Enterprise Media produces and distributes management training programs, delivered as videos as well as streaming, digital downloads, and online learning through our ARCLearn site. We provide training on customer service, teamwork, managing change, quality, sexual harassment, diversity, leadership, management, interviewing, hiring, sales, supervisory skills, Fish Philosophy, and motivation. We also have humorous and motivational meeting programs and meeting openers with the Muppets, the Barkles, and others. Many of our hosts are authors and experts in management. Our hosts include Sam Glenn, Jennifer James, Tom Peters, Morris Massey, Shawn Achor, Stephen Covey, M. Scott Peck, Fern Bratten, Ken Blanchard, Loretta Laroche, Peter Glen, John O'Hurley, John Kotter, Joel Barker, John Cleese, Lou Holtz, Danica Patrick, Marshall Goldsmith, Benjamin Zander, Mike Ditka, Sean Payton, Rex Ryan, Bobby Bowden, and more.
Learn 30 tips for success with the phone, including why it's important to place
your own telephone calls, how to avoid unnecessary call screening, how to make
your voice mail more efficient, how to properly answer the telephone, and more.
Tom Peters show you how OXO Good Grips’ belief in design & product improvement
achieves results. Find out how to stay lean & flexible through partnerships with
other businesses. Learn how continuous innovation & improvement can lead to success.
Learn how to avoid procrastination, deal with the deadly crunch of meetings,
phone calls and deadlines, how to set meaningful goals, how to delegate, how to
establish priorities & learn tactics to say no when you must in difficult
How To Supervise People, takes the mystery out of being a supervisor. Learn the
how-to approach to supervising - some theory and a lot of what to do if
answers. Develop & improve the skills necessary to become an excellent
supervisor & leader.
In this continuous communication improvement training program, you'll see how to
exercise the four elements (giving feedback, soliciting feedback, receiving
feedback and self-evaluation) that make the feedback process useful.
Develop and improve your supervisory skills. In this program, you'll learn: how
to make timely, effective decisions, time management, communication, team
building, and how to praise, correct & deal with conflict
Learn how to give feedback, commit for action, motivate, make decisions and
manage stress... In An Instant. Noted industrial psychologist, Dr. Anthony
Salemi has developed this In An Instant series to help you address commons
There are times that any manager can feel overwhelmed with customer calls,
problem situations, & office distractions. In this humorous video, watch how one
manager overcame his fears and concerns so he could solve these problems and
Discover the essentials of coaching, including how to do it, when to do it, and
why it is necessary. Learn the coaching process model, why and when to coach,
how to evaluate your employees, set performance goals and use feedback.
Learn what empowerment really means and how it can help your company, the six
key factors needed to empower your employees and motivate them for success, what
really motivates your employees and when and how to provide needed feedback.
Do you need to motivate and inspire your employees to higher levels of sales and
service? Learn Peter’s Glen’s Steps To Inspired Sales and Service: Prepare,
Connect, Create, Close, Follow Up. Bonus segments on You (motivation) and Angry
Peter Glen gives you a funny & inspirational look at customer service. Key
learning points are: You are responsible for the customer, Go beyond good; give
great service, People love to buy from people who love to sell, There is no
finish line, Do It
Loretta Laroche is one of the leading speakers on stress reduction. She is also
hysterical. Learn how to reduce stress through laughter. Stop the doom and
gloom! Use Loretta Laroche's 10 ideas to change that unproductive behavior now!
Learn how to communicate effectively with individuals from diverse cultures,
mentor individuals from different backgrounds; be sensitive to older employees;
build foundations for teamwork; deal with the varying perspectives, and resolve
Learn how to overcome generational value conflicts that arise in the workplace.
Learn how to analyze values, adapt communication styles and change motivational
methods. This program helps you understand yourself - and others - better.
Learn techniques & skills that will keep customers happy & ensure that they keep
coming back. Rated by Training Media Review as one of the best videos, this
program provides common sense information to help anyone improve their customer
Learn how to develop a proper agenda & why it's important, how to reinvigorate a
stalled meeting, how to use brainstorming when creative ideas are needed, how to
start on time & use a realistic schedule, how to run short, profitable meetings
Overcoming Stress At Work defines stress, helps you identify your own stresses,
teaches you the physical symptoms of stress, and relays positive mental-changing
techniques to overcome non-positive stress once and for all. 19 Minutes.
In this video Tom Peters presents 10 vital lessons that will turn your company
into an energetic talent magnet Lessons include: become a talent magnet,
recognize the talent you need, some people are better than other people, and
more. 25 Minutes
Learn how to develop leadership skills, make timely & effective decisions,
effective communication, the use of praise, team building, manage conflict, and
more. Enhanced IAI version comes complete with a DVD & reproducible post-test.
Effective communication is the difference between productivity & chaos in the
workplace. Ensure your message is understood every time & learn practical
techniques to improve all your communication skills - written, oral, electronic,
Learn the basics of listening: How to tailor your listening skills to various
How to give & get good feedback; Identify communication noise & get rid of it;
How to ask the proper questions; What is important in what a speaker is saying.
Learn to: Target your efforts on the most important tasks; Do the most
constructive things first to make life easier later; Avoid time-wasters; Use the
R-A-F-T Theory to attack those stacks of paper; Effectively delegate, even if
you're not the boss