Richard Atkins, Ed.D.
Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, and Leadership training classes, as well as supplying a dynamic and engaging speaker for events.
If your business is like many others, you see time and money wasted because of communication problems. The other result of ineffective communication is misery. Eighty percent of corporate waste can be attributed to deficient communication.
By providing business writing and public speaking training, businesses allow individuals to write and create and presentations that are clear to audiences. Through Customer Service or UB4I® Sales Training, attendees develop skills to serve clients more effectively, increasing client retention and sales. Leadership Development classes ensure that participants build character and set better examples for those around them. An energetic and vibrant speaker inspires your audience to reach greater achievements.
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Here, you will learn how to “Sell” your ideas to others. Use Action-Benefit Statements to motivate the audience. Practice using language that is understandable and user-friendly.
We will cover:
Using calls to action (CTA).
Speaking in UB4me™, second-person language (YOU) — removing first person (I, me, my).
Offering Respect, Control, and Options.
Register for this class and you will be sent ONLINE login instructions prior to the class date.
Dr. Richard J Atkins is the Managing Director of Improving Communications, a New York-based corporate training firm that, in addition to Speaker Services, offers Business Writing, Public Speaking, Customer Service, Leadership, Staff Development, and Human Resources training.
Since 2007, Rich is a member of the Society for Human Resource Management (SHRM). He currently serves New York City SHRM as a Director, Orientation Committee Chair, and Co-Chairs the Career Planning & Professional Development Special Interest Group, as well as Holiday Party Planning Committee. Rich is American Management Association (AMA)-certified faculty and is also a Vistage-certified speaker.
ENGLISH BOOT CAMP - Know the rules!
Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.
Attendees Will Be Able To:
-Parts of Speech
-Sentence Structure (Subject-Verb and Pronoun-Antecedent Agreement)
-Plurals and Possessives
-Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation
This course transforms leaders into more effective and clear communicators. Changed leaders will transform the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success.
In this class, supervisors and managers develop the people skills necessary to move their staff forward to the desired goal.
This session uses the Building Excellence (BE) Survey, which identifies a combination of elements that affect how well each individual achieves and performs. Respondents learn about their strengths and productivity preferences useful in developing solutions and action plans to improve performance. Using the BE, staff and leaders develop new ways to assess individual productivity needs, respectfully advocate for training and productivity preferences, develop self-leadership skills, and become more accountable and responsible.
Be a better and more confident writer.
Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write in a concise manner with conviction. For business professionals who have written contact with others, these areas of development are necessary. Improved written English means increased internal and external customer satisfaction.
Attendees Will Be Able To:
• Get document-writing started, increasing efficiency;
• Gain greater awareness of audience and how to communicate ideas effectively;
• Organize writing, following guidelines for appropriate style;
• Write correctly and successfully, eliminating the need for constant revision;
• Edit writing with confidence; and
Communicate more clearly, fostering an increased perception of expertise.
Introduction To Public Speaking - An eight-hour training session for up to ten participants
Make a difference in how you communicate with others.
Master skills that are necessary in today’s competitive business environment. Learn to speak in a way that elevates you with increased confidence and enthusiasm.
Who Should Attend—All levels of professionals who have had some experience in public speaking (sales, executives, public relations).
Executive Presentation Skills is designed for senior leaders who must present at the executive level. The course provides a review and reinforcement of how to create, structure, deliver, and revise powerful and memorable presentations that emphasize storytelling and presenting with visuals. This interactive program focuses on professionalism in communication and increasing presentation skills.
You will be video recorded and coached to maximum achievement using material from group discussions and class learning materials. Coaching ensures elimination of presenter distractions.
Participants will be able to:
•Present organized (technical) information clearly, concisely, and persuasively;
•Engage the audience in the most polished and professional manner;
•Use compelling media and visual aids effectively; and
•Accept questions with ease and respond with appropriate, well thought-out answers.
Format—Executive Presentation Skills is a 4-hour class for up to four people.
Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of Improving Customer Service is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
• Project customer-centered, clear communication
• Inspire staff ownership and initiation with customers;
• Respond tactfully, and provide solutions
• Create positive diplomatic messages
• increase ability to add value and follow up (repeat business)
Diversity - Building A Thriving Business Environment is a workshop designed to promote deeper thinking and inspire change. It will provide you with ways to examine and develop how you think about yourself and others, as well as how you express yourself. You will uncover beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
Learn how MEDIA TERRORISM causes Diversity problems. Generate company-wide
awareness of the MEDIA TERRORISM phenomenon.
• Understand MEDIA TERRORISM
• Examine and evaluate its harmful effects on a diverse workforce
• Discover and utilize solutions.
Learn the different ways that HR can attain the position of Strategic Partner.
Evaluate your HR role in terms of: finance/financial planning, general business
acumen/industry development ability, and developing metrics to measure HR’s
Effective Emails connect writer’s purpose with reader’s interests/needs. Learn to
use email in the most effective way in this session.
Effects of IM/TXT
Basic E-mail Plans
CC and BCC
TYPING IN ALL CAPS