C. Michael Ferraro

TRAINING SOLUTIONS, Inc. (TSI) was founded in 1995. We provide information that enables business owners and executives to make better decisions regarding their people issues (such as hiring decisions and people development skills). We provide people skills training programs (classroom and online) and executive coaching services to enhance employees’ productivity. We are an Everything DiSC Authorized Partner, a Five Behaviors of a Cohesive Team Authorized Partner and a PXT Select Authorized Partner. We are certified in all 3 programs.


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  • COURSES: The Five Behaviors of a Cohesive Team™ Assessment

    Based on the work and the book by Patrick Lencioni, The Five Behaviors of a Cohesive Team assessment and accompanying material is designed for an intact team. Before choosing this program, consider the questions: Is the team really a TEAM? Individual Profile Includes:
    36-page highly personalized assessment results for individual and team
    Strong visuals illustrate key messages
    Context-specific feedback
    Tips and strategies for improving teamwork effectiveness
    Opportunity for building an action plan
  • PRODUCTS: Doing the Right Thing

    There are times when fancy marketing techniques aren't that necessary for good business. Good manners are sometimes enough to maintain company reputation and help build customer loyalty.
  • PRODUCTS: Documenting Discipline

    In this 86 page how-to book, managers learn how to document specific behavior. Also learn how to use FOSA in all of your documentation-Facts, Objectives, Solutions and Actions.
  • PRODUCTS: Managing Workplace Conflict

    This 104 page how-to book shows effective approachs to managing conflict so that your organization benefits from an exchange of information and ideas.
  • PRODUCTS: It's a Jungle Out There: Dealing with Difficult People at Workplace

    In this 96-page self study workbook, you will learn how to identify six problem behaviors and how to deal with them. Also learn how to notice and overcome your own problem behaviors.
  • PRODUCTS: Customer Service Excellence: Its In the Details

    From handling customer complaints to helping customers over the phone, this dynamic book explores the general dynamics of superb customer service.
  • PRODUCTS: Outstanding Customer Service: The Key to Customer Loyalty

    Outstanding Customer Service is a 104 page how-to book that shows readers how to provide the kind of service that generates customer loyalty by developing key skills.
  • PRODUCTS: Handling Diversity in the Workplace

    Work culture, like society, is multicultural. To succeed, organizations must value the differences of a diverse population and the individuality of all people; employees and customers alike should be treated with dignity.
  • PRODUCTS: Learning the Accounting Game

    Based on the popular series this interactive, colorful workbook will provide participants with a foundation in the basics of accounting. It covers common accounting statements:The Balance Sheet, Income Statement and Cash Statement.
  • PRODUCTS: Alert and Alive: Defusing Anger and Violence in the Workplace

    This book shows how managers and employees can defuse anger and hostility before they escalate into full- blown attacks. It covers managing safety risks, understanding anger escalation, reducing hostility, confronting problems before they escalate.
  • PRODUCTS: Stopping Sexual Harassment Before it Starts

    Managers can keep themselves informed on the legal aspects of this important topic. This book provides a look at various forms of sexual harassment, including how to recognize the most prevalent forms of harassment.
  • PRODUCTS: Interviewing: More Than a Gut Feeling

    In this 96 page how-to workbook, you will learn how to properly plan for an interview. You will also learn how to properly evaluate a potential employees skills.
  • PRODUCTS: Training That Works! A Guide to On-the-Job Training

    Improve employee performance and increase job satisfaction. On-the-job training can be one of the most effective methods of training employees. But you need to ensure that while employees are being trained they are also learning.
  • PRODUCTS: Legal Issues for Managers:Skills for Avoiding Your Day in Court

    When it comes to discrimination and other legal issues, everyone loses. In this 120 page how-to book book managers learn how to avoid charges of employment discrimination. They also learn fair recruiting and hiring practices.
  • PRODUCTS: Effective Project Management

    Todays ever-changing business environment requires organizations to add flexibility to their structure and methods of supervision. This book describes the skills and techniques you need.
  • PRODUCTS: Motivation in the Workplace: Inspiring Your Employees

    Put a fresh spin on things! Create lasting enthusiasm among dragging employees! Motivation in the Workplace: Inspiring Your Employees provides numerous ways to generate ideas, increase productivity, and reinforce communication for a take-action work environment.
  • PRODUCTS: Supervising Difficult Employees

    Supervising Difficult Employees shows supervisors how to recognize the difficult behaviors of four distinct personality types and how to work more effectively with each.
  • PRODUCTS: Taking the Step Up to Supervisor

    Now that your supervisors have surpassed the challenges of serving other workers, they are now ready how to step into their new leadership. But the transition is not easy, let alone smooth.
  • PRODUCTS: The Art of Giving and Receiving Feedback

    This applicable guide provides knowledge on how to assert goal-oriented, detailed feedback for improved reception and how to receive and accept good and bad feedback.
  • PRODUCTS: You Can't Do It All: Effective Delegation Skills for Supervisors

    This book will help you devise a delegation plan that works. Learn how to overcome fears, then how to effectively delegate tasks to the right person and what to do to keep assigned projects on track.
  • PRODUCTS: Human Touch Performance Appraisal

    The Human Touch Performance Appraisal sets the foundation for managers to evaluate beyond the form and focus on the goals, needs and expectations of your employees.
  • PRODUCTS: Sold on Selling: Skills and Techniques

    No matter how long you've been in sales, you should ask yourself, How can I improve? This 86 page how-to- book outlines the nine-step sales cycle and emphasizes the basic tools for sales success-effective communication and sensitive interaction.
  • PRODUCTS: Team Up for Success: Building Teams in the Workplace

    This book takes you every step of the way through the team process, from forming a team to building group coheesiveness and resloving team conflict.
  • PRODUCTS: How to Get Everything Done-And Still Have a Life

    Scrambling to catch up on phone calls? Buried under piles of paperwork? Fighting the clock every day? Cheer up! That swamped feeling is seldom a matter of having too much to do in too little time - it's a matter of using the time you do have effectively.
  • PRODUCTS: 1Everything DiSC Workplace

    In this unique classroom training participants will understand and appreciate the styles of the people they work with. Discovering Your DiSC® Style Understanding Other Styles Building More Effective Relationships Includes Optional People-Reading Module

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