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  • 1 Request Info

    Better Meeting Management

    Are too many unproductive, wasteful meetings eating up your time? If so, then here is the better-meeting-management-training program you've been waiting for to put an end to unproductive meetings. This training program begins by showing you the advantages and disadvantages of meetings in the pre-meeting step, then walks you through a systematic decision-making process. This all results in a productive problem-solving or informational meeting that everyone wants! You'll Learn To: Understand when to/or not to hold a meeting by using A-C-T; Correctly distinguish who should be invited to a meeting; Set a clear, purposeful agenda; Crystallize the nature of the problems/issues and poignantly define objectives; Implement "Problem Re-formulation" to come up with workable ideas; Observe the three basic rules of brainstorming; Use "matching orders" to assign follow-up actions… This program is available in DVD form or as an online video streaming rental or digital download rental.
  • 2 Request Info

    Customer Service Training Videos

    A complete, stand-alone 12-DVD video set for achieving excellent customer service. Training materials included with each set of customer service videos.
  • 3 Request Info

    Fish For Leaders - Applying The Fish Philosophy

    As a leader, your greatest influence does not come through power, experience or charisma. It comes through the example you set for the people you lead and the relationships you build with them. The FISH! For Leaders Series is for anyone, from business owners to frontline supervisors, who wants to lead more effectively. This six part series helps you: Embody the kinds of actions and values you want to see in your organization or team; Build the trust that helps teams be more productive and adapt quickly to change; Listen and communicate better; Remove fear and free people to be their best for each other, for customers and for the organization. This program is available as a DVD Sale and also as a streamed online rental.
  • 4 Request Info

    FREE TRAINING VIDEOS: Make Difficult People Disappear

    Focused on each chapter of Make Difficult People Disappear, these online learning videos showcase how you can put this information to use with your own difficult people...or even if you...GASP...are one!
  • 5 Request Info

    How To Supervise People

    Someone once said, "It's not the job that causes me problems, it's the people that work for me!" Well, sorry to say, in many cases people feel just this way. But it does not have to be like this. Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone can have. In this DVD training program you'll learn the how-to approach to supervising - some theory and a lot of "what to do if" answers. Learn the techniques to develop and inspire your people. It gives you the keys to: teamwork and team building; techniques for dealing positively with conflict and compromise; strategies for dealing with change; the best method for cost control. Developed for the new supervisor, the soon-to-be supervisor or the long-time professional, How To Supervise People is a sure winner! This program is available in DVD form or as an online video streaming rental or digital download rental.
  • 6 Request Info

    In Search of Excellence with Tom Peters & Bob Waterman

    Based on the worldwide bestseller, watch leadership in action and learn management excellence, customer service, and leadership from the best. Here’s what you’ll learn: At Disney World, you’ll witness the hard work that goes into guiding and training a staff to understand that a commitment to quality and customer care is vital for success. At Stew Leonard’s Dairy, you will see how a passion for customers is translated into huge business success. Visit Apple Computers & witness the birth of the Macintosh. Watch as Steve Jobs leads his development team. See how 3M encourages new product development by treating every manager as an entrepreneur. You’ll also learn how 3M developed and marketed its legendary Post-It notes. At North American Tool & Die, you’ll watch Tom Melohn motivate his people to work for "no rejects.". You’ll also learn from Dana Corporation, and IBM. This program is available as a DVD rental and also as a streamed online rental.
  • 7 Request Info

    Leadership Supervision and Coaching Online Rental Library

    The Leadership, Supervision, and Coaching Training Library will provide you with online rentals of 26 different video courses for the same price as a single DVD! From a first time supervisor, to a leader or CEO, the Leadership, Supervision, and Coaching Library will provide you with a wealth of practical hands-on advice that will give you the tools to succeed. Topics include leadership, communication, motivation, supervision, difficult employees, coaching and more. You’ll be inspired as you learn from leaders from major corporations. You can have 100 online streaming rentals for one year for one low price.
  • 8 Request Info

    Leadership: An Art of Possibility with Ben Zander

    Experience the phenomenon of Ben Zander, world-renowned conductor of the Boston Philharmonic Orchestra, as he expressively teaches a new and improved style of leadership in the exciting training program Leadership an Art of Possibility . Your leaders will walk away from this training experience with the understanding that it takes everyone's participation to make their organization a success. With Ben's new interactive leadership style, managers and supervisors in your organization will learn to keep a possibility alive until every person involved in the project is enrolled. As you watch the seminar, you will experience the positive interaction between Ben Zander and his captivated audience, teaching you the Art of Possibility! This program is available as a DVD rental (with the companion program “Attitude: Radiating Possibility) and also as a streamed online rental.
  • 9 Request Info

