prepares a health care organization for unforeseen
events: employee deaths, dismissals, resignations;
mergers, acquisitions, and other consolidations. It
provides a good assessment of the bench strength needs
that will ensure continuity of leadership.
Q4 For Challenging Conversations is designed to help
managers take their Q4 skills to another level. They
learn to face their most difficult conversations with
confidence, using practical tools and techniques for
ensuring a constructive outcome.
Managers and leaders learn how to use feedback to
identify leadership behaviors they can enhance, as
well as areas needing improvement. They develop an
action plan to increase their effectiveness in working
with others to achieve business objectives.
You will learn how to assess strengths and weaknesses
of your positions, create negotiating strategies, use
interpersonal skills to turn plans into win-win
solutions, manage customer tactics and barriers
effectively in every selling situation.
Sales 360 is a survey-based program that tells
salespeople how their customers and their sales
managers see them. It also shows salespeople how to
minimize shortcomings, and how to build on their
You will learn how to prepare for unforeseen events:
dismissals, resignations; mergers, acquisitions, and
other consolidations. It provides a good assessment of
the bench strength needs that will ensure continuity