Request Info

    Achieving Customer Service Excellence

    Our customer service training programs and videos provide you with the best customer service strategy on improving performance, motivating your people to new levels that builds excellent customer loyalty.
  • 47 Request Info

    Achieving Results: Four Stages to Off-The-Chart Excellence

    Learn a simple but powerful road map that will save you time, energy, and resources when solving problems, managing risk, developing leaders/managers, serving customers, building sales, developing employees, building teams, and managing change.
  • 48 Request Info

    Active Listening Techniques for Effective Communication

    Discover how to be an effective, active listener in this audio conference learning tips and strategies taught exclusively here.
  • 49 Request Info

    Adventures in Sales, Service, and Self-Esteem

    Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers? If you are, then you need Adventures in Sales, Service & Self-Esteem. You’ll be entertained with animation, music and effects as you learn Peter Glen’s steps to inspired sales & service: Prepare: Lean the importance of knowledge, pride and a positive attitude. Connect with the customer Create the best sales and service experience for your customer Close: Overcome your fears and make sales happen. Follow Up: Win customers for life by following up on the sale. You: This motivational portion of the program inspires you to be your very best. Dealing with Angry Customers: This bonus segment takes you through a 7 step program for dealing with angry customers. This program is available as a DVD with workbook or as an online streaming rental.
  • 50 Request Info

    Agile Requirements and User Stories:Extreme Programming Practices for Project Managers & Business Analysts

    Many organizations are starting to reap the rewards from Agile methods to their development practices. Lean what Project Managers and Business Analysts need to know to define requirements in Xtreme Programming (XP)development environments.
  • 51 Request Info

    Alert and Alive: Defusing Anger and Violence in the Workplace

    This book shows how managers and employees can defuse anger and hostility before they escalate into full- blown attacks. It covers managing safety risks, understanding anger escalation, reducing hostility, confronting problems before they escalate.
  • 52 Request Info

    An ADA Customer Service Course for Employees from McGuire Associates

    If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service Course is divided into five chapters: Chapter 1: Blind or Low Vision; Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries; Chapter 3: Deaf or Hard of Hearing, including working with service dogs; Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility device; Chapter 5: People of Short Stature/Vertically Challenged
  • 53 Request Info

    Appreciation Sticky Notes

    These sticky notes let you choose the mood and the message you want to relay. There's room to write your personal note of thanks and point out the special merits of the efforts you're acknowledging. Then STICK IT UP on their computer monitors, doors, windows, lunchboxes, to bring a smile to their day. This package gives you 500 opportunities to say THANKS to someone in your life. Set of 20 sticky notepads; 5 each of 4 styles. Each pad is 4" x 6" and contains 25 generously-sized sticky notes.
  • 54 Request Info

    Assertiveness Skills for Women

    The ability to express your feelings, assert your rights and communicate openly and directly is absolutely essential to getting results in your job. Let this timely audio conference help you find your optimal level of assertiveness in just one hour.
  • 55 Request Info

    ASSESSMENT: The CORE® Multi-Dimensional Awareness Profile

    The CORE® Profile is a multi-dimensional awareness personality assessment and coaching tool for leaders, managers, employees and teams. With the CORE® Profile and accompanying 90 minute results facilitation, you can: 1) Put the right people in the right jobs 2) Teach employees how to better manage stress 3) MEASURE the behavior changes and RESULTS of training CORE® is different than DISC or MBTI, and works as a positive developmental tool to improve authenticity, engagement, teamwork, and leadership skills.
  • 56 Request Info

    Attitude the Choice is Yours

    Your success depends on your attitude! This book helps people to tap into their personal attitudes to better understand, analyze, adjust, and maintain the right frame of mind at work and at home.
  • 57 Request Info

    AUDIO COACHING PROGRAM: Make Difficult People Disappear: 10 Ways to Stop the Whining and Become the Champion of Conversation

    This is powerful 5 CD, 40 page workbook program that teaches you step by step how to communicate better and make your own difficult people disappear...without going to jail! Packed with four valuable learning sections, this self-study tool is just right for the difficult person in your office who needs new skills so everyone can get back to work!
  • 58 Request Info

    Auditing Physician Contracts Under the New Stark Rules

    In this session Mr. Wolfe will provide an overview of the Stark Law, including its 2016 changes. He will also discuss best practices for auditing physician compensation arrangements on behalf of health systems, hospitals, medical groups and physician practices. The webinar will focus on regulatory requirements, key provisions, valuation considerations and potential pitfalls that should be avoided.
  • 59 Request Info

    Basic Sales Quiz: How Do You Rate?

    Sales Training And Results, Inc. (STAR) Blog - Practical sales tips and tools you can use!
  • 60 Request Info

    Basics of Business Etiquette Training Program

    The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals. With The Basics of Business Etiquette how-to training program you'll learn: Why etiquette is important; Proper manners for meeting and greeting others; Spatial arrangements: How close to stand and why; Basic office equipment etiquette; Professional presence (what to wear and not to wear); The basics of how to act in both business and social situations; How to manage dining dilemmas (which fork, glass and plate belong to YOU?)… This program is available as an online streaming rental or as a DVD training program.