    Re-imagine! Business Excellence in a Disruptive Age

    Tom Peters profiles 7 distinct & very different companies that exemplify the new business ground rules where screwing up, destroying, and thinking weird rule the day. Each of the companies profiled faced revolutionary business challenges & responded by inventing entirely new opportunities. Each had to re-imagine the nature of work itself and did so by soliciting the energy and engagement of each and every one of their people. Go to Jordan's Furniture to see how New England's leading furniture store delivers memorable customer experiences - every day and visit OXO Good Grips and Smart Design show how innovative ideas and motivated people can make a difference. See The Container Store, TNT Television, Deloitte, Memorial Hospital & more as you learn: Great customer service comes from motivated and talented people Turn mundane work assignments into WOW! Projects Re-imagine the way technology works Think differently Manage change with flair and creativity
  • 10 Request Info

    Succeeding in a Changing World with John Kotter

    In this award-winning video, bestselling business author and Harvard Business School Professor John Kotter will help you understand change - and succeed in a changing world. Professor Kotter has studied and helped thousands of individuals and organizations understand and implement change. Now in this "Succeeding In A Changing World," he explains how you can accelerate the process in your organization. Through compelling real-life stories, you will learn how companies like Rockwell Collins, Berkshire Hathaway, and Southwest Airlines have been able to change and succeed. You will also hear how other organizations (Polaroid, and the US Labor Movement) have failed to meet the challenges of change. Key Learning Points : Understand how change is affecting us and why we need to embrace it; Learn how several organizations implemented change and succeeded; Develop an eight-step process with concrete strategies to help your organization become excited about change
  • 11 Request Info

    Supervising the Difficult Employee

    Nobody likes working with a difficult employee, and for supervisors, confronting that employee about his or her difficult behavior seems even worse. This program will steer you through six main objectives that will help you redirect difficult employees. That employee's behavior may be non-productive, and negatively affects coworkers' performances -- hence, the difficult employee. This training program begins by highlighting steps for determining the root problem, using accurate documentation, then helping the employee take corrective action. Who knows? You may find that your problem employee just needed guidance to be one of your best. This program is available as an online streaming rental or as a DVD training program.
  • 12 Request Info

    The Excellence Files

    The Excellence Files gives you insights into what smart companies are doing to meet the changes and challenges of the future. The video consisting of 8 case studies from Southwest Airlines, Rubbermaid, Defense Personnel Support Center, USAA, Coca Cola, Whole Foods, Work Family Directions, and Timberland. Here’s a sampling of what you will learn: At USAA, see how this customer service leader is Future-Proofing the Business At Coca Cola hear how the failure of the New Coke product launch taught the company huge lessons in brand power. And at Whole Foods Market, see truly empowered teams work to solve problems and deliver extraordinary service. Here is what Training Media Review said: “It isn’t often that art, effective instruction, and a crucially important topic come together in a training video. It’s even rarer when the video is a hoot to watch. All these things are true of The Excellence Files. In concept it’s the sequel to In Search of Excellence…”
  • 13 Request Info

    The Keys to Effective Supervision - How to Build a High-Performance Workforce

    Whether it’s your first day as a supervisor or you’re a seasoned veteran, The Keys to Effective Supervision - How to Build a High-Performance Workforce training video will make you even better at your job. You’ll learn to develop the critical skills you need to be a truly effective leader—communicate with clarity, make effective and timely decisions, recruit, train, motivate and retain a successful workforce! Even the busiest managers can apply the training techniques found in this new program. This program is available in DVD form or as an online video streaming rental or digital download rental.
  • 14 Request Info

    The Leadership Alliance

    Never has management expert Tom Peters been more impassioned than he is about our need for leadership. On location with four outstanding individuals, and in front of a live audience, Peters reveals the practical lessons in leadership and teambuilding that can be learned from compelling examples. In Leadership Alliance, Tom Peters explores the subject of successful leadership by visiting 4 organizations: General Motors Bay City, Michigan Johnsonville Foods Harley-Davidson York, Pennsylvania Julia B. Thayer High School On his journey, Peters discovers that leadership involves more than the behavior of the few men and women who run the organization. Instead, it is a special kind of alliance between managers and workers that fully engages the talents and potential of everyone in the organization. Leadership Alliance is a tale of 4,000, not just four, leaders. As Peters reminds viewers, "It just happens to be four people who opened the door to those 4,000 people."
  • 15 Request Info

    The New Supervisor: Skills for Success

    This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. You'll learn: How to develop the necessary leadership skill; How to make timely, effective decisions; The need for managing change and how to manage your time; How to communicate effectively; How to praise, correct and deal with conflict; Team building. Use The New Supervisor: Skills for Success and become the consummate supervisor! This program is available as a DVD or as an online streaming rental or digital download rental.