Audio/Video Products

12-DVD/Online set for achieving excellent customer service in English or Spanish.

Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video. We cannot control what goes on around us but we can control our perceptions, responses and actions, which ultimately form our attitude. That’s the message in Sam Glenn’s award-winning program, “A Kick In The Attitude” . This video will inspire you, make you laugh, and help you improve employee attitude and customer relationships!

Technological, organizational and cultural change can be frightening, as well as tremendously personal. In her latest lecture, Dr. Jennifer James provides you with a framework for incorporating these changes into your life. As you watch this program, you will learn how to use perspective and history as a way of helping you understand where you are and where you’re going. Drawing from the work in her top-selling book, Thinking in the Future Tense, Jennifer James will give you five skills for managing in today’s rapidly changing world. The 5 Skills: Skill 1: Seeing with New Eyes; Skill 2: Recognizing the Future; Skill 3: Harnessing the Power of Myths and Symbols; Skill 4: Mastering New Forms of Intelligence; Skill 5: Doing More with Less-Harnessing Energy. This program is available in DVD form or as an online video streaming rental or digital download rental.

Discover how to be an effective, active listener in this audio conference learning tips and strategies taught exclusively here.

Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers? If you are, then you need Adventures in Sales, Service & Self-Esteem. You’ll be entertained with animation, music and effects as you learn Peter Glen’s steps to inspired sales & service: Prepare: Lean the importance of knowledge, pride and a positive attitude. Connect with the customer Create the best sales and service experience for your customer Close: Overcome your fears and make sales happen. Follow Up: Win customers for life by following up on the sale. You: This motivational portion of the program inspires you to be your very best. Dealing with Angry Customers: This bonus segment takes you through a 7 step program for dealing with angry customers. This program is available as a DVD with workbook or as an online streaming rental.

If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service Course is divided into five chapters: Chapter 1: Blind or Low Vision; Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries; Chapter 3: Deaf or Hard of Hearing, including working with service dogs; Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility device; Chapter 5: People of Short Stature/Vertically Challenged

The ability to express your feelings, assert your rights and communicate openly and directly is absolutely essential to getting results in your job. Let this timely audio conference help you find your optimal level of assertiveness in just one hour.

This is powerful 5 CD, 40 page workbook program that teaches you step by step how to communicate better and make your own difficult people disappear...without going to jail! Packed with four valuable learning sections, this self-study tool is just right for the difficult person in your office who needs new skills so everyone can get back to work!

The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals. With The Basics of Business Etiquette how-to training program you'll learn: Why etiquette is important; Proper manners for meeting and greeting others; Spatial arrangements: How close to stand and why; Basic office equipment etiquette; Professional presence (what to wear and not to wear); The basics of how to act in both business and social situations; How to manage dining dilemmas (which fork, glass and plate belong to YOU?)… This program is available as an online streaming rental or as a DVD training program.

This audio conference will not only boost your day-to- day effectiveness it will give you a tremendous edge when it comes to giving the superstar performance your customers and organization expect.

Are too many unproductive, wasteful meetings eating up your time? If so, then here is the better-meeting-management-training program you've been waiting for to put an end to unproductive meetings. This training program begins by showing you the advantages and disadvantages of meetings in the pre-meeting step, then walks you through a systematic decision-making process. This all results in a productive problem-solving or informational meeting that everyone wants! You'll Learn To: Understand when to/or not to hold a meeting by using A-C-T; Correctly distinguish who should be invited to a meeting; Set a clear, purposeful agenda; Crystallize the nature of the problems/issues and poignantly define objectives; Implement "Problem Re-formulation" to come up with workable ideas; Observe the three basic rules of brainstorming; Use "matching orders" to assign follow-up actions… This program is available in DVD form or as an online video streaming rental or digital download rental.

Day after day, your patients are communicating with you through body language – and you are communicating back to them through your body language. Recognizing the most common body language cues can help you to understand what a patient may be thinking, but not necessarily saying. More importantly, learning body language cues can help you diagnose patients more accurately. Beyond Words for Healthcare will improve your ability to communicate with patients. The major challenge that exists in the healthcare industry today is the ability to strike a balance between business efficiency and taking the time to provide needed bedside Available as a DVD rental or as an online streaming rental.

You get step-by-step instructions in this DVD. In one hour, this webinar takes the guesswork out of Access. It brings you up-to-date on working in Design View, defining a Primary Key and so much more.

California specific AB1825 Sexual Harassment video programs.

Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you must learn and apply to ensure your message is understood every time. But too often we forget the fundamentals as we rush to complete more work in less time. In the Communication Skills - What Everyone Needs to Know training video, you’ll learn practical techniques to improve all your communication skills - written, oral, electronic, and face-to-face. This program is available in DVD form or as an online video streaming rental or digital download rental.