Laurel and Associates

Deb Laurel

Offerings

Showing 26-50 of 152 results
  • COURSES: Building Respectful Work Relationships

    This one-day skill-building participant-centered workshop is designed to enable participants to recognize that if they want to work in a comfortable and cooperative environment, then they need to realize that they can "teach" people how to treat them. This begins with learning to respect and accept themselves - because if they don't, why should anyone else? Then, if they want to be treated with respect, they need to model the interpersonal behaviors that they want others to use with them: (1) listen well; (2) express thoughts and feelings clearly; (3) constructively handle negative feelings; and (4) be authentic. This participatory workshop will give participants an opportunity to develop and practice these behaviors, so that they can create healthier and more respectful working relationships.
  • COURSES: We've Got to Stop Meeting Like This!

    This one-day skill-building participant-centered workshop is designed to assist supervisors and managers in improving their staff meetings. It provides information and practice in how to: recognize the spoken and unspoken purposes for meetings, diagnose a meeting, and deal with people problems in meetings. It also uses interactive exercises to teach the leadership functions and techniques to produce meetings that are more productive. The workshop includes an opportunity to apply the techniques learned in the workshop in a simulated staff meeting, which includes planning, conducting, and assessing the meeting.
  • COURSES: Meeting Participation and Management: A Survival Guide

  • COURSES: Staffing Meetings: Pulling the Strings from Behind the Scenes

    This one-day skill-building participant-centered workshop is designed to be an introductory program for individuals new to staffing meetings or a refresher course for individuals with moderate experience. An employee in this capacity has to manage the meeting from the sidelines or from behind the scenes, in order to keep the agenda on track without insulting the meeting chair. The workshop will provide information and practice with: the roles people play in groups, the five sources of individual power, the basic barriers to staff effectiveness in meetings and how to overcome them, interpersonal management strategies, and a win-win approach to conflict management.
  • COURSES: When, Why and How to Conduct Sales Meetings

  • COURSES: Lightening Up for Creative Management

    This one-day skill-building participant-centered workshop is designed to provide opportunities for the participants to experience different techniques that move thinking into the open, more creative mode for more effective problem solving and decision-making. The workshop closes with an opportunity for the participants to apply what they have learned to generate creative options to address typically closed mode work-related situations.
  • COURSES: Creating an Intrepreneurial Organization

    This one-day skill-building participant-centered workshop is designed to enable managers to: prepare their environment for intrapreneurship, eliminate barriers to intrapreneurship, build the skills to manage in an intrapreneurial manner, and build the skills of employees to act in an intrapreneurial manner. Using interactive exercises, the participants: define "intrapreneurship" and its four operating principles: collegiality, collaboration, subsidiarity, and accountability; identify the impact of intrapreneurship on organizational success; explain how to create an intrapreneurial organization; practice applying the four operating principles of intrapreneurship to real job situations; and discuss the organizational, managerial, and employee behaviors and qualities needed for an intrapreneurial transformation.
  • COURSES: Tapping into Your Creativity

  • COURSES: Knock 'Em Dead With Great Answers to Tough Questions

    This one-day skill-building participant-centered workshop is designed to help employees develop or improve their interview skills and strategy so that they are more likely to be successful in hiring interviews.
  • COURSES: Enhancing Interview Skills

    This one-day skill-building participant-centered workshop is designed to help employees develop or improve their interview skills and strategy so that they are more likely to be successful in hiring interviews. The participants learn how to: prepare an interview strategy, anticipate interview questions, minimize anxiety in interviews, and improve their self-presentation during an interview. The participants also have an opportunity to practice their interview skills in a brief mock interview that is videotaped to give them the most complete feedback regarding their interviewing strengths and challenges.
  • COURSES: Developing Career and Life Planning Strategies

  • COURSES: How to Get a Promotion

  • COURSES: How to Get into the Old Boys Club

  • COURSES: Reclassification Clinic

  • COURSES: Enhancing the Mentoring Relationship

    This workshop is designed to develop mentor skills and provide the starting point for creating a constructive mentor-mentee relationship following a twelve-step checklist.
  • COURSES: Providing Quality Customer Service

    This one-day skill-building participant-centered workshop is designed to sensitize participants to the "moments of truth" when clients come into contact with the organization and form their impressions of its quality and service. The workshop uses interactive exercises to help the participants identify: how it feels to be a customer, what gets in the way of good customer service and the degree to which the participants can affect these barriers, and techniques to improve customer service.
  • COURSES: Customer Service & Regulatory Control: Combustible or Compatible?

    This one-day skill-building participant-centered workshop is designed to assist regulatory staff to become more sensitive to the importance of customer service in ensuring better quality, consistency, and compliance. The workshop uses interactive exercises that allow the staff to experience the impact of poor customer interactions, develop more effective customer service skills, and build a greater sense of organizational teamwork so that one department is not contracting another department's policies and procedures. The workshop also includes a strategic planning session in the afternoon in which the participants develop quality standards both for customer service as well as for intradepartmental teamwork. All work session papers are compiled and distributed to the participants after the session.
  • COURSES: A Rule Drafter's Guide to Small Business

  • COURSES: Coping, Surviving and Thriving: Handling Difficult Customers

    This one-day skill-building participant-centered workshop is designed to help employees learn how to handle difficult customer interactions and remain calm and courteous during those stressful situations. The participants strengthen their ability to stay calm in difficult situations and use active listening to manage and redirect angry customers. The participants also have an opportunity to assess the scope and effect of stress in their lives, and then practice methods to prevent, reduce, and/or manage their stress on the job.
  • COURSES: What Does the Customer Want?

  • COURSES: Public Relations and Customer Service

  • COURSES: Handling Difficult Customer Telephone Calls

  • COURSES: Train the Trainer: The UCLA Mastery Teaching Model

  • COURSES: Ingredients of Successful Instruction

  • COURSES: Module and Curriculum Design

Vendor Details

917 Vilas Avenue
Madison, WI 53715
US
608-255-2010

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