If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.
An ADA Customer Service Course is divided into five chapters:
Chapter 1: Blind or Low Vision; Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries; Chapter 3: Deaf or Hard of Hearing, including working with service dogs; Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility device; Chapter 5: People of Short Stature/Vertically Challenged