Books - Business

An online resource of human resource training programs, management books, online courses, customer service training programs and facilitator tools to help create best places to work. Free downloads and videos available.

This e-Book is a companion to “Success Planning: A “How-To” Guide for Strategic Planning” or can act as stand-alone resource. Assure your success and achieve your planned Goals with these 30 valuable planning and implementation techniques and tips based on coaching many managers and leaders through strategic planning and implementation. These short, practical lessons give you ideas and insights into many of the common challenges, pitfalls, and mistakes associated with creating and implementing a strategic plan that gets bottom-line results.

This award-winning business book has 250,000+ copies in print! in print! Great for maximizing: Personal organization skills | Productivity | Time management/goal setting | Delegation | E-mail | PC fundamentals | Personal development

Learn a simple but powerful road map that will save you time, energy, and resources when solving problems, managing risk, developing leaders/managers, serving customers, building sales, developing employees, building teams, and managing change.

An excellent manual for new managers! In the ten chapters of Contagious Leadership, you’ll learn the steps to transition from manager to leader. You'll find out if you’re managing them or leading, which means: communicating, listening, delegating, micro-managing, and coaching in ways that make them WANT to follow!

Make Difficult People Disappear helps you do far more than deal with difficult people. Part story, part how to manual, this book provides powerful tips for reducing stressful behavior, working better with others, and eliminating conflict in your office. This book is also available as a training class and a webinar. Both may be found at www.ContagiousCompanies.com.

What Does Leadership Take? is a small gift book great for sharing with each manager on the team you lead. Divided into three sections: Being You, Leading You, and Leading Others, this book walks you through how you must first be yourself and lead yourself before you have any business leading others!

This book documents strategic leadership in action with contemporary and historic leaders. Justice Sandra Day O'Connor (RET) wrote to Rebecca, "Thank you for sharing with me your new book Conventional Wisdom: How Today's Leaders Plan, Perform, and Progress Like the Founding Fathers. Your research into the planning sessions of the Constitutional Convention and the struggles that our framers of the Constitution faced has been cleverly weaved into the strategies of modern business. I am pleased to have your book." Rebecca says, "My goal is to transform organizations and their results using the unique perspective of strategic leadership as practiced by today's effective executives and the U.S. founding fathers." Learn George Washington's leadership secrets. Use the Madison factor to do the impossible. Be mentored by today's most successful executives. This book gives you a unique way to be an effective strategic leader. Thrive in tough times. Start today.

This essential guide reveals the 10 Keys necessary to recognize and correct the most common problems encountered by anyone who communicates by the written word. This small, powerful book offers an indispensable resource to return to time and again.

You will discover how to enhance your overall quality of life by having a proven framework and easily implementable system for achieving your goals in the time-frame you want it, and you will learn how to hit your goals with absolute certainty.

The choices you make will impact your life positively or negatively, depending on the choice. Choose to live your life with no regrets from this day forward. If you don't like any part of your life, choose to change it and start today.

Meaningful Coaching highlights how values impact and integrate with coaching competencies. By understanding your influence on the coaching conversation, you pave the way for those you coach to reach outside their comfort zone and create results.

Learn the essentials for achieving service excellence in 16 critical service skills areas: 8 in self-management and 8 in service cycle management. From first impressions to follow-through, this is a must- have for building customers for life!

A practical, how-to book on reengineering critical business processes. Provides rationale, methodology, tools & techniques. Offers a how-to framework rather than a litany of case examples.

About the book, from Global Partners Paul Sullivan: Applies over 200 of the Bard of Avon's amazingly-relevant quotes to achieving communication and leadership success in today's work and personal environments. Creative, inspirational and a great series of quotes.