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  • 1 Request Info

    A Kick in the Attitude with Sam Glenn

    Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video. We cannot control what goes on around us but we can control our perceptions, responses and actions, which ultimately form our attitude. That’s the message in Sam Glenn’s award-winning program, “A Kick In The Attitude” . This video will inspire you, make you laugh, and help you improve employee attitude and customer relationships!
  • 2 Request Info

    Active Listening Techniques for Effective Communication

    Discover how to be an effective, active listener in this audio conference learning tips and strategies taught exclusively here.
  • 3 Request Info

    Adventures in Sales, Service, and Self-Esteem

    Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers? If you are, then you need Adventures in Sales, Service & Self-Esteem. You’ll be entertained with animation, music and effects as you learn Peter Glen’s steps to inspired sales & service: Prepare: Lean the importance of knowledge, pride and a positive attitude. Connect with the customer Create the best sales and service experience for your customer Close: Overcome your fears and make sales happen. Follow Up: Win customers for life by following up on the sale. You: This motivational portion of the program inspires you to be your very best. Dealing with Angry Customers: This bonus segment takes you through a 7 step program for dealing with angry customers. This program is available as a DVD with workbook or as an online streaming rental.
  • 4 Request Info

    Assertiveness Skills for Women

    The ability to express your feelings, assert your rights and communicate openly and directly is absolutely essential to getting results in your job. Let this timely audio conference help you find your optimal level of assertiveness in just one hour.
  • 5 Request Info

    AUDIO COACHING PROGRAM: Make Difficult People Disappear: 10 Ways to Stop the Whining and Become the Champion of Conversation

    This is powerful 5 CD, 40 page workbook program that teaches you step by step how to communicate better and make your own difficult people disappear...without going to jail! Packed with four valuable learning sections, this self-study tool is just right for the difficult person in your office who needs new skills so everyone can get back to work!
  • 6 Request Info

    Basics of Business Etiquette Training Program

    The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals. With The Basics of Business Etiquette how-to training program you'll learn: Why etiquette is important; Proper manners for meeting and greeting others; Spatial arrangements: How close to stand and why; Basic office equipment etiquette; Professional presence (what to wear and not to wear); The basics of how to act in both business and social situations; How to manage dining dilemmas (which fork, glass and plate belong to YOU?)… This program is available as an online streaming rental or as a DVD training program.
  • 7 Request Info

    Becoming a Customer Service Superstar - Get Primed for the Climb!

    This audio conference will not only boost your day-to- day effectiveness it will give you a tremendous edge when it comes to giving the superstar performance your customers and organization expect.
  • 8 Request Info

    Better Meeting Management

    Are too many unproductive, wasteful meetings eating up your time? If so, then here is the better-meeting-management-training program you've been waiting for to put an end to unproductive meetings. This training program begins by showing you the advantages and disadvantages of meetings in the pre-meeting step, then walks you through a systematic decision-making process. This all results in a productive problem-solving or informational meeting that everyone wants! You'll Learn To: Understand when to/or not to hold a meeting by using A-C-T; Correctly distinguish who should be invited to a meeting; Set a clear, purposeful agenda; Crystallize the nature of the problems/issues and poignantly define objectives; Implement "Problem Re-formulation" to come up with workable ideas; Observe the three basic rules of brainstorming; Use "matching orders" to assign follow-up actions… This program is available in DVD form or as an online video streaming rental or digital download rental.
  • 9 Request Info

    Building Access Tables

    You get step-by-step instructions in this DVD. In one hour, this webinar takes the guesswork out of Access. It brings you up-to-date on working in Design View, defining a Primary Key and so much more.
  • 10 Request Info

    California AB1825 Sexual Harassment Training

    California specific AB1825 Sexual Harassment video programs.
  • 11 Request Info

    Communication Skills - What Everyone Needs to Know

    Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you must learn and apply to ensure your message is understood every time. But too often we forget the fundamentals as we rush to complete more work in less time. In the Communication Skills - What Everyone Needs to Know training video, you’ll learn practical techniques to improve all your communication skills - written, oral, electronic, and face-to-face. This program is available in DVD form or as an online video streaming rental or digital download rental.
  • 12 Request Info

    Communication Training DVD Library

    The Communication Library allows you to improve your communication skills in a short period of time at a reasonable price. The following titles are included in the set: Use the Telephone the Right Way Better Meeting Management for Better Communication Manage Your Time Better Feedback Skills for Supervisors Communication Skills That Build Winning Relationships Includes 5 DVDs, 5 CD audios and 5 booklets (5-Volume Set) This library is a true value!
  • 13 Request Info

    Conflict Management Strategies That Work

    In one hour, learn how to take control of volatile situations and manage them; assess a conflict with a fresh eye; listen instead of argue; recognize how your personality may be a trigger; work toward the ideal end result; find areas of compromise and more.
  • 14 Request Info

    Critical Success Factors for E-mail Marketing

    Learn how to survive spam filters, write messages so they get opened and read, maximize the use of the opt- in/opt-out process; master all the keys to e-mail marketing success in one hour.
  • 15 Request Info

    Crucial Business Communication Skills

    By the end of this eye-opening audio presentation, you'll develop a conscious awareness of your communication habits and patterns and how to better understand, manage and improve this leadership skill going forward.