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    Beyond Words for Healthcare

    Day after day, your patients are communicating with you through body language – and you are communicating back to them through your body language. Recognizing the most common body language cues can help you to understand what a patient may be thinking, but not necessarily saying. More importantly, learning body language cues can help you diagnose patients more accurately. Beyond Words for Healthcare will improve your ability to communicate with patients. The major challenge that exists in the healthcare industry today is the ability to strike a balance between business efficiency and taking the time to provide needed bedside Available as a DVD rental or as an online streaming rental.
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    HIPAA Privacy Compliance

    This important program will help you comply with HIPAA's Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information. Your staff will learn the importance of protecting patient privacy and confidentiality under HIPAA's Privacy Rule. HIPAA is the Health Insurance Portability and Accountability Act Key Learning Points: What is Protected Health Information?; Use and disclosure of protected health information; Consent and authorization; Patient rights; Administrative requirements; Developing a HIPAA attitude
  • 3 Request Info

    HIPAA Rules & Compliance

    The Health Insurance Portability and Accountability Act (HIPAA) has undergone several modifications since its enactment in 1996, from the Genetic Information Nondiscrimination Act (2010) to the HITECH Act. Recently, the Department of Health and Human Services issued the HIPAA Omnibus Rule to revise, enhance, and strengthen the HIPAA yet again. How does this new rule impact your compliance strategies? Update your training and give employees an overview of the HIPAA Omnibus Rule with the HIPAA Rules & Compliance training DVD. This new training video reviews basic, unchanged requirements, qualified standards, and discusses critical changes on: The Minimum Necessary Rule; PHI disclosure for marketing and fundraising; Breach notification and enforcement rules; Scope of enforcement.
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    Prescription For Change: Total Quality in Healthcare

    In this program, you’ll see how Memphis' Baptist Memorial Hospital embarked on a quality journey that has led to change at all levels. Learn about the change process at this 1,500 bed hospital... a process of continuous quality improvement at all levels. See the positive impact of quality on healthcare organizations. Interviews with physicians, nurses, administrators, and staff members will show you how change can happen and how quality can be achieved though a shift in mindset. You'll see how BMH is breaking down departmental barriers through teamwork and communication. KEY LEARNING POINTS • Learn how to use a managed care approach to improve patient care and control costs • See the power of a proactive suggestion program for all levels of a healthcare facility • Understand how basic and follow up training programs produce a blueprint for success. • See how treating patients as customers creates a new perspective for healthcare professionals.
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    Service Heroes: Healthcare Customer Service Turnaround

    Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples of service excellence. Your audience will be watching the story of one of the greatest service turnarounds ever. At #10 on Fortune's best workplaces list, they figured out how to be one of the most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization! Key Learning Points • Be ready for moments of truth • Achieve through change • Always think "customer" • Find a way to make a difference • Teamwork works • Everyone must be involved, everyone! • Be a service hero
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    Six Steps to Greatness: Healthcare Customer Service Agenda

    This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are shown. The service lessons apply to all organizations. This program explains 6 of their key strategies. These are credible, battle-tested solutions aimed at fueling service improvement in any organization from a Fortune 100 company or a large government agency to a small non-profit. Key Learning Points • Create standards: achieve buy-in • Hire and train the standards • Get it done with teams • Recognize service heroes • Accept only winning attitudes • Measure, correct, and train incessantly